Volume 9 April 2025 No.1 Journal Sains Social and Humanities https://ejssh.uitm.edu.my/index.php/online-issues/vol9 2026-10-02T01:27:01+00:00 EJSSH Joomla! - Open Source Content Management Full Version 2025-05-06T03:24:42+00:00 2025-05-06T03:24:42+00:00 https://ejssh.uitm.edu.my/index.php/online-issues/vol9/42-fullpapervol9 Administrator <p><span style="font-size: 14pt;"><strong><img src="https://ejssh.uitm.edu.my/images/EJSSH_FULL_VERSION_VOL9.png" width="200" /></strong></span></p> <p><span style="font-size: 14pt;"><strong><span style="font-size: 10pt;">Download PDF :</span> <a href="https://ejssh.uitm.edu.my/images/Vol9Apr2025/115513.pdf" target="_blank" rel="noopener noreferrer"><img src="https://ejssh.uitm.edu.my/images/pdficon.png" width="50" /></a></strong></span></p> <p><span style="font-size: 14pt;"><strong>Contents:</strong></span></p> <p>Paper 1 : Menginspirasikan penyertaan politik dalam kalangan belia: Analisis ilokusionari dalam ucapan Syed Saddiq</p> <p>Paper 2 : Improving argumentative writing performance among chinese EFL postgraduates using WeCWI-enabled tencent docs</p> <p>Paper 3 : ChatGPT’s creative augmentation and its efficiency in the creative process towards agency practitioners’ satisfaction</p> <p>Paper 4 : Islamic brand slogan use: To what extent religiosity moderates purchase intention</p> <p>Paper 5 : The menu revealed: Unpacking the influence of nutrition labelling on fast food choices</p> <p>Paper 6 : The influence of brand slogan-sponsored event congruity on brand trust: The mediating role of attitude towards sponsorship</p> <p>Paper 7 : Digital influences on online shopping among Gen Z in Kedah: The role of social media interaction, online reviews, and price sensitivity</p> <p>Paper 8 : Mapping the trends, patterns, and insights of sustainability awareness: A bibliometric analysis</p> <p>Paper 9 : Behavioural influence of TikTok’s algorithm recommendations on users’ engagement and users’ self-persuasion</p> <p>Paper 10 : The impact of entrepreneurship education on university students' entrepreneurial intention: A study at UiTM Cawangan Pulau Pinang</p> <p>Paper 11 : Exploring students’ perceptions on online learning environment across disciplines</p> <p> </p> <p><span style="font-size: 14pt;"><strong><img src="https://ejssh.uitm.edu.my/images/EJSSH_FULL_VERSION_VOL9.png" width="200" /></strong></span></p> <p><span style="font-size: 14pt;"><strong><span style="font-size: 10pt;">Download PDF :</span> <a href="https://ejssh.uitm.edu.my/images/Vol9Apr2025/115513.pdf" target="_blank" rel="noopener noreferrer"><img src="https://ejssh.uitm.edu.my/images/pdficon.png" width="50" /></a></strong></span></p> <p><span style="font-size: 14pt;"><strong>Contents:</strong></span></p> <p>Paper 1 : Menginspirasikan penyertaan politik dalam kalangan belia: Analisis ilokusionari dalam ucapan Syed Saddiq</p> <p>Paper 2 : Improving argumentative writing performance among chinese EFL postgraduates using WeCWI-enabled tencent docs</p> <p>Paper 3 : ChatGPT’s creative augmentation and its efficiency in the creative process towards agency practitioners’ satisfaction</p> <p>Paper 4 : Islamic brand slogan use: To what extent religiosity moderates purchase intention</p> <p>Paper 5 : The menu revealed: Unpacking the influence of nutrition labelling on fast food choices</p> <p>Paper 6 : The influence of brand slogan-sponsored event congruity on brand trust: The mediating role of attitude towards sponsorship</p> <p>Paper 7 : Digital influences on online shopping among Gen Z in Kedah: The role of social media interaction, online reviews, and price sensitivity</p> <p>Paper 8 : Mapping the trends, patterns, and insights of sustainability awareness: A bibliometric analysis</p> <p>Paper 9 : Behavioural influence of TikTok’s algorithm recommendations on users’ engagement and users’ self-persuasion</p> <p>Paper 10 : The impact of entrepreneurship education on university students' entrepreneurial intention: A study at UiTM Cawangan Pulau Pinang</p> <p>Paper 11 : Exploring students’ perceptions on online learning environment across disciplines</p> <p> </p> Paper 1 : Menginspirasikan penyertaan politik dalam kalangan belia: Analisis ilokusionari dalam ucapan Syed Saddiq 2025-04-30T01:20:47+00:00 2025-04-30T01:20:47+00:00 https://ejssh.uitm.edu.my/index.php/online-issues/vol9/31-paper1vol9 Administrator <p><span style="font-size: 14pt;"><strong><img src="https://ejssh.uitm.edu.my/images/EJSSH_FULL_VERSION_VOL9.png" width="200" /></strong></span></p> <p><span style="font-size: 14pt;"><strong> </strong><span style="font-size: 10pt;"><strong>Download PDF :</strong></span><strong> <a href="https://ejssh.uitm.edu.my/images/Vol9Apr2025/115496.pdf" target="_blank" rel="noopener noreferrer"><img src="https://ejssh.uitm.edu.my/images/pdficon.png" width="50" /></a></strong></span></p> <p><span style="font-size: 14pt;"><strong>Menginspirasikan penyertaan politik dalam kalangan belia: Analisis ilokusionari dalam ucapan Syed Saddiq</strong></span></p> <p><strong>Fuzirah Hashim</strong><br />Fakulti Sains Sosial Kemanusiaan, Universiti Kebangsaan Malaysia, 43600 Bangi, Selangor</p> <p><strong>Hadirah Amalin Hisham</strong><br />Pusat Pengajian Citra Universiti, Universiti Kebangsaan Malaysia, 43600 Bangi, Selangor</p> <p><strong>Abstract</strong><br />Kajian teori tindak tutur (speech act theory) lebih tertumpu kepada pengucap dan masyarakat Barat, sedangkan kajian yang dijalankan ke atas pengucap Timur masih terhad dan tidak mencukupi, terutamanya ke atas penutur belia dan wakil politik belia di Malaysia. Isu belia yang dipandang remeh yang berleluasa di Malaysia boleh dikesan dengan kurangnya perwakilan belia dalam Kabinet atau sebagai ahli Parlimen untuk bersuara mengenai kebimbangan yang dihadapi oleh generasi muda. Kajian ini akan mengutarakan ciri-ciri jenis ilokusionari tindak tutur yang digunakan dalam ucapan Syed Saddiq (anggota Muda Parlimen Muar) yang bertajuk ‘A Lost Generation: Youth in Politics’ dan menerangkan bagaimana ciri-ciri jenis ilokusionari yang telah dikenal pasti memaparkan mesej dalam ucapan tersebut. Ucapan beliau telah memberi ilham kepada pemikiran dan kepercayaan minda muda melalui kuasa kata-kata semangat dan pelbagai sumber bahasa. Kajian ini telah menggunakan bentuk kajian kualitatif deskriptif dan mengenalpasti jenis-jenis tindak ilokusionari berdasarkan Taksonomi Tindak Ilokusionari oleh John Searle (1975). Analisis kualitatif data mendedahkan bahawa ucapan Syed Saddiq kebanyakannya menggunakan tindak representatif dan direktif. Tindak tutur seperti komisif, ekspresif dan deklaratif amat jarang digunakan di dalam ujaran beliau. Analisis lanjut juga mencadangkan bahawa Syed Saddiq cenderung merayu khalayak dalam ucapannya untuk memujuk dan memotivasikan mereka dalam bertindak dan mencipta suatu perubahan dalam kancah politik sebagai belia Malaysia. Hasil kajian ini membuktikan bahawa tokoh politik dan penulis ucapan boleh menggunakan tindak ucapan atau jenis ilokusionari tertentu untuk menyampaikan ucapan politik persuasif bagi memujuk khalayak sasaran dengan jayanya, iaitu belia atau pelajar universiti, dalam menerima cadangan dan pendapat untuk memecahkan kitaran sikap tidak peduli politik dan memupuk minat politik dalam generasi muda. Dicadangkan kajian masa depan membandingkan tindak ilokusionari dalam ucapan politik pemimpin belia dari pelbagai konteks budaya untuk memahami perbezaan silang budaya dalam strategi persuasif.</p> <p><br /><strong>Keywords:</strong>Tindak tutur, Belia, Ucapan, Ilokusionari, Politik</p> <p><strong>DOI: <a href="https://doi.org/10.24191/ejssh.v9i1.5450">10.24191/ejssh.v9i1.5450</a></strong></p> <p><strong>References:</strong></p> <p>Abd Lateef Krauss Abdullah (2019). Giving Malaysian Youth Movement New Energy. The Star. https://www.thestar.com.my/opinion/letters/2019/07/12/giving-malaysian-youth-movement-new-energy.</p> <p>Abdullah, N. H., Hassan, I., Ahmad, M. F., Hassan, N. A., &amp; Ismail, M. M. (2021). Social Media, Youths and Political Participation in Malaysia: A review of literature. International Journal of Academic Research in Business and Social Sciences, 11(4), 845-857.</p> <p>Abdulrahman Alkhirbash. (2016). Speech acts as persuasive devices in selected speeches of Dr. Mahathir Mohammed. International Journal of English and Education, 5(2).</p> <p>Akmal Hakim (2021). Protesters Stage 18-Minute Silent Sit Down Outside Parliament In Protest For #Undi18. The Rakyat Post. https://www.therakyatpost.com/news/malaysia/2021/03/27/protesters-stage-18-minute-silent-sit-down-outside-parliament-in-protest-for-undi18/</p> <p>Alimi, K. F., Ayob, A. H., Abdullah, A. R., Mohamed Sultan, F. M., &amp; Karuppannan, G. (2021). Effectiveness of English language e-learning among tertiary education students during the COVID-19 pandemic. 3L: Language, Linguistics &amp; Literature®, 24(7), 56-71.</p> <p>Astro Awani. (2024). Keterlibatan belia dalam isu sosial, politik sumbangan kepada Nasionalisme.https://www.astroawani.com/berita-malaysia/keterlibatan-belia-dalam-isu-sosial-politik-sumbangan-kepada-nasionalisme-470450</p> <p>Baird, J. E. (1981). Speaking for Results: Communication by objective. Edinburgh University Press.</p> <p>Bayram, F. (2010). Ideology and Political Discourse: A Critical Discourse Analysis of Erdogan's Political Speech. Annual Review of Education, Communication and Language Sciences, 7, 23-40. https://doi.org/10.12691/jll-4-1-1</p> <p>Beard, A. (2000). The Language of Politics. Routledge.</p> <p>Bennett, W. L. (2008). Civic Life Online: Learning How Digital Media can Engage Youth. Cambridge: The MIT Press.</p> <p>Bernama. (2023, July 31). Malaysia’s population to grow 2.1% in 2023. Malaysia Now. https://www.malaysianow.com/news/2023/07/31/malaysias-population-to-grow-2-1-in-2023</p> <p>Bernama. (2024). Dengar 'suara' belia, iktiraf mereka sebagai penyambung legasi. Astro Awani. https://www.astroawani.com/berita-malaysia/dengar-suara-belia-iktiraf-mereka-sebagai-penyambung-legasi-470558</p> <p>Choo, L., &amp; Penang Institute. (2019). Empowering youths to participate in Malaysian politics. Malaysiakini. https://www.malaysiakini.com/columns/464339</p> <p>Dina Murad. (2015, June 12). IIUM debate team is Asia's best. The Star. https://www.thestar.com.my/news/nation/2015/06/12/iium-asia-best-debaters/</p> <p>Faiz Zaidi. (2021). An emergence of youth participation in Malaysian politics. IDEAS Institute for Democracy and Economic Affairs. https://www.ideas.org.my/an-emergence-of-youth-participation-in-malaysian-politics/</p> <p>Farhad, M., &amp; Sanaz, Afshin. (2016). Evaluative Language in Political Speeches: A Case Study of Iranian and American Presidents’ Speeches. International Journal of Linguistics, 8(4), 166-183. https://doi.org/10.5296/ijl.v8i4.9398</p> <p>Hasan Abdul Kohar, Dwi Anggani, Linggar Bharati &amp; Dwi Rukmini (2018). The Realization and Responses of Commissive Speech Acts on the Third Presidential Debate in the 3United States Presidential Election 2016, English Education Journal, 8(2), 265-271.</p> <p>Hufford, J., &amp; Heasley, G. (1983). Semantics: A course book. Cambridge University Press.</p> <p>Jenkins, H. (2006). Convergence Culture: Where Old and New Media Collide. New York University Press.</p> <p>Khalid, B. G., &amp; Amin, N. M. (2019). A speech act analysis of political speeches on Yazidi massacre. ZANCO Journal of Humanity Sciences, 23(4), 294-307.</p> <p>Leech, G. (1983). Principles of Pragmatics. Longman.</p> <p>Levine, P. (2011). Civic engagement and community information: Five strategies to revive civic communication. Washington: Aspen Institute.</p> <p>Levinson, S. (2016). Speech Acts. In Y. Huang, Oxford handbook of pragmatics. Oxford University Press.</p> <p>Lucas, S. E. (2015). The Art of Public Speaking (11th ed.). McGraw-Hill.</p> <p>Manoharan, S. R.; Hua, T. K. &amp; Mohamed Sultan, F. M. (2022). A comparison of Online LearningChallenges between young learners and adult learners in ESL classes during the Covid-19 pandemic: Critical Review. Theory and Practice in Language Studies, 12(1), 28-35</p> <p>Mohd Azizuddin Mohd Sani. (2009). The Emergence of New Politics in Malaysia: From consociational to deliberative democracy. Taiwan Journal of Democracy, 5(2), 97-125.</p> <p>Muhammad Agus Nur Sholeh. (2009). A Speech Act of Martin Luther King Jr.'s Speech entitled "I Have a Dream".</p> <p>Norhafiza Mohd Hed. (2018). Young people's political participation in Malaysia during the 1998 Reformasi Era. Asian Journal of Humanities and Social Studies, 6(6), 187-192.</p> <p>Nur Ellyanis Mohd Basori &amp; Junaidi Awang Besar (2020). Politik Belia Dan Pilihan Raya Umum Ke-14 Di Malaysia. Jurnal eBangi. 17 (7), 49-65.</p> <p>Nor Hairunnisa Mohammad Nor &amp; Nor Syamimi Iliani Che Hassan (2023). A Speech Act Study of Online Comments towards COVID-19 Report in the Malaysian National Security Council’s Official Facebook Page. ESTEEM Journal of Social Sciences and Humanities. 7 (2), 147-163.</p> <p>P Prem Kumar &amp; Alifah Zainuddin. (2019). Syed Saddiq: From Renowned Debater to the Nation’s Youngest Minister. The Malaysian Reserve. https://themalaysianreserve.com/2019/01/02/syed-saddiq-from renowned-debater-to- the-nations-youngest-minister/</p> <p>Permana, T. J., &amp; Mauriyat, A. (2021). Analysis of speech acts in Susilo Bambang Yudoyono's political speech. Professional Journal of English Education, 4(1), 62-68.</p> <p>Rheingold, H. (2008). Using participatory media and public voice to encourage civic engagement. In W. Bennett, Civic life online: Learning how digital media can engage youth (pp. 97-118). MIT Press.</p> <p>Searle, J. (1975). A taxonomy of illocutionary acts. Language, Mind and Knowledge, 344-369.</p> <p>Sosialis (2021). Imbas kembali 2021: Pergolakan dalam negara Malaysia. https://sosialis.net/2021/12/26/imbas-kembali-2021-pergolakan-dalam-negara-malaysia/</p> <p>TED. (2017, October). A lost generation—Youth in politics. TED Talks. https://www.ted.com/talks/syed_saddiq_a_lost_generation_youth_in_politics</p> <p>Thomas, J. (1995). Meaning in interaction: An introduction to pragmatics. Longman.</p> <p>Van Dijk, T. A. (2006). Politics, idealogy and discourse. (K. Brown, Ed.). The Encyclopedia of Language and Linguistics, 9, 728-740.</p> <p>Watson, J., &amp; Hill, A. (1993). A dictionary of communication and media studies. Edward London.</p> <p>Weiss, M. L. (2006). Protest and Possibilities: Civil society and coalitions for political change in Malaysia. Stanford University Press.</p> <p><span style="font-size: 14pt;"><strong><img src="https://ejssh.uitm.edu.my/images/EJSSH_FULL_VERSION_VOL9.png" width="200" /></strong></span></p> <p><span style="font-size: 14pt;"><strong> </strong><span style="font-size: 10pt;"><strong>Download PDF :</strong></span><strong> <a href="https://ejssh.uitm.edu.my/images/Vol9Apr2025/115496.pdf" target="_blank" rel="noopener noreferrer"><img src="https://ejssh.uitm.edu.my/images/pdficon.png" width="50" /></a></strong></span></p> <p><span style="font-size: 14pt;"><strong>Menginspirasikan penyertaan politik dalam kalangan belia: Analisis ilokusionari dalam ucapan Syed Saddiq</strong></span></p> <p><strong>Fuzirah Hashim</strong><br />Fakulti Sains Sosial Kemanusiaan, Universiti Kebangsaan Malaysia, 43600 Bangi, Selangor</p> <p><strong>Hadirah Amalin Hisham</strong><br />Pusat Pengajian Citra Universiti, Universiti Kebangsaan Malaysia, 43600 Bangi, Selangor</p> <p><strong>Abstract</strong><br />Kajian teori tindak tutur (speech act theory) lebih tertumpu kepada pengucap dan masyarakat Barat, sedangkan kajian yang dijalankan ke atas pengucap Timur masih terhad dan tidak mencukupi, terutamanya ke atas penutur belia dan wakil politik belia di Malaysia. Isu belia yang dipandang remeh yang berleluasa di Malaysia boleh dikesan dengan kurangnya perwakilan belia dalam Kabinet atau sebagai ahli Parlimen untuk bersuara mengenai kebimbangan yang dihadapi oleh generasi muda. Kajian ini akan mengutarakan ciri-ciri jenis ilokusionari tindak tutur yang digunakan dalam ucapan Syed Saddiq (anggota Muda Parlimen Muar) yang bertajuk ‘A Lost Generation: Youth in Politics’ dan menerangkan bagaimana ciri-ciri jenis ilokusionari yang telah dikenal pasti memaparkan mesej dalam ucapan tersebut. Ucapan beliau telah memberi ilham kepada pemikiran dan kepercayaan minda muda melalui kuasa kata-kata semangat dan pelbagai sumber bahasa. Kajian ini telah menggunakan bentuk kajian kualitatif deskriptif dan mengenalpasti jenis-jenis tindak ilokusionari berdasarkan Taksonomi Tindak Ilokusionari oleh John Searle (1975). Analisis kualitatif data mendedahkan bahawa ucapan Syed Saddiq kebanyakannya menggunakan tindak representatif dan direktif. Tindak tutur seperti komisif, ekspresif dan deklaratif amat jarang digunakan di dalam ujaran beliau. Analisis lanjut juga mencadangkan bahawa Syed Saddiq cenderung merayu khalayak dalam ucapannya untuk memujuk dan memotivasikan mereka dalam bertindak dan mencipta suatu perubahan dalam kancah politik sebagai belia Malaysia. Hasil kajian ini membuktikan bahawa tokoh politik dan penulis ucapan boleh menggunakan tindak ucapan atau jenis ilokusionari tertentu untuk menyampaikan ucapan politik persuasif bagi memujuk khalayak sasaran dengan jayanya, iaitu belia atau pelajar universiti, dalam menerima cadangan dan pendapat untuk memecahkan kitaran sikap tidak peduli politik dan memupuk minat politik dalam generasi muda. Dicadangkan kajian masa depan membandingkan tindak ilokusionari dalam ucapan politik pemimpin belia dari pelbagai konteks budaya untuk memahami perbezaan silang budaya dalam strategi persuasif.</p> <p><br /><strong>Keywords:</strong>Tindak tutur, Belia, Ucapan, Ilokusionari, Politik</p> <p><strong>DOI: <a href="https://doi.org/10.24191/ejssh.v9i1.5450">10.24191/ejssh.v9i1.5450</a></strong></p> <p><strong>References:</strong></p> <p>Abd Lateef Krauss Abdullah (2019). Giving Malaysian Youth Movement New Energy. The Star. https://www.thestar.com.my/opinion/letters/2019/07/12/giving-malaysian-youth-movement-new-energy.</p> <p>Abdullah, N. H., Hassan, I., Ahmad, M. F., Hassan, N. A., &amp; Ismail, M. M. (2021). Social Media, Youths and Political Participation in Malaysia: A review of literature. International Journal of Academic Research in Business and Social Sciences, 11(4), 845-857.</p> <p>Abdulrahman Alkhirbash. (2016). Speech acts as persuasive devices in selected speeches of Dr. Mahathir Mohammed. International Journal of English and Education, 5(2).</p> <p>Akmal Hakim (2021). Protesters Stage 18-Minute Silent Sit Down Outside Parliament In Protest For #Undi18. The Rakyat Post. https://www.therakyatpost.com/news/malaysia/2021/03/27/protesters-stage-18-minute-silent-sit-down-outside-parliament-in-protest-for-undi18/</p> <p>Alimi, K. F., Ayob, A. H., Abdullah, A. R., Mohamed Sultan, F. M., &amp; Karuppannan, G. (2021). Effectiveness of English language e-learning among tertiary education students during the COVID-19 pandemic. 3L: Language, Linguistics &amp; Literature®, 24(7), 56-71.</p> <p>Astro Awani. (2024). Keterlibatan belia dalam isu sosial, politik sumbangan kepada Nasionalisme.https://www.astroawani.com/berita-malaysia/keterlibatan-belia-dalam-isu-sosial-politik-sumbangan-kepada-nasionalisme-470450</p> <p>Baird, J. E. (1981). Speaking for Results: Communication by objective. Edinburgh University Press.</p> <p>Bayram, F. (2010). Ideology and Political Discourse: A Critical Discourse Analysis of Erdogan's Political Speech. Annual Review of Education, Communication and Language Sciences, 7, 23-40. https://doi.org/10.12691/jll-4-1-1</p> <p>Beard, A. (2000). The Language of Politics. Routledge.</p> <p>Bennett, W. L. (2008). Civic Life Online: Learning How Digital Media can Engage Youth. Cambridge: The MIT Press.</p> <p>Bernama. (2023, July 31). Malaysia’s population to grow 2.1% in 2023. Malaysia Now. https://www.malaysianow.com/news/2023/07/31/malaysias-population-to-grow-2-1-in-2023</p> <p>Bernama. (2024). Dengar 'suara' belia, iktiraf mereka sebagai penyambung legasi. Astro Awani. https://www.astroawani.com/berita-malaysia/dengar-suara-belia-iktiraf-mereka-sebagai-penyambung-legasi-470558</p> <p>Choo, L., &amp; Penang Institute. (2019). Empowering youths to participate in Malaysian politics. Malaysiakini. https://www.malaysiakini.com/columns/464339</p> <p>Dina Murad. (2015, June 12). IIUM debate team is Asia's best. The Star. https://www.thestar.com.my/news/nation/2015/06/12/iium-asia-best-debaters/</p> <p>Faiz Zaidi. (2021). An emergence of youth participation in Malaysian politics. IDEAS Institute for Democracy and Economic Affairs. https://www.ideas.org.my/an-emergence-of-youth-participation-in-malaysian-politics/</p> <p>Farhad, M., &amp; Sanaz, Afshin. (2016). Evaluative Language in Political Speeches: A Case Study of Iranian and American Presidents’ Speeches. International Journal of Linguistics, 8(4), 166-183. https://doi.org/10.5296/ijl.v8i4.9398</p> <p>Hasan Abdul Kohar, Dwi Anggani, Linggar Bharati &amp; Dwi Rukmini (2018). The Realization and Responses of Commissive Speech Acts on the Third Presidential Debate in the 3United States Presidential Election 2016, English Education Journal, 8(2), 265-271.</p> <p>Hufford, J., &amp; Heasley, G. (1983). Semantics: A course book. Cambridge University Press.</p> <p>Jenkins, H. (2006). Convergence Culture: Where Old and New Media Collide. New York University Press.</p> <p>Khalid, B. G., &amp; Amin, N. M. (2019). A speech act analysis of political speeches on Yazidi massacre. ZANCO Journal of Humanity Sciences, 23(4), 294-307.</p> <p>Leech, G. (1983). Principles of Pragmatics. Longman.</p> <p>Levine, P. (2011). Civic engagement and community information: Five strategies to revive civic communication. Washington: Aspen Institute.</p> <p>Levinson, S. (2016). Speech Acts. In Y. Huang, Oxford handbook of pragmatics. Oxford University Press.</p> <p>Lucas, S. E. (2015). The Art of Public Speaking (11th ed.). McGraw-Hill.</p> <p>Manoharan, S. R.; Hua, T. K. &amp; Mohamed Sultan, F. M. (2022). A comparison of Online LearningChallenges between young learners and adult learners in ESL classes during the Covid-19 pandemic: Critical Review. Theory and Practice in Language Studies, 12(1), 28-35</p> <p>Mohd Azizuddin Mohd Sani. (2009). The Emergence of New Politics in Malaysia: From consociational to deliberative democracy. Taiwan Journal of Democracy, 5(2), 97-125.</p> <p>Muhammad Agus Nur Sholeh. (2009). A Speech Act of Martin Luther King Jr.'s Speech entitled "I Have a Dream".</p> <p>Norhafiza Mohd Hed. (2018). Young people's political participation in Malaysia during the 1998 Reformasi Era. Asian Journal of Humanities and Social Studies, 6(6), 187-192.</p> <p>Nur Ellyanis Mohd Basori &amp; Junaidi Awang Besar (2020). Politik Belia Dan Pilihan Raya Umum Ke-14 Di Malaysia. Jurnal eBangi. 17 (7), 49-65.</p> <p>Nor Hairunnisa Mohammad Nor &amp; Nor Syamimi Iliani Che Hassan (2023). A Speech Act Study of Online Comments towards COVID-19 Report in the Malaysian National Security Council’s Official Facebook Page. ESTEEM Journal of Social Sciences and Humanities. 7 (2), 147-163.</p> <p>P Prem Kumar &amp; Alifah Zainuddin. (2019). Syed Saddiq: From Renowned Debater to the Nation’s Youngest Minister. The Malaysian Reserve. https://themalaysianreserve.com/2019/01/02/syed-saddiq-from renowned-debater-to- the-nations-youngest-minister/</p> <p>Permana, T. J., &amp; Mauriyat, A. (2021). Analysis of speech acts in Susilo Bambang Yudoyono's political speech. Professional Journal of English Education, 4(1), 62-68.</p> <p>Rheingold, H. (2008). Using participatory media and public voice to encourage civic engagement. In W. Bennett, Civic life online: Learning how digital media can engage youth (pp. 97-118). MIT Press.</p> <p>Searle, J. (1975). A taxonomy of illocutionary acts. Language, Mind and Knowledge, 344-369.</p> <p>Sosialis (2021). Imbas kembali 2021: Pergolakan dalam negara Malaysia. https://sosialis.net/2021/12/26/imbas-kembali-2021-pergolakan-dalam-negara-malaysia/</p> <p>TED. (2017, October). A lost generation—Youth in politics. TED Talks. https://www.ted.com/talks/syed_saddiq_a_lost_generation_youth_in_politics</p> <p>Thomas, J. (1995). Meaning in interaction: An introduction to pragmatics. Longman.</p> <p>Van Dijk, T. A. (2006). Politics, idealogy and discourse. (K. Brown, Ed.). The Encyclopedia of Language and Linguistics, 9, 728-740.</p> <p>Watson, J., &amp; Hill, A. (1993). A dictionary of communication and media studies. Edward London.</p> <p>Weiss, M. L. (2006). Protest and Possibilities: Civil society and coalitions for political change in Malaysia. Stanford University Press.</p> Paper 2 : Improving argumentative writing performance among chinese EFL postgraduates using WeCWI-enabled tencent docs 2025-04-30T01:20:47+00:00 2025-04-30T01:20:47+00:00 https://ejssh.uitm.edu.my/index.php/online-issues/vol9/32-paper2vol9 Administrator <p style="text-align: justify;"> </p> <p style="text-align: justify;"><span style="font-size: 14pt;"><strong><img src="https://ejssh.uitm.edu.my/images/EJSSH_FULL_VERSION_VOL9.png" width="200" /></strong></span></p> <p style="text-align: justify;"><span style="font-size: 14pt;"><strong> <span style="font-size: 10pt;">Download PDF :</span> <a href="https://ejssh.uitm.edu.my/images/Vol9Apr2025/115500.pdf" target="_blank" rel="noopener noreferrer"><img src="https://ejssh.uitm.edu.my/images/pdficon.png" width="50" /></a></strong></span></p> <p style="text-align: justify;"><span style="font-size: 14pt;"><strong>Improving argumentative writing performance among chinese EFL postgraduates using WeCWI-enabled tencent docs</strong></span></p> <p style="text-align: justify;"><strong>Chen Chen</strong><br />Academy of Language Studies, Universiti Teknologi MARA, Cawangan Pulau Pinang, 13500 Kampus Permatang Pauh, Pulau Pinang, Malaysia</p> <p style="text-align: justify;"><strong>Boon Yih Mah</strong><br />Academy of Language Studies, Universiti Teknologi MARA, Cawangan Pulau Pinang, 13500 Kampus Permatang Pauh, Pulau Pinang, Malaysia</p> <p style="text-align: justify;"><strong>Norhaslinda Hassan</strong><br />Academy of Language Studies, Universiti Teknologi MARA, Cawangan Pulau Pinang, 13500 Kampus Permatang Pauh, Pulau Pinang, Malaysia</p> <p style="text-align: justify;"><strong>Abstract</strong><br />Argumentative writing is a type of academic writing that involves defending a specific viewpoint on a debatable issue to persuade the reader of its validity. Web-based Cognitive Writing Instruction (WeCWI) emphasises technology-enhanced explicit writing instruction and promotes joint construction between peers and instructors, yielding positive outcomes through computer-mediated L2 writing. In addition, it increases the opportunity for English input and output. This study examines how the WeCWI-enabled tool, Tencent Docs, impacts argumentative writing performance among postgraduate English as a Foreign Language (EFL) students, addressing factors that lead to poor writing outcomes. A quasi-experimental design was employed, wherein two intact classes were randomly assigned to one of two conditions: (1) WeCWI-enabled writing instruction (n=56) and (2) conventional writing instruction (n=55). An independent-sample t-test was conducted, revealing that students in the experimental group significantly outperformed those in the control group regarding overall writing scores and in the sub-scores for argument effectiveness and organisation. The findings suggest that WeCWI-enabled writing instruction is more effective than conventional writing instruction for enhancing argumentative writing skills. This effectiveness is attributed to the greater emphasis placed on reading, online discussions, explicit instruction, joint construction and collaborative reviewing, facilitated by the affordances of Tencent Docs. This study’s implications are significant for enhancing argumentative writing skills among Chinese EFL learners. Consequently, it is recommended that WeCWI be expanded across a broader range of educational settings further to facilitate the development of students’ argumentative writing abilities.</p> <p style="text-align: justify;"><strong>Keywords</strong>:EFL, Argumentative Writing, Postgraduates, WeCWI, Tencent Docs</p> <p style="text-align: justify;"><strong>DOI: <a href="https://doi.org/10.24191/ejssh.v9i1.5020">10.24191/ejssh.v9i1.5020</a></strong></p> <p style="text-align: justify;"><strong>References</strong>:</p> <p>Abrams, Z. I. (2019). Collaborative writing and text quality in Google Docs. Language Learning &amp; Technology, 23(2), 22–42. https://doi.org/10125/44681</p> <p>Bacha, N. N. (2010). Teaching the academic argument in a university EFL environment. Journal of English for Academic Purposes, 9(3), 229–241. https://doi.org/10.1016/j.jeap.2010.05.001</p> <p>Badger, R., &amp; White, G. (2000). A process genre approach to teaching writing. ELT Journal, 54(2), 153–160. https://doi.org/10.1093/elt/54.2.153</p> <p>Braaksma, M. A. H., Rijlaarsdam, G., Van Den Bergh, H., &amp; Van Hout-Wolters, B. H. A. M. (2004). Observational learning and its effects on the orchestration of writing processes. Cognition and Instruction, 22(1), 1–36. https://doi.org/10.1207/s1532690Xci2201_1</p> <p>Chapman, K. J., Meuter, M., Toy, D., &amp; Wright, L. (2006). Can’t we pick our own groups? the influence of group selection method on group dynamics and outcomes. Journal of Management Education, 30(4), 557–569. https://doi.org/10.1177/1052562905284872</p> <p>Cheng, A. (2021). The place of language in the theoretical tenets, textbooks, and classroom practices in the ESP genre-based approach to teaching writing. English for Specific Purposes, 64, 26–36. https://doi.org/10.1016/j.esp.2021.07.001</p> <p>Chuang, P. L., &amp; Yan, X. (2022). An investigation of the relationship between argument structure and essay quality in assessed writing. Journal of Second Language Writing, 56. https://doi.org/10.1016/j.jslw.2022.100892</p> <p>Cohen, J. (1992). QUANTITATIVE METHODS IN PSYCHOLOGY A Power Primer.</p> <p>Fan, C. Y., &amp; Chen, G. D. (2021). A scaffolding tool to assist learners in argumentative writing. Computer Assisted Language Learning, 34(1–2), 159–183. https://doi.org/10.1080/09588221.2019.1660685</p> <p>Ghanbari, N., &amp; Salari, M. (2022). Problematizing Argumentative Writing in an Iranian EFL Undergraduate Context. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.862400</p> <p>Graham, S., McKeown, D., Kiuhara, S., &amp; Harris, K. R. (2012). Supplemental Material for A Meta-Analysis of Writing Instruction for Students in the Elementary Grades. Journal of Educational Psychology, 104(4), 879–896. https://doi.org/10.1037/a0029185.supp</p> <p>Granado-Peinado, M., Mateos, M., Martín, E., &amp; Cuevas, I. (2019). Teaching to write collaborative argumentative syntheses in higher education. Reading and Writing, 32(8), 2037–2058. https://doi.org/10.1007/s11145-019-09939-6</p> <p>Han, S. (2023). The contribution of blog-based writing instruction to enhancing writing performance and writing motivation of Chinese EFL learners. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.1069585</p> <p>Harris, K. R., Graham, S., Brindle, M., &amp; Sandmel, K. (2009). Metacognition and students’ writing. In D. Hacker, J. Dunlosky, &amp; A. <br />Graesser (Eds.), Handbook of metacognition in education (pp. 131–153). Lawrence Erlbaum Associates Inc.</p> <p>Hirose, K. (2003). Comparing L1 and L2 organizational patterns in the argumentative writing of Japanese EFL students. Journal of Second Language Writing, 12(2), 181–209. https://doi.org/10.1016/S1060-3743(03)00015-8</p> <p>Hsu, H.-C., Yuan, C., &amp; Lo, Y.-F. (2018). Using wiki-mediated collaboration to foster L2 writing performance. Language Learning &amp; Technology , 22, 103–123. https://doi.org/10125/44659</p> <p>Hu, C. (2020). The Effects of Concept-maps-based Planning on Linguistic Performance in College English Writing. Nanjing University of Aeronautics and Astronautics.</p> <p>Huang, Y., &amp; Jun Zhang, L. (2020). Does a Process-Genre Approach Help Improve Students’ Argumentative Writing in English as a Foreign Language? Findings From an Intervention Study. Reading and Writing Quarterly, 36(4), 339–364. https://doi.org/10.1080/10573569.2019.1649223</p> <p>Iordanou, K., &amp; Rapanta, C. (2021). “Argue With Me”: A Method for Developing Argument Skills. Frontiers in Psychology, 12, 1–14. https://doi.org/10.3389/fpsyg.2021.631203</p> <p>Johnson, M. D., &amp; Abdi Tabari, M. (2023). Planning in L2 writing: A research synthesis and meta-analysis. System, 118. https://doi.org/10.1016/j.system.2023.103152</p> <p>Kirschner, P. A., Sweller, J., Kirschner, F., &amp; Zambrano, J. R. (2018). From Cognitive Load Theory to Collaborative Cognitive Load Theory. International Journal of Computer-Supported Collaborative Learning, 13(2), 213–233. https://doi.org/10.1007/s11412-018-9277-y</p> <p>Koszalka, T. A., Pavlov, Y., &amp; Wu, Y. (2021). The informed use of pre-work activities in collaborative asynchronous online discussions: The exploration of idea exchange, content focus, and deep learning. Computers and Education, 161. https://doi.org/10.1016/j.compedu.2020.104067</p> <p>Kuhn, D., &amp; Crowell, A. (2011). Dialogic argumentation as a vehicle for developing young adolescents’ thinking. Psychological Science, 22(4), 545–552. https://doi.org/10.1177/0956797611402512</p> <p>Kwon, K., Shin, S., &amp; Park, S. J. (2018). Effects of graphic organizers in online discussions: comparison between instructor-provided and student-generated. Educational Technology Research and Development, 66(6), 1479–1503. https://doi.org/10.1007/s11423-018-9617-7</p> <p>Landrieu, Y., De Smedt, F., Van Keer, H., &amp; De Wever, B. (2023). Argumentation in collaboration: the impact of explicit instruction and collaborative writing on secondary school students’ argumentative writing. Reading and Writing. https://doi.org/10.1007/s11145-023-10439-x</p> <p>Lengeling, M. M., &amp; Schneider, M. L. (2023). A Preservice Teacher’s Experiences Teaching English Abroad: From ESL to EFL. Profile: Issues in Teachers’ Professional Development, 25(2), 81–94. https://doi.org/10.15446/profile.v25n2.101608</p> <p>Li, H. H., &amp; Zhang, L. J. (2021). Effects of structured small-group student talk as collaborative prewriting discussions on Chinese university EFL students’ individual writing: A quasi-experimental study. PLoS ONE, 16(5 May 2021). https://doi.org/10.1371/journal.pone.0251569</p> <p>Li, M., &amp; Storch, N. (2017). Second language writing in the age of CMC: Affordances, multimodality, and collaboration. In Journal of Second Language Writing (Vol. 36, pp. 1–5). Elsevier Ltd. https://doi.org/10.1016/j.jslw.2017.05.012</p> <p>Liao, M., &amp; Liao, Y. (2022). Improving Chinese College Students’ Argumentative Writing: A Presentation-Assimilation-Discussion-Exercise Approach. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.874531</p> <p>Liu, Z., Kong, X., Liu, S., &amp; Yang, Z. (2023). Effects of computer-based mind mapping on students’ reflection, cognitive presence, and learning outcomes in an online course. Distance Education, 44(3), 544–562. https://doi.org/10.1080/01587919.2023.2226615</p> <p>Lv, X., Ren, W., &amp; Xie, Y. (2021). The Effects of Online Feedback on ESL/EFL Writing: A Meta-Analysis. Asia-Pacific Education Researcher, 30(6), 643–653. https://doi.org/10.1007/s40299-021-00594-6</p> <p>Mah, B. Y. (2014). Web-Based Cognitive Writing Instruction (WeCWI) A Hybrid e-Framework for Instructional Design. International Journal of Social, Management, Economics and Business Engineering , 8(12), 3217–3220.</p> <p>Mah, B. Y. (2015). Web-Based Cognitive Writing Instruction (WeCWI) A Theoretical-and-Pedagogical e-Framework for Language Development. International Journal of Social, Education, Economics and Management Engineering, 9(2), 354–358.</p> <p>Mah, B. Y. (2022). WeCWI-Enhanced 21CLD: Transform Learning into Enriched Pedagogical Experience.</p> <p>Mateos, M., Martín, E., Cuevas, I., Villalón, R., Martínez, I., &amp; González-Lamas, J. (2018). Improving Written Argumentative Synthesis by Teaching the Integration of Conflicting Information from Multiple Sources. Cognition and Instruction, 36(2), 119–138. https://doi.org/10.1080/07370008.2018.1425300</p> <p>Miller, R. T., Mitchell, T. D., &amp; Pessoa, S. (2016). Impact of source texts and prompts on students’ genre uptake. Journal of Second Language Writing, 31, 11–24. https://doi.org/10.1016/j.jslw.2016.01.001</p> <p>Nussbaum, E. M., &amp; Schraw, G. (2007). Promoting Argument-Counterargument Integration in Students’ Writing. The Journal of Experimental Education, 76(1), 59–92.</p> <p>Peng, S. (2019). A Study of the Differences between EFL and ESL for English Classroom Teaching in China. IRA International Journal of Education and Multidisciplinary Studies, 15(1), 32. https://doi.org/10.21013/jems.v15.n1.p4</p> <p>Prata, M. J., de Sousa, B., Festas, I., &amp; Oliveira, A. L. (2019). Cooperative methods and self-regulated strategies development for argumentative writing. Journal of Educational Research, 112(1), 12–27. https://doi.org/10.1080/00220671.2018.1427037</p> <p>Qin, J. (2009). The Analysis of Toulmin Elements and Use of Sources in Chinese University EFL Argumentative Writing. Northern Arizona University.</p> <p>Qin, J., &amp; Karabacak, E. (2010). The analysis of Toulmin elements in Chinese EFL university argumentative writing. System, 38(3), 444–456. https://doi.org/10.1016/j.system.2010.06.012</p> <p>Rapanta, C., &amp; Felton, M. K. (2022). Learning to Argue Through Dialogue: a Review of Instructional Approaches. Educational Psychology Review, 34(2), 477–509. https://doi.org/10.1007/s10648-021-09637-2</p> <p>Robinson, D. H., Katayama, A. D., &amp; Fan, A. C. (1996). Evidence for conjoint retention of information encoded from spatial adjunct displays. Contemporary Educational Psychology, 21(3), 221–239. https://doi.org/10.1006/ceps.1996.0020</p> <p>Roussey, J.-Y., &amp; Gombert, A. (1996). Improving Argumentative Writing Skills: Effect of Two Types of Aids. Argumentation, 10, 283–300.</p> <p>Schmidt, R. W. (1990). The role of consciousness in second language learning. Applied Linguistics, 11(2), 129–158. https://doi.org/10.1093/applin/11.2.129</p> <p>Sethuraman, M., &amp; Radhakrishnan, G. (2020). Promoting cognitive strategies in second language writing. Eurasian Journal of Educational Research, 2020(88), 105–120. https://doi.org/10.14689/ejer.2020.88.5</p> <p>Stapleton, P., &amp; Wu, Y. (Amy). (2015). Assessing the quality of arguments in students’ persuasive writing: A case study analyzing the relationship between surface structure and substance. Journal of English for Academic Purposes, 17, 12–23. https://doi.org/10.1016/j.jeap.2014.11.006</p> <p>Stern, H. H. (1983). Fundamental Concepts of Language Teaching. Oxford University Press.</p> <p>Swain, M. (1995). Three functions of output in second language learning. In G. Cook &amp; B. Seidhofer (Eds.), Principles and practice in applied linguistics (pp. 125–144). Oxford University Press.</p> <p>Swain, M. (2000). The output hypothesis and beyond: Mediating acquisition through collaborative dialogue. In J. P. Lantolf (Ed.), Sociocultural theory and second language learning (pp. 97–114). Oxford University Press.</p> <p>Turcotte, C., Berthiaume, R., &amp; Caron, P. O. (2018). Description and interactions of informative text structure knowledge and skills of French-speaking Grade 6 students. Reading and Writing, 31(9), 2147–2164. https://doi.org/10.1007/s11145-018-9875-0</p> <p>Van Boxtel, C., Van Der Linden, J., &amp; Kanselaar, G. (2000). Collaborative learning tasks and the elaboration of conceptual knowledge. In Learning and Instruction (Vol. 10). www.elsevier.com/locate/learninstruc</p> <p>Watson, S. L., Koehler, A. A., Ertmer, P., Kim, W. R., &amp; Rico, R. (2017). An expert instructor’s use of social congruence, cognitive congruence, and expertise in an online case-based instructional design course. Interdisciplinary Journal of Problem-Based Learning, 12(1). https://doi.org/10.7771/1541-5015.1633</p> <p>Wette, R. (2017). Using mind maps to reveal and develop genre knowledge in a graduate writing course. Journal of Second Language Writing, 38, 58–71. https://doi.org/10.1016/j.jslw.2017.09.005</p> <p>Zhang, M. (2021). Understanding L1 and L2 interaction in collaborative writing: A lexico-grammatical analysis. Language Teaching Research, 25(3), 338–359. https://doi.org/10.1177/1362168819859911</p> <p>Zhang, W. (2020). Effects of the Production-Oriented Approach on EFL Learners’ Writing Performance in China’s Tertiary Education. Chinese Journal of Applied Linguistics, 43(3), 323–341. https://doi.org/10.1515/CJAL-2020-0021</p> <p style="text-align: justify;"> </p> <p style="text-align: justify;"> </p> <p style="text-align: justify;"><span style="font-size: 14pt;"><strong><img src="https://ejssh.uitm.edu.my/images/EJSSH_FULL_VERSION_VOL9.png" width="200" /></strong></span></p> <p style="text-align: justify;"><span style="font-size: 14pt;"><strong> <span style="font-size: 10pt;">Download PDF :</span> <a href="https://ejssh.uitm.edu.my/images/Vol9Apr2025/115500.pdf" target="_blank" rel="noopener noreferrer"><img src="https://ejssh.uitm.edu.my/images/pdficon.png" width="50" /></a></strong></span></p> <p style="text-align: justify;"><span style="font-size: 14pt;"><strong>Improving argumentative writing performance among chinese EFL postgraduates using WeCWI-enabled tencent docs</strong></span></p> <p style="text-align: justify;"><strong>Chen Chen</strong><br />Academy of Language Studies, Universiti Teknologi MARA, Cawangan Pulau Pinang, 13500 Kampus Permatang Pauh, Pulau Pinang, Malaysia</p> <p style="text-align: justify;"><strong>Boon Yih Mah</strong><br />Academy of Language Studies, Universiti Teknologi MARA, Cawangan Pulau Pinang, 13500 Kampus Permatang Pauh, Pulau Pinang, Malaysia</p> <p style="text-align: justify;"><strong>Norhaslinda Hassan</strong><br />Academy of Language Studies, Universiti Teknologi MARA, Cawangan Pulau Pinang, 13500 Kampus Permatang Pauh, Pulau Pinang, Malaysia</p> <p style="text-align: justify;"><strong>Abstract</strong><br />Argumentative writing is a type of academic writing that involves defending a specific viewpoint on a debatable issue to persuade the reader of its validity. Web-based Cognitive Writing Instruction (WeCWI) emphasises technology-enhanced explicit writing instruction and promotes joint construction between peers and instructors, yielding positive outcomes through computer-mediated L2 writing. In addition, it increases the opportunity for English input and output. This study examines how the WeCWI-enabled tool, Tencent Docs, impacts argumentative writing performance among postgraduate English as a Foreign Language (EFL) students, addressing factors that lead to poor writing outcomes. A quasi-experimental design was employed, wherein two intact classes were randomly assigned to one of two conditions: (1) WeCWI-enabled writing instruction (n=56) and (2) conventional writing instruction (n=55). An independent-sample t-test was conducted, revealing that students in the experimental group significantly outperformed those in the control group regarding overall writing scores and in the sub-scores for argument effectiveness and organisation. The findings suggest that WeCWI-enabled writing instruction is more effective than conventional writing instruction for enhancing argumentative writing skills. This effectiveness is attributed to the greater emphasis placed on reading, online discussions, explicit instruction, joint construction and collaborative reviewing, facilitated by the affordances of Tencent Docs. This study’s implications are significant for enhancing argumentative writing skills among Chinese EFL learners. Consequently, it is recommended that WeCWI be expanded across a broader range of educational settings further to facilitate the development of students’ argumentative writing abilities.</p> <p style="text-align: justify;"><strong>Keywords</strong>:EFL, Argumentative Writing, Postgraduates, WeCWI, Tencent Docs</p> <p style="text-align: justify;"><strong>DOI: <a href="https://doi.org/10.24191/ejssh.v9i1.5020">10.24191/ejssh.v9i1.5020</a></strong></p> <p style="text-align: justify;"><strong>References</strong>:</p> <p>Abrams, Z. I. (2019). Collaborative writing and text quality in Google Docs. Language Learning &amp; Technology, 23(2), 22–42. https://doi.org/10125/44681</p> <p>Bacha, N. N. (2010). Teaching the academic argument in a university EFL environment. Journal of English for Academic Purposes, 9(3), 229–241. https://doi.org/10.1016/j.jeap.2010.05.001</p> <p>Badger, R., &amp; White, G. (2000). A process genre approach to teaching writing. ELT Journal, 54(2), 153–160. https://doi.org/10.1093/elt/54.2.153</p> <p>Braaksma, M. A. H., Rijlaarsdam, G., Van Den Bergh, H., &amp; Van Hout-Wolters, B. H. A. M. (2004). Observational learning and its effects on the orchestration of writing processes. Cognition and Instruction, 22(1), 1–36. https://doi.org/10.1207/s1532690Xci2201_1</p> <p>Chapman, K. J., Meuter, M., Toy, D., &amp; Wright, L. (2006). Can’t we pick our own groups? the influence of group selection method on group dynamics and outcomes. Journal of Management Education, 30(4), 557–569. https://doi.org/10.1177/1052562905284872</p> <p>Cheng, A. (2021). The place of language in the theoretical tenets, textbooks, and classroom practices in the ESP genre-based approach to teaching writing. English for Specific Purposes, 64, 26–36. https://doi.org/10.1016/j.esp.2021.07.001</p> <p>Chuang, P. L., &amp; Yan, X. (2022). An investigation of the relationship between argument structure and essay quality in assessed writing. Journal of Second Language Writing, 56. https://doi.org/10.1016/j.jslw.2022.100892</p> <p>Cohen, J. (1992). QUANTITATIVE METHODS IN PSYCHOLOGY A Power Primer.</p> <p>Fan, C. Y., &amp; Chen, G. D. (2021). A scaffolding tool to assist learners in argumentative writing. Computer Assisted Language Learning, 34(1–2), 159–183. https://doi.org/10.1080/09588221.2019.1660685</p> <p>Ghanbari, N., &amp; Salari, M. (2022). Problematizing Argumentative Writing in an Iranian EFL Undergraduate Context. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.862400</p> <p>Graham, S., McKeown, D., Kiuhara, S., &amp; Harris, K. R. (2012). Supplemental Material for A Meta-Analysis of Writing Instruction for Students in the Elementary Grades. Journal of Educational Psychology, 104(4), 879–896. https://doi.org/10.1037/a0029185.supp</p> <p>Granado-Peinado, M., Mateos, M., Martín, E., &amp; Cuevas, I. (2019). Teaching to write collaborative argumentative syntheses in higher education. Reading and Writing, 32(8), 2037–2058. https://doi.org/10.1007/s11145-019-09939-6</p> <p>Han, S. (2023). The contribution of blog-based writing instruction to enhancing writing performance and writing motivation of Chinese EFL learners. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.1069585</p> <p>Harris, K. R., Graham, S., Brindle, M., &amp; Sandmel, K. (2009). Metacognition and students’ writing. In D. Hacker, J. Dunlosky, &amp; A. <br />Graesser (Eds.), Handbook of metacognition in education (pp. 131–153). Lawrence Erlbaum Associates Inc.</p> <p>Hirose, K. (2003). Comparing L1 and L2 organizational patterns in the argumentative writing of Japanese EFL students. Journal of Second Language Writing, 12(2), 181–209. https://doi.org/10.1016/S1060-3743(03)00015-8</p> <p>Hsu, H.-C., Yuan, C., &amp; Lo, Y.-F. (2018). Using wiki-mediated collaboration to foster L2 writing performance. Language Learning &amp; Technology , 22, 103–123. https://doi.org/10125/44659</p> <p>Hu, C. (2020). The Effects of Concept-maps-based Planning on Linguistic Performance in College English Writing. Nanjing University of Aeronautics and Astronautics.</p> <p>Huang, Y., &amp; Jun Zhang, L. (2020). Does a Process-Genre Approach Help Improve Students’ Argumentative Writing in English as a Foreign Language? Findings From an Intervention Study. Reading and Writing Quarterly, 36(4), 339–364. https://doi.org/10.1080/10573569.2019.1649223</p> <p>Iordanou, K., &amp; Rapanta, C. (2021). “Argue With Me”: A Method for Developing Argument Skills. Frontiers in Psychology, 12, 1–14. https://doi.org/10.3389/fpsyg.2021.631203</p> <p>Johnson, M. D., &amp; Abdi Tabari, M. (2023). Planning in L2 writing: A research synthesis and meta-analysis. System, 118. https://doi.org/10.1016/j.system.2023.103152</p> <p>Kirschner, P. A., Sweller, J., Kirschner, F., &amp; Zambrano, J. R. (2018). From Cognitive Load Theory to Collaborative Cognitive Load Theory. International Journal of Computer-Supported Collaborative Learning, 13(2), 213–233. https://doi.org/10.1007/s11412-018-9277-y</p> <p>Koszalka, T. A., Pavlov, Y., &amp; Wu, Y. (2021). The informed use of pre-work activities in collaborative asynchronous online discussions: The exploration of idea exchange, content focus, and deep learning. Computers and Education, 161. https://doi.org/10.1016/j.compedu.2020.104067</p> <p>Kuhn, D., &amp; Crowell, A. (2011). Dialogic argumentation as a vehicle for developing young adolescents’ thinking. Psychological Science, 22(4), 545–552. https://doi.org/10.1177/0956797611402512</p> <p>Kwon, K., Shin, S., &amp; Park, S. J. (2018). Effects of graphic organizers in online discussions: comparison between instructor-provided and student-generated. 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Chinese Journal of Applied Linguistics, 43(3), 323–341. https://doi.org/10.1515/CJAL-2020-0021</p> <p style="text-align: justify;"> </p> Paper 3 : ChatGPT’s creative augmentation and its efficiency in the creative process towards agency practitioners’ satisfaction 2025-04-30T01:20:47+00:00 2025-04-30T01:20:47+00:00 https://ejssh.uitm.edu.my/index.php/online-issues/vol9/33-paper3vol9 Administrator <p><span style="font-size: 12pt;"><strong><img src="https://ejssh.uitm.edu.my/images/EJSSH_FULL_VERSION_VOL9.png" width="200" /></strong></span></p> <p><span style="font-size: 12pt;"><strong> <span style="font-size: 10pt;">Download PDF :</span> <a href="https://ejssh.uitm.edu.my/images/Vol9Apr2025/115505.pdf" target="_blank" rel="noopener noreferrer"><img src="https://ejssh.uitm.edu.my/images/pdficon.png" width="50" /></a></strong></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;"><strong>ChatGPT’s creative augmentation and its efficiency in the creative process towards agency practitioners’ satisfaction</strong></span></p> <p style="text-align: justify;"><strong>Nur Balqis Muhamad Rizal</strong><br />Faculty of Mass Communication and Media Studies, Universiti Teknologi MARA, 40450 Shah Alam, Selangor, Malaysia</p> <p style="text-align: justify;"><strong>Ahlam Abdul Aziz</strong><br />Faculty of Mass Communication and Media Studies, Universiti Teknologi MARA, 40450 Shah Alam, Selangor, Malaysia</p> <p style="text-align: justify;"> </p> <p style="text-align: justify;"><strong>Abstract</strong><br />This research presents the main issues of ChatGPT creative augmentation and its impact towards creative process efficiency and agency practitioners’ satisfaction. ChatGPT has become widely recognised as a leading AI chatbot, attracting the interest of agency practitioners with its capabilities in ideation, language translation, and generating photos and writing. Initially, this research aims to determine how effectively ChatGPT enhances creativity and efficiency in advertising agencies' creative processes and how this affects the satisfaction of agency practitioners. Therefore, this study aims to identify the impact of ChatGPT’s creative augmentation and its efficiency in the creative process among agency practitioners’ satisfaction. This quantitative research employs non-probability sampling, specifically utilising purposive sampling techniques to select the respondents that are currently working with advertising agencies. The respondents consisted of copywriter, graphic designer, art director and creative director. Besides that, the instruments were constructed using Google Forms, consisting of five (5) sections. The forms were disseminated to respondents through online communication platforms such as WhatsApp, Instagram and E-mail. Moreover, this research utilises descriptive and inferential data analysis to examine the correlations between the variables. Furthermore, the findings indicate that while agency practitioners acknowledge the benefits of employing ChatGPT for creative tasks, it is crucial to recognise that it is not yet regarded as a full replacement for human creativity. Respondents further illustrate that ChatGPT serves as an effective digital instrument capable of aiding practitioners in reducing their workload. Furthermore, this study holds a practical implication towards agency practitioners to foster better understanding about human-AI collaboration in creative endeavours. However, the limited availability of respondents and the brief data collection period have constrained the researcher's ability to compile an inclusive dataset.</p> <p style="text-align: justify;"><strong>Keywords:</strong>ChatGPT, Creative augmentation, Creative process efficiency, Agency practitioners’ satisfaction</p> <p style="text-align: justify;"><strong>DOI:  <a href="https://doi.org/10.24191/ejssh.v9i1.5508">10.24191/ejssh.v9i1.5508</a></strong></p> <p style="text-align: justify;"><strong>References:</strong></p> <p style="text-align: justify;">Abraham, K. G., Haltiwanger, J. C., Hou, C., Sandusky, K., &amp; Spletzer, J. R. (2021). Reconciling survey and administrative measures of self-employment. Journal of Labor Economics, 39(4), 825-860. https://doi.org/10.1086/712187</p> <p style="text-align: justify;">Alahira, J., Ninduwezuor-Ehiobu, N., Olu-lawal, K. A., Ani, E. C., &amp; Ejibe, I. (2024). 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Putting GPT-3's creativity to the (alternative uses) test. arXiv preprint arXiv:2206.08932.</p> <p style="text-align: justify;">Tahoun, N., &amp; Taher, A. (2023). Artificial intelligence as the new realm for online advertising. In Marketing and Advertising in the Online-to-Offline (O2O) World (pp. 66-83). IGI Global. https://doi.org/10.31124/advance.15139863</p> <p style="text-align: justify;">Wang, Y. (2023). Artificial Creativity-Ethical Reflections on AI's Role in Artistic Endeavors. Authorea Preprints. https://doi.org/10.36227/techrxiv.23897169.v1</p> <p style="text-align: justify;">Wu, T., He, S., Liu, J., Sun, S., Liu, K., Han, Q. L., &amp; Tang, Y. (2023). A brief overview of ChatGPT: The history, status quo and potential future development. IEEE/CAA Journal of Automatica Sinica, 10(5), 1122-1136. https://10.1109/JAS.2023.123618</p> <p style="text-align: justify;">Yao, B. (2023). Assessing the Viability and Effectiveness of Chatgpt Applications in the Customer Service Industry: A Study on Business Models and User Experience. Highlights in Business, Economics and Management, 21, 843-851. https://drpress.org/ojs/index.php/HBEM/article/view/14785</p> <p style="text-align: justify;">Zaineldeen, S., Hongbo, L., &amp; Koffi, A. L. (2020). Review of The DeLone and McLean Model of Information Systems Success' Background and it's An application in The Education Setting, and Association Linking with Technology Acceptance Model. Int. J. Res. Soc. Sci, 10(09), 99-109. https://www.researchgate.net/publication/343994433</p> <p style="text-align: justify;">Zhong, Q., Ding, L., Liu, J., Du, B., &amp; Tao, D. (2023). Can chatgpt understand too? a comparative study on chatgpt and fine-tuned bert. http://arxiv.org/abs/2302.10198</p> <p style="text-align: justify;">Zhu, F., &amp; Zou, W. (2023). The Role of Generative AI in Human Creative Processes: Experimental Evidence. Available at SSRN 4676053. https://doi.org/10.2139/ssrn.4676053</p> <p style="text-align: justify;">Zhu, J. J., Jiang, J., Yang, M., &amp; Ren, Z. J. (2023). ChatGPT and environmental research. Environmental Science &amp; Technology, 57(46), 17667-17670. https://doi.org/10.1021/acs.est.3c01818</p> <p><span style="font-size: 12pt;"><strong><img src="https://ejssh.uitm.edu.my/images/EJSSH_FULL_VERSION_VOL9.png" width="200" /></strong></span></p> <p><span style="font-size: 12pt;"><strong> <span style="font-size: 10pt;">Download PDF :</span> <a href="https://ejssh.uitm.edu.my/images/Vol9Apr2025/115505.pdf" target="_blank" rel="noopener noreferrer"><img src="https://ejssh.uitm.edu.my/images/pdficon.png" width="50" /></a></strong></span></p> <p style="text-align: justify;"><span style="font-size: 12pt;"><strong>ChatGPT’s creative augmentation and its efficiency in the creative process towards agency practitioners’ satisfaction</strong></span></p> <p style="text-align: justify;"><strong>Nur Balqis Muhamad Rizal</strong><br />Faculty of Mass Communication and Media Studies, Universiti Teknologi MARA, 40450 Shah Alam, Selangor, Malaysia</p> <p style="text-align: justify;"><strong>Ahlam Abdul Aziz</strong><br />Faculty of Mass Communication and Media Studies, Universiti Teknologi MARA, 40450 Shah Alam, Selangor, Malaysia</p> <p style="text-align: justify;"> </p> <p style="text-align: justify;"><strong>Abstract</strong><br />This research presents the main issues of ChatGPT creative augmentation and its impact towards creative process efficiency and agency practitioners’ satisfaction. ChatGPT has become widely recognised as a leading AI chatbot, attracting the interest of agency practitioners with its capabilities in ideation, language translation, and generating photos and writing. Initially, this research aims to determine how effectively ChatGPT enhances creativity and efficiency in advertising agencies' creative processes and how this affects the satisfaction of agency practitioners. Therefore, this study aims to identify the impact of ChatGPT’s creative augmentation and its efficiency in the creative process among agency practitioners’ satisfaction. This quantitative research employs non-probability sampling, specifically utilising purposive sampling techniques to select the respondents that are currently working with advertising agencies. The respondents consisted of copywriter, graphic designer, art director and creative director. Besides that, the instruments were constructed using Google Forms, consisting of five (5) sections. The forms were disseminated to respondents through online communication platforms such as WhatsApp, Instagram and E-mail. Moreover, this research utilises descriptive and inferential data analysis to examine the correlations between the variables. Furthermore, the findings indicate that while agency practitioners acknowledge the benefits of employing ChatGPT for creative tasks, it is crucial to recognise that it is not yet regarded as a full replacement for human creativity. Respondents further illustrate that ChatGPT serves as an effective digital instrument capable of aiding practitioners in reducing their workload. Furthermore, this study holds a practical implication towards agency practitioners to foster better understanding about human-AI collaboration in creative endeavours. However, the limited availability of respondents and the brief data collection period have constrained the researcher's ability to compile an inclusive dataset.</p> <p style="text-align: justify;"><strong>Keywords:</strong>ChatGPT, Creative augmentation, Creative process efficiency, Agency practitioners’ satisfaction</p> <p style="text-align: justify;"><strong>DOI:  <a href="https://doi.org/10.24191/ejssh.v9i1.5508">10.24191/ejssh.v9i1.5508</a></strong></p> <p style="text-align: justify;"><strong>References:</strong></p> <p style="text-align: justify;">Abraham, K. G., Haltiwanger, J. C., Hou, C., Sandusky, K., &amp; Spletzer, J. R. (2021). Reconciling survey and administrative measures of self-employment. Journal of Labor Economics, 39(4), 825-860. https://doi.org/10.1086/712187</p> <p style="text-align: justify;">Alahira, J., Ninduwezuor-Ehiobu, N., Olu-lawal, K. A., Ani, E. C., &amp; Ejibe, I. (2024). 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Journal Environmental Sciences And Technology, 2(1), 556-579. https://doi.org/10.5281/zenodo.10847103</p> <p style="text-align: justify;">Skjuve, M., Følstad, A., &amp; Brandtzaeg, P. B. (2023, July). The user experience of ChatGPT: findings from a questionnaire study of early users. In Proceedings of the 5th international conference on conversational user interfaces (pp. 1-10). https://doi.org/10.1145/3571884.3597144</p> <p style="text-align: justify;">Sobottka, L., &amp; Klopp, L. (2024). Satisfactory Performance of Text-Generative AI Compared to Human-Written Content for Websites in Digital Marketing. https://www.diva-portal.org/smash/record.jsf?pid=diva2:1867930</p> <p style="text-align: justify;">Soegoto, E. S., Mulyanto, M., Yuliawati, S., &amp; Putri, A. V. (2022). Digitalization Through Creative Writing on social media. International Journal of Research and Applied Technology (INJURATECH), 2(1), 142-150. http://ojs.unikom.ac.id/index.php/injuratech/article/view/6783</p> <p style="text-align: justify;">Sood, D. (2024). Who Owns ChatGPT: Insights and Usage Tips. https://www.deepbrain.io/tech-and-ai-explained/who-owns-chat-gpt#</p> <p style="text-align: justify;">Spies, R., Grobbelaar, S., &amp; Botha, A. (2020). A scoping review of the application of the task-technology fit theory. In Conference on e-Business, e-Services and e-Society (pp. 397-408). Cham: Springer International Publishing. https://doi.org/10.1007/978-3-030-44999-5_33</p> <p style="text-align: justify;">Statista. (2024, November 5). Awareness of artificial intelligence in Malaysia Q1 2020–Q4 2023. Statista. https://www.statista.com/statistics/1327364/malaysia-awareness-of-artificial-intelligence/</p> <p style="text-align: justify;">Stevenson, C., Smal, I., Baas, M., Grasman, R., &amp; van der Maas, H. (2022). Putting GPT-3's creativity to the (alternative uses) test. arXiv preprint arXiv:2206.08932.</p> <p style="text-align: justify;">Tahoun, N., &amp; Taher, A. (2023). Artificial intelligence as the new realm for online advertising. In Marketing and Advertising in the Online-to-Offline (O2O) World (pp. 66-83). IGI Global. https://doi.org/10.31124/advance.15139863</p> <p style="text-align: justify;">Wang, Y. (2023). Artificial Creativity-Ethical Reflections on AI's Role in Artistic Endeavors. Authorea Preprints. https://doi.org/10.36227/techrxiv.23897169.v1</p> <p style="text-align: justify;">Wu, T., He, S., Liu, J., Sun, S., Liu, K., Han, Q. L., &amp; Tang, Y. (2023). A brief overview of ChatGPT: The history, status quo and potential future development. IEEE/CAA Journal of Automatica Sinica, 10(5), 1122-1136. https://10.1109/JAS.2023.123618</p> <p style="text-align: justify;">Yao, B. (2023). Assessing the Viability and Effectiveness of Chatgpt Applications in the Customer Service Industry: A Study on Business Models and User Experience. Highlights in Business, Economics and Management, 21, 843-851. https://drpress.org/ojs/index.php/HBEM/article/view/14785</p> <p style="text-align: justify;">Zaineldeen, S., Hongbo, L., &amp; Koffi, A. L. (2020). Review of The DeLone and McLean Model of Information Systems Success' Background and it's An application in The Education Setting, and Association Linking with Technology Acceptance Model. Int. J. Res. Soc. Sci, 10(09), 99-109. https://www.researchgate.net/publication/343994433</p> <p style="text-align: justify;">Zhong, Q., Ding, L., Liu, J., Du, B., &amp; Tao, D. (2023). Can chatgpt understand too? a comparative study on chatgpt and fine-tuned bert. http://arxiv.org/abs/2302.10198</p> <p style="text-align: justify;">Zhu, F., &amp; Zou, W. (2023). The Role of Generative AI in Human Creative Processes: Experimental Evidence. Available at SSRN 4676053. https://doi.org/10.2139/ssrn.4676053</p> <p style="text-align: justify;">Zhu, J. J., Jiang, J., Yang, M., &amp; Ren, Z. J. (2023). ChatGPT and environmental research. Environmental Science &amp; Technology, 57(46), 17667-17670. https://doi.org/10.1021/acs.est.3c01818</p> Paper 4 : Islamic brand slogan use: To what extent religiosity moderates purchase intention 2025-04-30T01:20:47+00:00 2025-04-30T01:20:47+00:00 https://ejssh.uitm.edu.my/index.php/online-issues/vol9/34-paper4vol9 Administrator <p><span style="font-size: 14pt;"><strong><img src="https://ejssh.uitm.edu.my/images/EJSSH_FULL_VERSION_VOL9.png" width="200" /></strong></span></p> <p><span style="font-size: 10pt;"><strong>Download PDF :</strong></span><strong> <a href="https://ejssh.uitm.edu.my/images/Vol9Apr2025/115506.pdf" target="_blank" rel="noopener noreferrer"><img src="https://ejssh.uitm.edu.my/images/pdficon.png" width="50" /></a></strong></p> <p style="text-align: justify;"><span style="font-size: 14pt;"><strong>Islamic brand slogan use: To what extent religiosity moderates purchase intention</strong></span></p> <p style="text-align: justify;"><strong>Noraziah Mohd Amin</strong><br />Academy of Language Studies, Universiti Teknologi MARA, Cawangan Pulau Pinang, 13500 Permatang Pauh, Pulau Pinang, Malaysia</p> <p style="text-align: justify;"><strong>Shamshul Anaz Kassim</strong><br />Faculty of Business and Management, Universiti Teknologi MARA, Cawangan Perlis, 02600 Arau, Perlis, Malaysia</p> <p style="text-align: justify;"><strong>Abstract</strong><br />The increasing use of Islamic marketing reflects the growing importance of the Muslim market globally. Thus, it is essential for companies to understand and respect the cultural and religious sensitivities of their customers. Realising this, the present study aims to investigate the impact of incorporating Islamic brand slogans on consumer purchase intention. Besides, with the increasing importance of religion in influencing consumer behaviour, this research also examines how much customers’ religiosity can moderate their purchase intention. To investigate this issue, quantitative data was collected from 122 marketing university students who were recruited to represent consumers in Malaysia using purposive and convenience sampling. The findings suggest that Islamic brand slogans have the potential to influence customers’ purchase intention with their religious personality as a moderator. Obviously, this study is another evidence of the imperativeness to integrate Islamic elements that appeal to Muslim consumers in product marketing and advertising. Hence, incorporating Islamic product identity into marketing strategies helps build trust and credibility among Muslim consumers, potentially leading to long-term customer loyalty and increased purchases.</p> <p style="text-align: justify;"><strong>Keywords</strong>:Islamic brand slogan, religiosity, purchase intention</p> <p style="text-align: justify;"><strong>DOI</strong>: <a href="https://doi.org/10.24191/ejssh.v9i1.5416">10.24191/ejssh.v9i1.5416 </a></p> <p style="text-align: justify;"><strong>References:</strong></p> <p style="text-align: justify;">Ahmadova, E. (2017). Islamic marketing: The new rules that transform the way of conducting business. Journal of Suleyman Demirel University Institute of Social Sciences, 28(3), 242-257. http://isamveri.org/pdfdrg/D03469/2016/2016_AHMADOVAE.pdf</p> <p style="text-align: justify;">Ahn, J., &amp; Ferle, C. L. (2008). Enhancing recall and recognition for brand names and bodycopy: A Mixed-language approach. Journal of Advertising, 37(3), 107–117. https://doi.org/10.2753/JOA0091-3367370308</p> <p style="text-align: justify;">Alam, A. &amp; Maknun, L. (2021). Impact of Islamic branding on purchasing decisions on facial wash product. ICONEBS. https://dx.doi.org/10.4108/eai.4-11-2020.2304556</p> <p style="text-align: justify;">Alihodzic, V. (2013). Brand identity factors: Developing a successful Islamic brand. Hamburg, Germany: Anchor Academic Publishing.</p> <p style="text-align: justify;">Alserhan, B. A. (2010). Islamic branding: A conceptualization of related terms. Journal of Brand Management, 18(1), 34-49. https://dx.doi.org/10.1057/bm.2010.18</p> <p style="text-align: justify;">Chairiawaty, &amp; Zakiah, K. (2020). Branding identity as da’wah strategy: Islamic business ethics. Ilmu Dakwah: Academic Journal for Homiletic Studies, 14(2), 259-274. https://doi.org/10.15575/idajhs.v14i2.10595</p> <p style="text-align: justify;">Choi, Y., Paulraj, A., Shin, J. (2013). Religion or religiosity: Which is the culprit for consumer switching behavior? J. Int. Consum. Market, 25, 262–280.</p> <p style="text-align: justify;">Euromonitor International. (November, 2022). Bottled Water in Malaysia. Retrieved from https://www.euromonitor.com/bottled-water-in-malaysia/report#</p> <p style="text-align: justify;">Floren, J., Rasul, T. and Gani, A. (2020). Islamic marketing and consumer behaviour: A systematic literature review. Journal of Islamic Marketing, Vol. 11 No. 6, pp. 1557-1578. https://doi.org/10.1108/JIMA-05-2019-0100</p> <p style="text-align: justify;">Hussin, R., Yusoff, S. H., &amp; Yusof, S. N. M. (2015). Islamic representation in television advertising and its impact on modern Malay Muslim women. Procedia-Social and Behavioral Sciences, 211, 890-895. https://dx.doi.org/10.1016/j.sbspro.2015.11.117</p> <p style="text-align: justify;">Ismail, N. A. H., &amp; Tekke, M. (2015). Development and initial validation of integrative Islamic personality inventory. Advances in Environmental Biology, 9(18), 163-171.</p> <p style="text-align: justify;">Galí, N., Camprubí, R., Donaire, J.A. 2017. Analysing tourism slogans in top tourism destinations. Journal of Destination Marketing &amp; Management, 6(3), 243-251.</p> <p style="text-align: justify;">Kennedy, A.-M. (2010). The history of New Zealand shop trading hours. Int. J. Retail Distrib. Manag, 38 (8), 625–640.</p> <p style="text-align: justify;">Minton, E.A. (2015). In advertising we trust: Religiosity’s influence on marketplace and relational trust. J. Advert. 44 (4), 403–414.</p> <p style="text-align: justify;">Minton, E.A. (2018). Affective and cognitive religiosity: Influences on consumer reactance and self-control. J. Consum. Behav, 17 (2), 175–186.</p> <p style="text-align: justify;">Minton, E.A., Johnson, K.A., Liu, R.L. (2019). Religiosity and special food consumption: The explanatory effects of moral priorities. J. Bus. Res. 95, 442–454</p> <p style="text-align: justify;">Monoarfa, H., Juliana, J., Setiawan, R. and Abu Karim, R. (2021). The influences of Islamic retail mix approach on purchase decisions. Journal of Islamic Marketing. https://doi.org/10.1108/JIMA-07-2020-0224</p> <p style="text-align: justify;">Montoro-Pons, J.D., Cuadrado-Garcia, M., 2018. Religiosity and cultural consumption. Int. J. Consum. Stud, 42 (6), 704–714.</p> <p style="text-align: justify;">Muhamad, N., &amp; Mizerski, D. (2013). The effects of following Islam in decisions about taboo products. Psychol. Market. 30 (4), 357–371.</p> <p style="text-align: justify;">Mumuni, A.G., Veeck, A., Luqmani, M., Quraeshi, Z.A., &amp; Kamarulzaman, Y. (2018). Religious identity, community and religious minorities’ search efforts for religiously sanctioned food: The case of Halal food in non-Muslim majority markets. Int. J. Consum. Stud, 42 (6), 586–598.</p> <p style="text-align: justify;">Nickerson, C. &amp; Nandialath, A. M. (2020). The impact of religious salience on purchase intentions: evidence from the UAE. Journal of Islamic Marketing, 11(6), 1339-1350. https://doi.org/10.1108/JIMA-01-2019-0005</p> <p style="text-align: justify;">Rice, G., &amp; Al-Mossawi, M. (2002). The implication of Islam for advertising messages: The Middle Eastern context. Journal of Euromarketing, 11(3), 1-15. https://doi.org/10.1300/J037v11n03_05</p> <p style="text-align: justify;">Rosengren, S., &amp; Dahlén, M. (2006) Brand–slogan matching in a cluttered environment. Journal of Marketing Communications, 12:4, 263-279, DOI: 10.1080/13527260600714700</p> <p style="text-align: justify;">Rybaczewska, M., Jirapathomsakul, S., Liu, Y., Chow, W.T., Nguyen, M.T. and Sparks, L. (2020). Slogans, brands and purchase behaviour of students. Young Consumers, Vol. 21 No. 3, pp. 305-317. https://doi.org/10.1108/YC-07-2019-1020</p> <p style="text-align: justify;">Sales value of bottled water in Malaysia 2019-2022. (2023). Statista Research Department. https://www.statista.com/statistics/642770/sales-value-of-bottled-water-in-malaysia/#:~:text=In%202022%2C%20the%20sales%20value,experienced%20a%20decrease%20in%202020.</p> <p style="text-align: justify;">Sandıkcı, Ö. (2011). Researching Islamic marketing: past and future perspectives. Journal of Islamic Marketing, 2(3), 246-258. https://doi.org/10.1108/17590831111164778</p> <p style="text-align: justify;">Schneider, H., Krieger, J., Bayraktar, A. (2011). The impact of intrinsic religiosity on consumers’ ethical beliefs: Does it depend on the type of religion? A comparison of Christian and Muslim consumers in Germany and Turkey. J. Bus. Ethics, 102 (2), 319–332.</p> <p style="text-align: justify;">Shah, S. A., Bhutto, M. H., &amp; Azhar, S. M. (2022). Integrative review of Islamic marketing. Journal of Islamic Marketing, 13(6), 1264-1287.</p> <p style="text-align: justify;">Silveira, D. P., &amp; Bogas, P. (2019). The influence of brand effect on slogan’s memorability. European Research Studies Journal, Volume XXII, Issue 4, 2019, pp. 88-100.</p> <p style="text-align: justify;">Souiden, N., &amp; Rani, M. (2015). Consumer attitudes and purchase intentions toward Islamic banks: The influence of religiosity. International Journal of Bank Marketing, Vol. 33 No. 2, pp. 143-161.</p> <p style="text-align: justify;">Statista. (March 1, 2023). Sales value of bottled water in Malaysia 2019-2022. Statista Research Department. Retrieved from: https://www.statista.com/statistics/642770/sales-value-of-bottled-water-in-malaysia/</p> <p style="text-align: justify;">Swimberghe, K., Flurry, L., Parker, J. (2011). Consumer religiosity: Consequences for consumer activism in the United States. J. Bus. Ethics, 103 (3), 453–467.</p> <p style="text-align: justify;">Wippel, S. (2023). Branding the Middle East: A review of regional manifestations of a global phenomenon. In Wippel, S. (2023). Branding <br />the Middle East: Communication Strategies and Image Building from Qom to Casablanca (p. 660). De Gruyter.</p> <p style="text-align: justify;">Wu, S. I., &amp; Chen, Y. J. (2014). The impact of green marketing and perceived innovation on purchase intention for green products. International Journal of Marketing Studies, 6(5), 81.</p> <p><span style="font-size: 14pt;"><strong><img src="https://ejssh.uitm.edu.my/images/EJSSH_FULL_VERSION_VOL9.png" width="200" /></strong></span></p> <p><span style="font-size: 10pt;"><strong>Download PDF :</strong></span><strong> <a href="https://ejssh.uitm.edu.my/images/Vol9Apr2025/115506.pdf" target="_blank" rel="noopener noreferrer"><img src="https://ejssh.uitm.edu.my/images/pdficon.png" width="50" /></a></strong></p> <p style="text-align: justify;"><span style="font-size: 14pt;"><strong>Islamic brand slogan use: To what extent religiosity moderates purchase intention</strong></span></p> <p style="text-align: justify;"><strong>Noraziah Mohd Amin</strong><br />Academy of Language Studies, Universiti Teknologi MARA, Cawangan Pulau Pinang, 13500 Permatang Pauh, Pulau Pinang, Malaysia</p> <p style="text-align: justify;"><strong>Shamshul Anaz Kassim</strong><br />Faculty of Business and Management, Universiti Teknologi MARA, Cawangan Perlis, 02600 Arau, Perlis, Malaysia</p> <p style="text-align: justify;"><strong>Abstract</strong><br />The increasing use of Islamic marketing reflects the growing importance of the Muslim market globally. Thus, it is essential for companies to understand and respect the cultural and religious sensitivities of their customers. Realising this, the present study aims to investigate the impact of incorporating Islamic brand slogans on consumer purchase intention. Besides, with the increasing importance of religion in influencing consumer behaviour, this research also examines how much customers’ religiosity can moderate their purchase intention. To investigate this issue, quantitative data was collected from 122 marketing university students who were recruited to represent consumers in Malaysia using purposive and convenience sampling. The findings suggest that Islamic brand slogans have the potential to influence customers’ purchase intention with their religious personality as a moderator. Obviously, this study is another evidence of the imperativeness to integrate Islamic elements that appeal to Muslim consumers in product marketing and advertising. Hence, incorporating Islamic product identity into marketing strategies helps build trust and credibility among Muslim consumers, potentially leading to long-term customer loyalty and increased purchases.</p> <p style="text-align: justify;"><strong>Keywords</strong>:Islamic brand slogan, religiosity, purchase intention</p> <p style="text-align: justify;"><strong>DOI</strong>: <a href="https://doi.org/10.24191/ejssh.v9i1.5416">10.24191/ejssh.v9i1.5416 </a></p> <p style="text-align: justify;"><strong>References:</strong></p> <p style="text-align: justify;">Ahmadova, E. (2017). Islamic marketing: The new rules that transform the way of conducting business. Journal of Suleyman Demirel University Institute of Social Sciences, 28(3), 242-257. http://isamveri.org/pdfdrg/D03469/2016/2016_AHMADOVAE.pdf</p> <p style="text-align: justify;">Ahn, J., &amp; Ferle, C. L. (2008). Enhancing recall and recognition for brand names and bodycopy: A Mixed-language approach. Journal of Advertising, 37(3), 107–117. https://doi.org/10.2753/JOA0091-3367370308</p> <p style="text-align: justify;">Alam, A. &amp; Maknun, L. (2021). Impact of Islamic branding on purchasing decisions on facial wash product. ICONEBS. https://dx.doi.org/10.4108/eai.4-11-2020.2304556</p> <p style="text-align: justify;">Alihodzic, V. (2013). Brand identity factors: Developing a successful Islamic brand. Hamburg, Germany: Anchor Academic Publishing.</p> <p style="text-align: justify;">Alserhan, B. A. (2010). Islamic branding: A conceptualization of related terms. Journal of Brand Management, 18(1), 34-49. https://dx.doi.org/10.1057/bm.2010.18</p> <p style="text-align: justify;">Chairiawaty, &amp; Zakiah, K. (2020). Branding identity as da’wah strategy: Islamic business ethics. Ilmu Dakwah: Academic Journal for Homiletic Studies, 14(2), 259-274. https://doi.org/10.15575/idajhs.v14i2.10595</p> <p style="text-align: justify;">Choi, Y., Paulraj, A., Shin, J. (2013). Religion or religiosity: Which is the culprit for consumer switching behavior? J. Int. Consum. Market, 25, 262–280.</p> <p style="text-align: justify;">Euromonitor International. (November, 2022). Bottled Water in Malaysia. Retrieved from https://www.euromonitor.com/bottled-water-in-malaysia/report#</p> <p style="text-align: justify;">Floren, J., Rasul, T. and Gani, A. (2020). Islamic marketing and consumer behaviour: A systematic literature review. Journal of Islamic Marketing, Vol. 11 No. 6, pp. 1557-1578. https://doi.org/10.1108/JIMA-05-2019-0100</p> <p style="text-align: justify;">Hussin, R., Yusoff, S. H., &amp; Yusof, S. N. M. (2015). Islamic representation in television advertising and its impact on modern Malay Muslim women. Procedia-Social and Behavioral Sciences, 211, 890-895. https://dx.doi.org/10.1016/j.sbspro.2015.11.117</p> <p style="text-align: justify;">Ismail, N. A. H., &amp; Tekke, M. (2015). Development and initial validation of integrative Islamic personality inventory. Advances in Environmental Biology, 9(18), 163-171.</p> <p style="text-align: justify;">Galí, N., Camprubí, R., Donaire, J.A. 2017. Analysing tourism slogans in top tourism destinations. Journal of Destination Marketing &amp; Management, 6(3), 243-251.</p> <p style="text-align: justify;">Kennedy, A.-M. (2010). The history of New Zealand shop trading hours. Int. J. Retail Distrib. Manag, 38 (8), 625–640.</p> <p style="text-align: justify;">Minton, E.A. (2015). In advertising we trust: Religiosity’s influence on marketplace and relational trust. J. Advert. 44 (4), 403–414.</p> <p style="text-align: justify;">Minton, E.A. (2018). Affective and cognitive religiosity: Influences on consumer reactance and self-control. J. Consum. Behav, 17 (2), 175–186.</p> <p style="text-align: justify;">Minton, E.A., Johnson, K.A., Liu, R.L. (2019). Religiosity and special food consumption: The explanatory effects of moral priorities. J. Bus. Res. 95, 442–454</p> <p style="text-align: justify;">Monoarfa, H., Juliana, J., Setiawan, R. and Abu Karim, R. (2021). The influences of Islamic retail mix approach on purchase decisions. Journal of Islamic Marketing. https://doi.org/10.1108/JIMA-07-2020-0224</p> <p style="text-align: justify;">Montoro-Pons, J.D., Cuadrado-Garcia, M., 2018. Religiosity and cultural consumption. Int. J. Consum. Stud, 42 (6), 704–714.</p> <p style="text-align: justify;">Muhamad, N., &amp; Mizerski, D. (2013). The effects of following Islam in decisions about taboo products. Psychol. Market. 30 (4), 357–371.</p> <p style="text-align: justify;">Mumuni, A.G., Veeck, A., Luqmani, M., Quraeshi, Z.A., &amp; Kamarulzaman, Y. (2018). Religious identity, community and religious minorities’ search efforts for religiously sanctioned food: The case of Halal food in non-Muslim majority markets. Int. J. Consum. Stud, 42 (6), 586–598.</p> <p style="text-align: justify;">Nickerson, C. &amp; Nandialath, A. M. (2020). The impact of religious salience on purchase intentions: evidence from the UAE. Journal of Islamic Marketing, 11(6), 1339-1350. https://doi.org/10.1108/JIMA-01-2019-0005</p> <p style="text-align: justify;">Rice, G., &amp; Al-Mossawi, M. (2002). The implication of Islam for advertising messages: The Middle Eastern context. Journal of Euromarketing, 11(3), 1-15. https://doi.org/10.1300/J037v11n03_05</p> <p style="text-align: justify;">Rosengren, S., &amp; Dahlén, M. (2006) Brand–slogan matching in a cluttered environment. Journal of Marketing Communications, 12:4, 263-279, DOI: 10.1080/13527260600714700</p> <p style="text-align: justify;">Rybaczewska, M., Jirapathomsakul, S., Liu, Y., Chow, W.T., Nguyen, M.T. and Sparks, L. (2020). Slogans, brands and purchase behaviour of students. Young Consumers, Vol. 21 No. 3, pp. 305-317. https://doi.org/10.1108/YC-07-2019-1020</p> <p style="text-align: justify;">Sales value of bottled water in Malaysia 2019-2022. (2023). Statista Research Department. https://www.statista.com/statistics/642770/sales-value-of-bottled-water-in-malaysia/#:~:text=In%202022%2C%20the%20sales%20value,experienced%20a%20decrease%20in%202020.</p> <p style="text-align: justify;">Sandıkcı, Ö. (2011). Researching Islamic marketing: past and future perspectives. Journal of Islamic Marketing, 2(3), 246-258. https://doi.org/10.1108/17590831111164778</p> <p style="text-align: justify;">Schneider, H., Krieger, J., Bayraktar, A. (2011). The impact of intrinsic religiosity on consumers’ ethical beliefs: Does it depend on the type of religion? A comparison of Christian and Muslim consumers in Germany and Turkey. J. Bus. Ethics, 102 (2), 319–332.</p> <p style="text-align: justify;">Shah, S. A., Bhutto, M. H., &amp; Azhar, S. M. (2022). Integrative review of Islamic marketing. Journal of Islamic Marketing, 13(6), 1264-1287.</p> <p style="text-align: justify;">Silveira, D. P., &amp; Bogas, P. (2019). The influence of brand effect on slogan’s memorability. European Research Studies Journal, Volume XXII, Issue 4, 2019, pp. 88-100.</p> <p style="text-align: justify;">Souiden, N., &amp; Rani, M. (2015). Consumer attitudes and purchase intentions toward Islamic banks: The influence of religiosity. International Journal of Bank Marketing, Vol. 33 No. 2, pp. 143-161.</p> <p style="text-align: justify;">Statista. (March 1, 2023). Sales value of bottled water in Malaysia 2019-2022. Statista Research Department. Retrieved from: https://www.statista.com/statistics/642770/sales-value-of-bottled-water-in-malaysia/</p> <p style="text-align: justify;">Swimberghe, K., Flurry, L., Parker, J. (2011). Consumer religiosity: Consequences for consumer activism in the United States. J. Bus. Ethics, 103 (3), 453–467.</p> <p style="text-align: justify;">Wippel, S. (2023). Branding the Middle East: A review of regional manifestations of a global phenomenon. In Wippel, S. (2023). Branding <br />the Middle East: Communication Strategies and Image Building from Qom to Casablanca (p. 660). De Gruyter.</p> <p style="text-align: justify;">Wu, S. I., &amp; Chen, Y. J. (2014). The impact of green marketing and perceived innovation on purchase intention for green products. International Journal of Marketing Studies, 6(5), 81.</p> Paper 5 : The menu revealed: Unpacking the influence of nutrition labelling on fast food choices 2025-04-30T01:20:47+00:00 2025-04-30T01:20:47+00:00 https://ejssh.uitm.edu.my/index.php/online-issues/vol9/35-paper5vol9 Administrator <p><span style="font-size: 14pt;"><strong><img src="https://ejssh.uitm.edu.my/images/EJSSH_FULL_VERSION_VOL9.png" width="200" /></strong></span></p> <p><span style="font-size: 14pt;"><strong><span style="font-size: 10pt;">Download PDF :</span> <a href="https://ejssh.uitm.edu.my/images/Vol9Apr2025/115512.pdf" target="_blank" rel="noopener noreferrer"><img src="https://ejssh.uitm.edu.my/images/pdficon.png" width="50" /></a></strong></span></p> <p style="text-align: justify;"><span style="font-size: 14pt;"><strong>The menu revealed: Unpacking the influence of nutrition labelling on fast food choices</strong></span></p> <p style="text-align: justify;"><br /><strong>Nur Haziqah Anuar</strong><br />Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Cawangan Pulau Pinang, Kampus Permatang Pauh, 13500 Permatang Pauh, Pulau Pinang Malaysia</p> <p style="text-align: justify;"><strong>Norrina Din</strong><br />Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Cawangan Pulau Pinang, Kampus Permatang Pauh, 13500 Permatang Pauh, Pulau Pinang Malaysia</p> <p style="text-align: justify;"><strong>Arnieyanti Abdul Hadi</strong><br />Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Cawangan Pulau Pinang, Kampus Permatang Pauh, 13500 Permatang Pauh, Pulau Pinang Malaysia</p> <p style="text-align: justify;"><strong>Siti Rohimi Mohamed Apandi</strong><br />Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Cawangan Pulau Pinang, Kampus Permatang Pauh, 13500 Permatang Pauh, Pulau Pinang Malaysia</p> <p style="text-align: justify;"><strong>Muhammad 'Arif Aizat Bashir</strong><br />Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Cawangan Pulau Pinang, Kampus Permatang Pauh, 13500 Permatang Pauh, Pulau Pinang Malaysia</p> <p style="text-align: justify;"><strong>Abstract</strong><br />This study delves into the intriguing realm of fast-food consumer behavior, focusing on the pivotal role of nutrition labelling in shaping purchasing intentions. Through the Theory of Planned Behaviour lens, the research investigates how nutrition information influences consumer choices, with a specific focus on students at UiTM Pulau Pinang, Permatang Pauh. Aligned with Sustainable Development Goal 3 (SDG 3), which aims to ensure healthy lives and promote well-being for all at all ages, the study explores the potential of nutrition labelling to enhance consumer health consciousness. Employing a survey methodology, the study captures valuable insights into customer attitudes toward nutrition labelling and its impact on their fast-food consumption habits. Analysis using SPSS 28 software reveals significant positive correlations between the Theory of Planned Behaviour constructs, indicating a shift towards health consciousness among fast food consumers. Notably, the inclusion of nutrition information on menus emerges as a key driver influencing customers' future purchase intentions, encouraging them to opt for healthier meal choices. This research sheds light on the evolving landscape of fast-food consumption, highlighting the growing importance of nutrition labelling in catering to health-conscious consumer preferences. The findings offer practical implications for fast food establishments, emphasizing the potential benefits of incorporating nutrition labelling into their menus to attract and retain health-conscious consumers. While the study's scope is limited to a specific student population, it provides a springboard for future research to explore similar trends in broader consumer segments.</p> <p style="text-align: justify;"><strong>Keywords</strong>:Nutrition labelling, Sustainable Development Goals, Fast food Consumer and Behaviour</p> <p style="text-align: justify;"><strong>DOI</strong>: <a href="https://doi.org/10.24191/ejssh.v9i1.5726" target="_blank" rel="noopener noreferrer">10.24191/ejssh.v9i1.5726 </a></p> <p style="text-align: justify;"><strong>References:</strong></p> <p style="text-align: justify;">Ajzen, I. (1991). The theory of planned behavior. Organizational behavior and human decision processes, 50(2), 179-211.</p> <p style="text-align: justify;">Ajzen, I., Lohmann, S., Fishbein, M., &amp; Albarracin, D. (2018). The influence of attitudes on behavior. The Handbook of Attitudes: Volume 1: Basic Principles, May, 197–255. https://doi.org/https://doi.org/10.4324/9781315178103-5</p> <p style="text-align: justify;">Arya, B., Chaturvedi, S., &amp; Bhati, N. S. (2024). Extending the theory of planned behaviour to predict sustainable food consumption. Environment, Development and Sustainability, 1-24.</p> <p style="text-align: justify;">Auchincloss, A. H., Mallya, G. G., Leonberg, B. L., Ricchezza, A., Glanz, K., &amp; Schwarz, D. F. (2013). Customer responses to mandatory menu labeling at full-service restaurants. American Journal of Preventive Medicine, 45(6), 710–719.</p> <p style="text-align: justify;">Bosnjak, M., Ajzen, I., &amp; Schmidt, P. (2020). The theory of planned behavior: selected recent advances and applications. Europe’s Journal of Psychology, 16(3), 352. https://doi.org/10.5964/ejop.v16i3.3107</p> <p style="text-align: justify;">Burton, S., &amp; Creyer, E. H. (2004). What consumers don’t know can hurt them: consumer evaluations and disease risk perceptions of restaurant menu items. Journal of Consumer Affairs, 38(1), 121–145. https://doi.org/10.1111/j.1745-6606.2004.tb00468.x</p> <p style="text-align: justify;">Cao, D., Zheng, Y., &amp; Li, G. (2024). Understanding food pleasure in organic consumption: the moderating effects of trust within the theory of planned behavior. British Food Journal, 126(2), 898-919.</p> <p style="text-align: justify;">Chung, Dae Hee, Doo Bong Han, Rodolfo M. Nayga Jr, and Sang Hyeon Lee. "Does more information mean better choices? A study on calorie display and consumer behavior in restaurants." Food Quality and Preference 113 (2024): 105044.</p> <p style="text-align: justify;">Coşkun, A., &amp; Yetkin Özbük, R. M. (2020). What influences consumer food waste behavior in restaurants? An application of the extended theory of planned behavior. 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(2017). Application of the extended theory of planned behavior to understand individual’s energy saving behavior in workplaces. Resources, Conservation and Recycling, 127, 107–113. https://doi.org/10.1016/j.resconrec.2017.08.030</p> <p style="text-align: justify;">Giazitzi, K., &amp; Boskou, G. (2021). Preferences for nutrition information in foodservice outlets among Greek consumers. Journal of Foodservice Business Research, 24(5), 612–627. https://doi.org/10.1080/15378020.2021.1924535</p> <p style="text-align: justify;">Hashad, M., Yasser, A., &amp; Gihan, A. (2021). Customers’ desire towards menu labeling in quick-service restaurants. Journal of the Faculty of Tourism and Hotels-University of Sadat City, 5(1/1).</p> <p style="text-align: justify;">Karatzi, K., Poulia, K. A., Papakonstantinou, E., &amp; Zampelas, A. (2021). The Impact of Nutritional and Lifestyle Changes on Body Weight, Body Composition and Cardiometabolic Risk Factors in Children and Adolescents during the Pandemic of COVID-19: A Systematic Review. Children, 8(12), 1130.</p> <p style="text-align: justify;">Kim, E., Ham, S., Yang, I. S., &amp; Choi, J. G. (2013). The roles of attitude, subjective norm, and perceived behavioral control in the formation of consumers’ behavioral intentions to read menu labels in the restaurant industry. International Journal of Hospitality Management, 35, 203–213. https://doi.org/10.1016/j.ijhm.2013.06.008</p> <p style="text-align: justify;">Krejcie, R. V, &amp; Morgan, D. W. (1970). Determining sample size for research activities. Educational and Psychological Measurement, 30(3), 607–610. https://doi.org/https://doi.org/10.1177/001316447003000308</p> <p style="text-align: justify;">Kozup, J. C., Creyer, E. H., &amp; Burton, S. (2003). Making healthful food choices: the influence of health claims and nutrition information on consumers’ evaluations of packaged food products and restaurant menu items. Journal of Marketing, 67(2), 19–34. https://doi.org/10.1509/jmkg.67.2.19.18608</p> <p style="text-align: justify;">Lin, N., &amp; Roberts, K. R. (2020). Using the theory of planned behavior to predict food safety behavioral intention: A systematic review and meta-analysis. International Journal of Hospitality Management, 90, 102612. https://doi.org/10.1016/j.ijhm.2020.102612</p> <p style="text-align: justify;">Marathe, A., Liu, C., Kapcala, L. P., Hershkowitz, N., Men, A., Uppoor, R., Mehta, M., &amp; Wang, Y. (2019). Pharmacometric Bridging Approach for U.S. Food and Drug Administration Approval and Identification of Topiramate Dosing Regimen for Pediatric Patients 2-9 Years of Age with Epilepsy. Journal of Pharmaceutical Sciences, 108(4), 1598–1603. https://doi.org/10.1016/j.xphs.2018.11.027</p> <p style="text-align: justify;">McEachan, R., Conner, M., Taylor, N., &amp; Lawton, R. (2016). Prospective prediction of health-related behaviours with the theory of planned behaviour: A meta-analysis. Health Psychology Review, 10(4), 336-355.</p> <p style="text-align: justify;">Ministry of Health Malaysia (2016). National Plan of Action for Nutrition of Malaysia (2016-2025). National Coordinating Committee on Food and Nutrition, Ministry of Health Malaysia, Putrajaya.</p> <p style="text-align: justify;">Mohammed, R. A. E. (2024). Analysis of healthy lifestyle (diet, physical activity, and healthy behavior) in the employees of Dar Al Uloom University. SPORT TK-Revista EuroAmericana de Ciencias del Deporte, 13, 7-7.</p> <p style="text-align: justify;">Mhurchu, C. N., Eyles, H., Jiang, Y., &amp; Blakely, T. (2018). Do nutrition labels influence healthier food choices? Analysis of label viewing behaviour and subsequent food purchases in a labelling intervention trial. Appetite, 121, 360–365.</p> <p style="text-align: justify;">Pfledderer, C. D., Ranjit, N., Pérez, A., Malkani, R. I., Ferreira De Moraes, A. C., Hunt, E. T., ... &amp; Hoelscher, D. M. (2024). Using the Nutrition Facts Label to Make Food Choices Is Associated with Healthier Eating among 8th and 11th-Grade Students: An Analysis of Statewide Representative Data from the 2019–2020 Texas School Physical Activity and Nutrition Survey. Nutrients, 16(2), 311.</p> <p style="text-align: justify;">Pudasaini, A., Thapa, S., &amp; Khadka, S. (2024). Risk Factors and Complications Among Overweight Adolescents (14-18 Years). International Journal of Future Medical Research, 5(6), 10889. https://doi.org/10.36948/ijfmr.2023.v05i06.10889</p> <p style="text-align: justify;">Salhadi, N. A., Ab Hamid, M. R., Osman, N. S., &amp; Md Nor, N. (2018). Practice and Challenges towards Healthy Cafeteria in Selangor, Malaysia. Asian Journal of Quality of Life, 3(12), 127. https://doi.org/10.21834/ajqol.v3i12.149</p> <p style="text-align: justify;">Scarborough, P., Matthews, A., Eyles, H., Kaur, A., Hodgkins, C., Raats, M. M., &amp; Rayner, M. (2015). Reds are more important than greens: How UK supermarket shoppers use the different information on a traffic light nutrition label in a choice experiment. International Journal of Behavioral Nutrition and Physical Activity, 12(1), 1–9. https://doi.org/10.1186/s12966-015-0319-9</p> <p style="text-align: justify;">Shin, Y. H., Jung, S. E., Im, J., &amp; Severt, K. (2018). The theory of planned behavior and the norm activation model approach to consumer behavior regarding organic menus. International Journal of Hospitality Management, 69, 21–29. https://doi.org/10.1016/j.ijhm.2017.10.011</p> <p style="text-align: justify;">Sirieix, L., Lála, J., &amp; Kocmanová, K. (2017). Understanding the antecedents of consumers’ attitudes towards doggy bags in restaurants: Concern about food waste, culture, norms and emotions. Journal of Retailing and Consumer Services, 34, 153–158. https://doi.org/10.1016/j.jretconser.2016.10.004</p> <p style="text-align: justify;">Sobaih, A. E. E., &amp; Abdelaziz, A. S. (2022). The Impact of Nutrition Labelling on Customer Buying Intention and Behaviours in Fast Food Operations: Some Implications for Public Health. International Journal of Environmental Research and Public Health, 19(12), 7122.</p> <p style="text-align: justify;">Sogari, G., Velez-Argumedo, C., Gómez, M. I., &amp; Mora, C. (2018). College students and eating habits: A study using an ecological model for healthy behavior. Nutrients, 10(12), 1–16. https://doi.org/10.3390/nu10121823</p> <p style="text-align: justify;">Stran, K. A., Knol, L. L., Severt, K., &amp; Lawrence, J. C. (2016). College students' intentions to use calorie information on a restaurant menu: application of the theory of planned behavior. American Journal of Health Education, 47(4), 215-223.</p> <p style="text-align: justify;">Sultan, P., Tarafder, T., Pearson, D., &amp; Henryks, J. (2020). Intention-behaviour gap and perceived behavioural control-behaviour gap in theory of planned behaviour: moderating roles of communication, satisfaction and trust in organic food consumption. Food Quality and Preference, 81, 103838. https://doi.org/10.1016/j.foodqual.2019.103838</p> <p style="text-align: justify;">Ursachi, G., Horodnic, I.A. and Zait, A. (2015). How Reliable are Measurement Scales? External Factors with Indirect Influence on Reliability Estimators. Procedia Economics and Finance, 20(15), 679–686. https://doi.org/10.1016/s2212-5671(15)00123-9</p> <p><span style="font-size: 14pt;"><strong><img src="https://ejssh.uitm.edu.my/images/EJSSH_FULL_VERSION_VOL9.png" width="200" /></strong></span></p> <p><span style="font-size: 14pt;"><strong><span style="font-size: 10pt;">Download PDF :</span> <a href="https://ejssh.uitm.edu.my/images/Vol9Apr2025/115512.pdf" target="_blank" rel="noopener noreferrer"><img src="https://ejssh.uitm.edu.my/images/pdficon.png" width="50" /></a></strong></span></p> <p style="text-align: justify;"><span style="font-size: 14pt;"><strong>The menu revealed: Unpacking the influence of nutrition labelling on fast food choices</strong></span></p> <p style="text-align: justify;"><br /><strong>Nur Haziqah Anuar</strong><br />Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Cawangan Pulau Pinang, Kampus Permatang Pauh, 13500 Permatang Pauh, Pulau Pinang Malaysia</p> <p style="text-align: justify;"><strong>Norrina Din</strong><br />Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Cawangan Pulau Pinang, Kampus Permatang Pauh, 13500 Permatang Pauh, Pulau Pinang Malaysia</p> <p style="text-align: justify;"><strong>Arnieyanti Abdul Hadi</strong><br />Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Cawangan Pulau Pinang, Kampus Permatang Pauh, 13500 Permatang Pauh, Pulau Pinang Malaysia</p> <p style="text-align: justify;"><strong>Siti Rohimi Mohamed Apandi</strong><br />Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Cawangan Pulau Pinang, Kampus Permatang Pauh, 13500 Permatang Pauh, Pulau Pinang Malaysia</p> <p style="text-align: justify;"><strong>Muhammad 'Arif Aizat Bashir</strong><br />Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Cawangan Pulau Pinang, Kampus Permatang Pauh, 13500 Permatang Pauh, Pulau Pinang Malaysia</p> <p style="text-align: justify;"><strong>Abstract</strong><br />This study delves into the intriguing realm of fast-food consumer behavior, focusing on the pivotal role of nutrition labelling in shaping purchasing intentions. Through the Theory of Planned Behaviour lens, the research investigates how nutrition information influences consumer choices, with a specific focus on students at UiTM Pulau Pinang, Permatang Pauh. Aligned with Sustainable Development Goal 3 (SDG 3), which aims to ensure healthy lives and promote well-being for all at all ages, the study explores the potential of nutrition labelling to enhance consumer health consciousness. Employing a survey methodology, the study captures valuable insights into customer attitudes toward nutrition labelling and its impact on their fast-food consumption habits. Analysis using SPSS 28 software reveals significant positive correlations between the Theory of Planned Behaviour constructs, indicating a shift towards health consciousness among fast food consumers. Notably, the inclusion of nutrition information on menus emerges as a key driver influencing customers' future purchase intentions, encouraging them to opt for healthier meal choices. This research sheds light on the evolving landscape of fast-food consumption, highlighting the growing importance of nutrition labelling in catering to health-conscious consumer preferences. The findings offer practical implications for fast food establishments, emphasizing the potential benefits of incorporating nutrition labelling into their menus to attract and retain health-conscious consumers. While the study's scope is limited to a specific student population, it provides a springboard for future research to explore similar trends in broader consumer segments.</p> <p style="text-align: justify;"><strong>Keywords</strong>:Nutrition labelling, Sustainable Development Goals, Fast food Consumer and Behaviour</p> <p style="text-align: justify;"><strong>DOI</strong>: <a href="https://doi.org/10.24191/ejssh.v9i1.5726" target="_blank" rel="noopener noreferrer">10.24191/ejssh.v9i1.5726 </a></p> <p style="text-align: justify;"><strong>References:</strong></p> <p style="text-align: justify;">Ajzen, I. (1991). The theory of planned behavior. Organizational behavior and human decision processes, 50(2), 179-211.</p> <p style="text-align: justify;">Ajzen, I., Lohmann, S., Fishbein, M., &amp; Albarracin, D. (2018). The influence of attitudes on behavior. The Handbook of Attitudes: Volume 1: Basic Principles, May, 197–255. https://doi.org/https://doi.org/10.4324/9781315178103-5</p> <p style="text-align: justify;">Arya, B., Chaturvedi, S., &amp; Bhati, N. S. (2024). Extending the theory of planned behaviour to predict sustainable food consumption. Environment, Development and Sustainability, 1-24.</p> <p style="text-align: justify;">Auchincloss, A. H., Mallya, G. G., Leonberg, B. L., Ricchezza, A., Glanz, K., &amp; Schwarz, D. F. (2013). Customer responses to mandatory menu labeling at full-service restaurants. American Journal of Preventive Medicine, 45(6), 710–719.</p> <p style="text-align: justify;">Bosnjak, M., Ajzen, I., &amp; Schmidt, P. (2020). The theory of planned behavior: selected recent advances and applications. Europe’s Journal of Psychology, 16(3), 352. https://doi.org/10.5964/ejop.v16i3.3107</p> <p style="text-align: justify;">Burton, S., &amp; Creyer, E. H. (2004). What consumers don’t know can hurt them: consumer evaluations and disease risk perceptions of restaurant menu items. Journal of Consumer Affairs, 38(1), 121–145. https://doi.org/10.1111/j.1745-6606.2004.tb00468.x</p> <p style="text-align: justify;">Cao, D., Zheng, Y., &amp; Li, G. (2024). Understanding food pleasure in organic consumption: the moderating effects of trust within the theory of planned behavior. British Food Journal, 126(2), 898-919.</p> <p style="text-align: justify;">Chung, Dae Hee, Doo Bong Han, Rodolfo M. Nayga Jr, and Sang Hyeon Lee. "Does more information mean better choices? A study on calorie display and consumer behavior in restaurants." Food Quality and Preference 113 (2024): 105044.</p> <p style="text-align: justify;">Coşkun, A., &amp; Yetkin Özbük, R. M. (2020). What influences consumer food waste behavior in restaurants? An application of the extended theory of planned behavior. Waste Management, 117, 170–178. https://doi.org/10.1016/j.wasman.2020.08.011.</p> <p style="text-align: justify;">Dani, A., Anis, M., Saad, S., Shah, H., Aziz, J., Raza Jaffari, A., Waris, S., Ejaz, W., Fatima, M., &amp; Sherazi, S. K. (2012). The impact of brands on consumer purchase intentions. Asian Journal of Business Management, 4(2), 105–110.</p> <p style="text-align: justify;">Delvarani, S., Ghazaali, H., &amp; Othman, M. (2013). Factors affecting fast food consumers’ intention to use menu labeling in Klang Valley, Malaysia. International Food Research Journal, 20(4).</p> <p style="text-align: justify;">Fielding, K. S., Terry, D. J., Masser, B. M., Bordia, P., &amp; Hogg, M. A. (2005). Explaining landholders’ decisions about riparian zone management: The role of behavioural, normative, and control beliefs. Journal of Environmental Management, 77(1), 12–21. https://doi.org/10.1016/j.jenvman.2005.03.002</p> <p style="text-align: justify;">Gao, L., Wang, S., Li, J., &amp; Li, H. (2017). Application of the extended theory of planned behavior to understand individual’s energy saving behavior in workplaces. Resources, Conservation and Recycling, 127, 107–113. https://doi.org/10.1016/j.resconrec.2017.08.030</p> <p style="text-align: justify;">Giazitzi, K., &amp; Boskou, G. (2021). Preferences for nutrition information in foodservice outlets among Greek consumers. Journal of Foodservice Business Research, 24(5), 612–627. https://doi.org/10.1080/15378020.2021.1924535</p> <p style="text-align: justify;">Hashad, M., Yasser, A., &amp; Gihan, A. (2021). Customers’ desire towards menu labeling in quick-service restaurants. Journal of the Faculty of Tourism and Hotels-University of Sadat City, 5(1/1).</p> <p style="text-align: justify;">Karatzi, K., Poulia, K. A., Papakonstantinou, E., &amp; Zampelas, A. (2021). The Impact of Nutritional and Lifestyle Changes on Body Weight, Body Composition and Cardiometabolic Risk Factors in Children and Adolescents during the Pandemic of COVID-19: A Systematic Review. Children, 8(12), 1130.</p> <p style="text-align: justify;">Kim, E., Ham, S., Yang, I. S., &amp; Choi, J. G. (2013). The roles of attitude, subjective norm, and perceived behavioral control in the formation of consumers’ behavioral intentions to read menu labels in the restaurant industry. International Journal of Hospitality Management, 35, 203–213. https://doi.org/10.1016/j.ijhm.2013.06.008</p> <p style="text-align: justify;">Krejcie, R. V, &amp; Morgan, D. W. (1970). Determining sample size for research activities. Educational and Psychological Measurement, 30(3), 607–610. https://doi.org/https://doi.org/10.1177/001316447003000308</p> <p style="text-align: justify;">Kozup, J. C., Creyer, E. H., &amp; Burton, S. (2003). Making healthful food choices: the influence of health claims and nutrition information on consumers’ evaluations of packaged food products and restaurant menu items. Journal of Marketing, 67(2), 19–34. https://doi.org/10.1509/jmkg.67.2.19.18608</p> <p style="text-align: justify;">Lin, N., &amp; Roberts, K. R. (2020). Using the theory of planned behavior to predict food safety behavioral intention: A systematic review and meta-analysis. International Journal of Hospitality Management, 90, 102612. https://doi.org/10.1016/j.ijhm.2020.102612</p> <p style="text-align: justify;">Marathe, A., Liu, C., Kapcala, L. P., Hershkowitz, N., Men, A., Uppoor, R., Mehta, M., &amp; Wang, Y. (2019). Pharmacometric Bridging Approach for U.S. Food and Drug Administration Approval and Identification of Topiramate Dosing Regimen for Pediatric Patients 2-9 Years of Age with Epilepsy. Journal of Pharmaceutical Sciences, 108(4), 1598–1603. https://doi.org/10.1016/j.xphs.2018.11.027</p> <p style="text-align: justify;">McEachan, R., Conner, M., Taylor, N., &amp; Lawton, R. (2016). Prospective prediction of health-related behaviours with the theory of planned behaviour: A meta-analysis. Health Psychology Review, 10(4), 336-355.</p> <p style="text-align: justify;">Ministry of Health Malaysia (2016). National Plan of Action for Nutrition of Malaysia (2016-2025). National Coordinating Committee on Food and Nutrition, Ministry of Health Malaysia, Putrajaya.</p> <p style="text-align: justify;">Mohammed, R. A. E. (2024). Analysis of healthy lifestyle (diet, physical activity, and healthy behavior) in the employees of Dar Al Uloom University. SPORT TK-Revista EuroAmericana de Ciencias del Deporte, 13, 7-7.</p> <p style="text-align: justify;">Mhurchu, C. N., Eyles, H., Jiang, Y., &amp; Blakely, T. (2018). Do nutrition labels influence healthier food choices? Analysis of label viewing behaviour and subsequent food purchases in a labelling intervention trial. Appetite, 121, 360–365.</p> <p style="text-align: justify;">Pfledderer, C. D., Ranjit, N., Pérez, A., Malkani, R. I., Ferreira De Moraes, A. C., Hunt, E. T., ... &amp; Hoelscher, D. M. (2024). Using the Nutrition Facts Label to Make Food Choices Is Associated with Healthier Eating among 8th and 11th-Grade Students: An Analysis of Statewide Representative Data from the 2019–2020 Texas School Physical Activity and Nutrition Survey. Nutrients, 16(2), 311.</p> <p style="text-align: justify;">Pudasaini, A., Thapa, S., &amp; Khadka, S. (2024). Risk Factors and Complications Among Overweight Adolescents (14-18 Years). International Journal of Future Medical Research, 5(6), 10889. https://doi.org/10.36948/ijfmr.2023.v05i06.10889</p> <p style="text-align: justify;">Salhadi, N. A., Ab Hamid, M. R., Osman, N. S., &amp; Md Nor, N. (2018). Practice and Challenges towards Healthy Cafeteria in Selangor, Malaysia. Asian Journal of Quality of Life, 3(12), 127. https://doi.org/10.21834/ajqol.v3i12.149</p> <p style="text-align: justify;">Scarborough, P., Matthews, A., Eyles, H., Kaur, A., Hodgkins, C., Raats, M. M., &amp; Rayner, M. (2015). Reds are more important than greens: How UK supermarket shoppers use the different information on a traffic light nutrition label in a choice experiment. International Journal of Behavioral Nutrition and Physical Activity, 12(1), 1–9. https://doi.org/10.1186/s12966-015-0319-9</p> <p style="text-align: justify;">Shin, Y. H., Jung, S. E., Im, J., &amp; Severt, K. (2018). The theory of planned behavior and the norm activation model approach to consumer behavior regarding organic menus. International Journal of Hospitality Management, 69, 21–29. https://doi.org/10.1016/j.ijhm.2017.10.011</p> <p style="text-align: justify;">Sirieix, L., Lála, J., &amp; Kocmanová, K. (2017). Understanding the antecedents of consumers’ attitudes towards doggy bags in restaurants: Concern about food waste, culture, norms and emotions. Journal of Retailing and Consumer Services, 34, 153–158. https://doi.org/10.1016/j.jretconser.2016.10.004</p> <p style="text-align: justify;">Sobaih, A. E. E., &amp; Abdelaziz, A. S. (2022). The Impact of Nutrition Labelling on Customer Buying Intention and Behaviours in Fast Food Operations: Some Implications for Public Health. International Journal of Environmental Research and Public Health, 19(12), 7122.</p> <p style="text-align: justify;">Sogari, G., Velez-Argumedo, C., Gómez, M. I., &amp; Mora, C. (2018). College students and eating habits: A study using an ecological model for healthy behavior. Nutrients, 10(12), 1–16. https://doi.org/10.3390/nu10121823</p> <p style="text-align: justify;">Stran, K. A., Knol, L. L., Severt, K., &amp; Lawrence, J. C. (2016). College students' intentions to use calorie information on a restaurant menu: application of the theory of planned behavior. American Journal of Health Education, 47(4), 215-223.</p> <p style="text-align: justify;">Sultan, P., Tarafder, T., Pearson, D., &amp; Henryks, J. (2020). Intention-behaviour gap and perceived behavioural control-behaviour gap in theory of planned behaviour: moderating roles of communication, satisfaction and trust in organic food consumption. Food Quality and Preference, 81, 103838. https://doi.org/10.1016/j.foodqual.2019.103838</p> <p style="text-align: justify;">Ursachi, G., Horodnic, I.A. and Zait, A. (2015). How Reliable are Measurement Scales? External Factors with Indirect Influence on Reliability Estimators. Procedia Economics and Finance, 20(15), 679–686. https://doi.org/10.1016/s2212-5671(15)00123-9</p> Paper 6 : The influence of brand slogan-sponsored event congruity on brand trust: The mediating role of attitude towards sponsorship 2025-05-05T08:39:10+00:00 2025-05-05T08:39:10+00:00 https://ejssh.uitm.edu.my/index.php/online-issues/vol9/36-paper6vol9 Administrator <p><img src="https://ejssh.uitm.edu.my/images/EJSSH_FULL_VERSION_VOL9.png" width="200" /></p> <p><span style="font-size: 10pt;"><strong>Download PDF :</strong></span><strong> <a href="https://ejssh.uitm.edu.my/images/Vol9Apr2025/115507.pdf" target="_blank" rel="noopener noreferrer"><img src="https://ejssh.uitm.edu.my/images/pdficon.png" width="50" /></a></strong></p> <p><span style="font-size: 14pt;"><strong>The influence of brand slogan-sponsored event congruity on brand trust: The mediating role of attitude towards sponsorship</strong></span></p> <p><br /><strong>Noraziah Mohd Amin</strong><br />Academy of Language Studies, Universiti Teknologi MARA,, Cawangan Pulau Pinang, 13500 Permatang Pauh, Pulau Pinang, Malaysia</p> <p><strong>Nursafwah Tugiman</strong><br />School of Multimedia Technology and Communication, College of Arts and Sciences, Universiti Utara Malaysia, 06100 Sintok, Kedah, Malaysia</p> <p><strong>Mohamad Noor Salehhuddin Sharipudin</strong><br />Faculty of Modern Languages and communication, Universiti Putra Malaysia, 43400 UPM Serdang, Selangor Darul Ehsan, Malaysia</p> <p><strong>Abstract</strong><br />Despite the prevalent practice of sponsorship globally, there is currently little academic research on the relationship between brand slogans and sponsored events, and how this association impacts consumers’ brand trust indirectly through their attitude towards sponsorship. The present research investigates this issue by employing the theory of congruity in an experimental study involving 330 consumer participants. This study aims to achieve the following objectives: 1) To investigate if brand slogan-sponsored event perceived congruity (BSSEC) impacts consumers’ attitude towards sponsorship (ATS); 2) To examine if BSSEC influences consumers’ brand trust (BT); and 3) To explore to what extent consumers’ ATS mediates BT. To obtain the answers, a one-way ANOVA was performed, and the results demonstrated that the higher the consumers’ BSSEC, the more positive their ATS. Besides, the data was also analysed using Hayes’s PROCESS Macro Model 4 and it was discovered that the total effect model for BT was statistically significant, with an F-value of 122.2529 and a p-value of .000, accounting for 27.15% of the variation in BT. The significant overall impact of BSSEC on BT, considering both direct and indirect paths, indicates that the effect of BSSEC on BT is partially mediated by consumers’ ATS. The data apparently highlights the significance of aligning brand messages with sponsored events to improve perceived congruence and, therefore, produce more favourable sentiments from consumers, ultimately impacting brand trust. Thus, marketers should select a brand slogan that reflects the brand’s core values and resonates with the target audience while ensuring the sponsored event aligns with the slogan’s message, theme, and emotional appeal to create a seamless and authentic brand-event connection.</p> <p><strong>Keywords</strong>:Brand slogan-sponsored event congruity, attitude towards sponsorship, brand trust</p> <p><strong>DOI</strong>: h<a href="https://doi.org/10.24191/ejssh.v9i1.5691" target="_blank" rel="noopener noreferrer">10.24191/ejssh.v9i1.5691 </a></p> <p><strong>References:</strong></p> <p>Aaker, D. A., &amp; Moorman, C. (2023). Strategic market management (strategic market managment) (12th ed). New Jersey, USA: John Wiley &amp; Sons, Inc.</p> <p>Aguiló-Lemoine, À. E., Rejón-Guardia, F., &amp; García-Sastre, M. A. (2020). Congruence effects on the effectiveness of sponsorship of sport event websites: An experimental approach. Sustainability, 12(19), 8173.</p> <p>Aissa, S. A. 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South African Journal of Business Management, 39(2), 1–8. doi:10.4102/sajbm.v39i2.556</p> <p>Brasel, S. A., &amp; Gips, J. (2011). Red Bull “Gives You Wings” for better or worse: A double-edged impact of brand exposure on consumer performance. Journal of Consumer Psychology, 21(1), 57–64. doi:10.1016/j.jcps.2010.09.008</p> <p>Carrillat, F. A., Solomon, P. J., &amp; d’Astous, A. (2015). Brand stereotyping and image transfer in concurrent sponsorships. Journal of Advertising, 44(4), 300–314. doi:10.1080/00913367.2015.1083916</p> <p>Chaudhuri, A., &amp; Holbrook, M. B. (2001). The chain of effects from brand trust and brand affect to brand performance: The role of brand loyalty. Journal of Marketing, 65(2), 81–93. https://doi.org/10.1509/jmkg.65.2.81.18255</p> <p>Conway, D. (2022). Whose lifestyle matters at Johannesburg Pride? The lifestylisation of LGBTQ+ identities and the gentrification of activism. Sociology, 56(1), 148-165.</p> <p>Coppetti, C., Wentzel, D., Tomczak, T., &amp; Henkel, S. (2009). Improving incongruent sponsorships through articulation of the sponsorship and audience participation. Journal of Marketing Communications, 1, 18. https://doi.org/10.1080/13527260802012788</p> <p>Cornwell, T. B., D. P. Roy, &amp; E. A. Steinard. (2001). Exploring managers’ perceptions of the impact of sponsorship on brand equity. Journal of Advertising, 30, 2 (2001): 41–51.</p> <p>Crano, W. D., Brewer, M. B., &amp; Lac, A. (2023). Principles and methods of social research (4th ed). New York, US: Routledge.</p> <p>Doyle, C. (2014). The real thing? the language of advertising slogans. http://blog.oxforddictionaries.com/2011/10/language-of-advertising-slogans/</p> <p>Fleck, N. D., &amp; Quester, P. (2007). Birds of a feather flock together…definition, role and measure of congruence: An application to sponsorship. Psychology &amp; Marketing, 24(11), 975–1000. https://doi.org/10.1002/mar.20192</p> <p>Geuens, M., &amp; De Pelsmacker, P. (2017). Planning and conducting experimental advertising research and questionnaire design. Journal of Advertising, 46(1), 83-100.</p> <p>Govers, R. (2013). Why place branding is not about logos and slogans. Place Branding and Public Diplomacy, 9(2), 71–75. doi:10.1057/pb.2013.11</p> <p>Hendriks, H., Wilmsen, D., van Dalen, W., &amp; Gebhardt, W. A. (2020). Picture me drinking: Alcohol-related posts by Instagram influencers popular among adolescents and young adults. Frontiers in Psychology, 1 January 2020, Volume 10, Article 2991.</p> <p>Huang, G. (2020). Does warm glow promote physical activity? Examining the relative effectiveness of self-benefiting versus other-benefiting incentives in motivating fitness app use by corporate sponsorship programs. Health Communication, 1–12. doi:10.1080/10410236.2020.1794548</p> <p>Jagre, E., Watson, J. J., &amp; Watson, J. G. (2001). Sponsorship and congruity theory: A theoretical framework for explaining consumer attitude and recall of event sponsorship. Advances in Consumer Research, 28, 439–445.</p> <p>Johan, M. R. M., Syed, M., Azalanshah, M., &amp; Mohd Adnan, H. (2022). Building brand identity through social media platform during Covid-19 pandemic. Jurnal Intelek, 17(1), 151-163.</p> <p>Khuong, M. N, &amp; Chau, N. T. K. (2017). Factors of Event Sponsorship Affecting Customer’s Brand Trust and Word of Mouth-A Case of Toyota, Vietnam. Journal of Economics, Business and Management, 5(2), 88-94.</p> <p>Kim, Y., &amp; Choi, S. M. (2022). When bad becomes good: The role of congruence and product type in the CSR initiatives of stigmatized industries. Sustainability, 14(13), 8164.</p> <p>Kohli, C., Leuthesser, L., &amp; Suri, R. (2007). Got slogan? Guidelines for creating effective slogans. Business Horizons, 50, 415–422. https://doi.org/10.1016/j.bushor.2007.05.002<br />Lamichhane, Y. R. (2021). Rhetorical culture and brand slogan: An analysis of the slogans of all commercial banks from Nepal. Journal of Nepalese Business Studies, 14(1), 40-53.</p> <p>Lee, L. W., Hannah, D., &amp; McCarthy, I. P. (2020). Do your employees think your slogan is “fake news?” A framework for understanding the impact of fake company slogans on employees. Journal of Product &amp; Brand Management, 29(2), 199-208.</p> <p>Lehto, X. Y., Lee, G., &amp; Ismail, J. (2014). Measuring congruence of affective images of destinations and their slogans. International Journal of Tourism Research, 16(3), 250–260. doi:10.1002/jtr.1923</p> <p>Liu, G., &amp; Jiang, M. (2017). Impact mechanism study between sport sponsorship fit degree and brand trust. In Proceedings of the Tenth International Conference on Management Science and Engineering Management (pp. 1413-1426). Springer Singapore.</p> <p>Mason, R. B., &amp; Cochetel, F. (2006). Residual Brand Awareness Following the Termination of a Long‐term Event Sponsorship and the Appointment of a New Sponsor. Journal of Marketing Communications, 12(2), 125–144. doi:10.1080/13527260600630450</p> <p>Mazodier, M., &amp; Quester, P. (2014). The role of sponsorship fit for changing brand affect: A latent growth modeling approach. International Journal of Research in Marketing, 31. https://doi.org/10.1016/j.ijresmar.2013.08.004</p> <p>McDonnell, I., &amp; Moir, M. (2014). Event Sponsorship (1st ed). New York, USA: Routledge.</p> <p>Moharana, T. R., Roy Bhattacharjee, D., Pradhan, D., &amp; Kuanr, A. (2023). What drives sponsorship effectiveness? An examination of the roles of brand community identification, brand authenticity, and sponsor–club congruence. Psychology &amp; Marketing, 40(6), 1211-1236.</p> <p>Mulcahy, K. V. (2003). Entrepreneurship or Cultural Darwinism? Privatization and American Cultural Patronage. The Journal of Arts Management, Law, and Society, 33(3), 165–184. doi:10.1080/10632920309597344</p> <p>Musté, P., Stuart, K., &amp; Trelis, A. (2015). Linguistic Choice in a Corpus of Brand Slogans: Repetition or Variation. Procedia- Social and Behavioral Sciences, 198, 350–358. https://doi.org/10.1016/j.sbspro.2015.07.454</p> <p>Olson, E. L. (2010). Does Sponsorship Work in the Same Way in Different Sponsorship Contexts? European Journal of Marketing, 44, 1–2 (2010): 180–199.</p> <p>Olson, E. L., &amp; Thjømøe, H. M. (2011). Explaining and articulating the fit construct in sponsorship. Journal of Advertising, 40(1), 57-70.</p> <p>Pan, P. L., &amp; Phua, J. (2021). Connecting sponsor brands through sports competitions: an identity approach to brand trust and brand loyalty. Sport, Business and Management: An International Journal, 11(2), 164-184.</p> <p>Parvizi, G. R., Shafipour, M., &amp; Mashayekh, J. (2016). An examination of the errors committed by Iranian MA students in their translation of advertisement slogans based on Keshavarz’s taxonomy of errors. Cross-Cultural Communication, 12(12), 1-13.</p> <p>Pfeuffer, A., &amp; Huh, J. (2020). Effects of different sponsorship disclosure message types on consumers’ trust and attitudes. International Journal of Advertising, 40(1), 49-80.</p> <p>Purves, R. I., Critchlow, N., Morgan, A., Stead, M., &amp; Dobbie, F. (2020). Examining the frequency and nature of gambling marketing in televised broadcasts of professional sporting events in the United Kingdom. Public Health, 184, 71-78.</p> <p>Qu, Y., Cao, L., &amp; Xu, F. (2021). Design of an attention-grabbing destination slogan using the attenuation model. Journal of Destination Marketing &amp; Management, 19, 100415.</p> <p>Quintal, V., Liu, M. T., Unsal, F., &amp; Phau, I. (2020). The persuasion process of sponsorship and nonsponsorship activation and the dual mediation model. Event Management, 24(2-3), 235-252.</p> <p>Rahman, D. M. S. (2021). Unruly puppets: Producing the urban poor in a Bangladeshi television idol competition. International Journal of Asia-Pacific Studies, 17(2).</p> <p>Rosengren, S., &amp; Dahlén, M. (2006). Brand–Slogan Matching in a Cluttered Environment. Journal of Marketing Communications, 12(4), 263–279. https://doi.org/10.1080/13527260600714700</p> <p>Roy, D. P., &amp; Graeff, T. R. (2003). Influences on consumer responses to Winter Olympics sponsorship. International Journal of Sports Marketing and Sponsorship, 4(4), 67-87.</p> <p>Shin, H., Lee, H., &amp; Perdue, R. R. (2018). The congruity effects of commercial brand sponsorship in a regional event. Tourism Management, 67, 168–179. https://doi.org/10.1016/j.tourman.2018.01.016</p> <p>Speed, R., &amp; Thompson, P. (2000). Determinants of sports sponsorship response. Journal of the Academy of Marketing Science, 28. https://doi.org/10.1177/0092070300282004</p> <p>Tosun, P. (2020). Brand trust for digital-only bank brands: consumer insights from an emerging market. In ATLAS 7th International Conference on Social Sciences. ATLAS.</p> <p>Trendel, O., &amp; Warlop, L. (2007). Positive implicit memory effects for event incongruent sponsorship. Advances in Consumer Research, 34, 102. https://doi.org/43008804</p> <p>Wakefield, L., Wakefield, K., &amp; Keller, K. L. (2020). Understanding sponsorship: A consumer-centric model of sponsorship effects. Journal of Advertising, 49:3, 320-343, DOI: 10.1080/00913367.2020.1751011</p> <p>Weeks, C. S., Cornwell, T. B., &amp; Drennan, J. C. (2008). Leveraging sponsorships on the Internet: Activation, congruence, and articulation. Psychology &amp; Marketing, 25(7), 637–654. https://doi.org/10.1002/mar.20229</p> <p>Xu, Z., Cao, Y., &amp; Matsuoka, H. (2024). The effects of different billboard advertisement language on TV sports audiences’ recognition, recall and search intention of the sponsor signage. Asia Pacific Journal of Marketing and Logistics, Vol. ahead-of-print No. ahead-of-print.</p> <p>Yuan, S., Huo, C., &amp; Malik, T. (2019). The negative spillover effect in sports sponsorship: An experiment examining the impact of team performance on sponsor’s brand trust. International Journal of Sports Marketing and Sponsorship, 20(3), 477–494. https://doi.org/10.1108/IJSMS-01-2018-0003</p> <p><img src="https://ejssh.uitm.edu.my/images/EJSSH_FULL_VERSION_VOL9.png" width="200" /></p> <p><span style="font-size: 10pt;"><strong>Download PDF :</strong></span><strong> <a href="https://ejssh.uitm.edu.my/images/Vol9Apr2025/115507.pdf" target="_blank" rel="noopener noreferrer"><img src="https://ejssh.uitm.edu.my/images/pdficon.png" width="50" /></a></strong></p> <p><span style="font-size: 14pt;"><strong>The influence of brand slogan-sponsored event congruity on brand trust: The mediating role of attitude towards sponsorship</strong></span></p> <p><br /><strong>Noraziah Mohd Amin</strong><br />Academy of Language Studies, Universiti Teknologi MARA,, Cawangan Pulau Pinang, 13500 Permatang Pauh, Pulau Pinang, Malaysia</p> <p><strong>Nursafwah Tugiman</strong><br />School of Multimedia Technology and Communication, College of Arts and Sciences, Universiti Utara Malaysia, 06100 Sintok, Kedah, Malaysia</p> <p><strong>Mohamad Noor Salehhuddin Sharipudin</strong><br />Faculty of Modern Languages and communication, Universiti Putra Malaysia, 43400 UPM Serdang, Selangor Darul Ehsan, Malaysia</p> <p><strong>Abstract</strong><br />Despite the prevalent practice of sponsorship globally, there is currently little academic research on the relationship between brand slogans and sponsored events, and how this association impacts consumers’ brand trust indirectly through their attitude towards sponsorship. The present research investigates this issue by employing the theory of congruity in an experimental study involving 330 consumer participants. This study aims to achieve the following objectives: 1) To investigate if brand slogan-sponsored event perceived congruity (BSSEC) impacts consumers’ attitude towards sponsorship (ATS); 2) To examine if BSSEC influences consumers’ brand trust (BT); and 3) To explore to what extent consumers’ ATS mediates BT. To obtain the answers, a one-way ANOVA was performed, and the results demonstrated that the higher the consumers’ BSSEC, the more positive their ATS. Besides, the data was also analysed using Hayes’s PROCESS Macro Model 4 and it was discovered that the total effect model for BT was statistically significant, with an F-value of 122.2529 and a p-value of .000, accounting for 27.15% of the variation in BT. The significant overall impact of BSSEC on BT, considering both direct and indirect paths, indicates that the effect of BSSEC on BT is partially mediated by consumers’ ATS. The data apparently highlights the significance of aligning brand messages with sponsored events to improve perceived congruence and, therefore, produce more favourable sentiments from consumers, ultimately impacting brand trust. Thus, marketers should select a brand slogan that reflects the brand’s core values and resonates with the target audience while ensuring the sponsored event aligns with the slogan’s message, theme, and emotional appeal to create a seamless and authentic brand-event connection.</p> <p><strong>Keywords</strong>:Brand slogan-sponsored event congruity, attitude towards sponsorship, brand trust</p> <p><strong>DOI</strong>: h<a href="https://doi.org/10.24191/ejssh.v9i1.5691" target="_blank" rel="noopener noreferrer">10.24191/ejssh.v9i1.5691 </a></p> <p><strong>References:</strong></p> <p>Aaker, D. A., &amp; Moorman, C. (2023). Strategic market management (strategic market managment) (12th ed). New Jersey, USA: John Wiley &amp; Sons, Inc.</p> <p>Aguiló-Lemoine, À. E., Rejón-Guardia, F., &amp; García-Sastre, M. A. (2020). Congruence effects on the effectiveness of sponsorship of sport event websites: An experimental approach. Sustainability, 12(19), 8173.</p> <p>Aissa, S. A. H., &amp; Matar, A. (2016). The impact of sport sponsorship on brand value: Evidence from Algeria. Business and Economic Research, 6(1), 363. https://doi.org/10.5296/ber.v6i1.9453</p> <p>Andrade, C. (2021). The inconvenient truth about convenience and purposive samples. Indian Journal of Psychological Medicine, 43(1), 86-88.</p> <p>Barve, Y. D. (2023). Assessing the Impacts of Digital Marketing and Sponsorship on the Football Industry as a Business and Their Implications on Fan Engagement (Doctoral dissertation, Dublin, National College of Ireland).</p> <p>Becker-Olsen, K. L., &amp; Hill, R. P. (2006). The impact of sponsor fit on brand equity: The case of nonprofit service providers. Journal of Service Research, 9(1), 73–83. https://doi.org/10.1177/1094670506289532</p> <p>Boshoff, C., &amp; Gerber, C. (2008). Sponsorship recall and recognition: The case of the 2007 Cricket World Cup. South African Journal of Business Management, 39(2), 1–8. doi:10.4102/sajbm.v39i2.556</p> <p>Brasel, S. A., &amp; Gips, J. (2011). Red Bull “Gives You Wings” for better or worse: A double-edged impact of brand exposure on consumer performance. Journal of Consumer Psychology, 21(1), 57–64. doi:10.1016/j.jcps.2010.09.008</p> <p>Carrillat, F. A., Solomon, P. J., &amp; d’Astous, A. (2015). Brand stereotyping and image transfer in concurrent sponsorships. Journal of Advertising, 44(4), 300–314. doi:10.1080/00913367.2015.1083916</p> <p>Chaudhuri, A., &amp; Holbrook, M. B. (2001). The chain of effects from brand trust and brand affect to brand performance: The role of brand loyalty. Journal of Marketing, 65(2), 81–93. https://doi.org/10.1509/jmkg.65.2.81.18255</p> <p>Conway, D. (2022). Whose lifestyle matters at Johannesburg Pride? The lifestylisation of LGBTQ+ identities and the gentrification of activism. Sociology, 56(1), 148-165.</p> <p>Coppetti, C., Wentzel, D., Tomczak, T., &amp; Henkel, S. (2009). Improving incongruent sponsorships through articulation of the sponsorship and audience participation. Journal of Marketing Communications, 1, 18. https://doi.org/10.1080/13527260802012788</p> <p>Cornwell, T. B., D. P. Roy, &amp; E. A. Steinard. (2001). Exploring managers’ perceptions of the impact of sponsorship on brand equity. Journal of Advertising, 30, 2 (2001): 41–51.</p> <p>Crano, W. D., Brewer, M. B., &amp; Lac, A. (2023). Principles and methods of social research (4th ed). New York, US: Routledge.</p> <p>Doyle, C. (2014). The real thing? the language of advertising slogans. http://blog.oxforddictionaries.com/2011/10/language-of-advertising-slogans/</p> <p>Fleck, N. D., &amp; Quester, P. (2007). Birds of a feather flock together…definition, role and measure of congruence: An application to sponsorship. Psychology &amp; Marketing, 24(11), 975–1000. https://doi.org/10.1002/mar.20192</p> <p>Geuens, M., &amp; De Pelsmacker, P. (2017). Planning and conducting experimental advertising research and questionnaire design. Journal of Advertising, 46(1), 83-100.</p> <p>Govers, R. (2013). Why place branding is not about logos and slogans. Place Branding and Public Diplomacy, 9(2), 71–75. doi:10.1057/pb.2013.11</p> <p>Hendriks, H., Wilmsen, D., van Dalen, W., &amp; Gebhardt, W. A. (2020). Picture me drinking: Alcohol-related posts by Instagram influencers popular among adolescents and young adults. Frontiers in Psychology, 1 January 2020, Volume 10, Article 2991.</p> <p>Huang, G. (2020). Does warm glow promote physical activity? Examining the relative effectiveness of self-benefiting versus other-benefiting incentives in motivating fitness app use by corporate sponsorship programs. Health Communication, 1–12. doi:10.1080/10410236.2020.1794548</p> <p>Jagre, E., Watson, J. J., &amp; Watson, J. G. (2001). Sponsorship and congruity theory: A theoretical framework for explaining consumer attitude and recall of event sponsorship. Advances in Consumer Research, 28, 439–445.</p> <p>Johan, M. R. M., Syed, M., Azalanshah, M., &amp; Mohd Adnan, H. (2022). Building brand identity through social media platform during Covid-19 pandemic. Jurnal Intelek, 17(1), 151-163.</p> <p>Khuong, M. N, &amp; Chau, N. T. K. (2017). Factors of Event Sponsorship Affecting Customer’s Brand Trust and Word of Mouth-A Case of Toyota, Vietnam. Journal of Economics, Business and Management, 5(2), 88-94.</p> <p>Kim, Y., &amp; Choi, S. M. (2022). When bad becomes good: The role of congruence and product type in the CSR initiatives of stigmatized industries. Sustainability, 14(13), 8164.</p> <p>Kohli, C., Leuthesser, L., &amp; Suri, R. (2007). Got slogan? Guidelines for creating effective slogans. Business Horizons, 50, 415–422. https://doi.org/10.1016/j.bushor.2007.05.002<br />Lamichhane, Y. R. (2021). Rhetorical culture and brand slogan: An analysis of the slogans of all commercial banks from Nepal. Journal of Nepalese Business Studies, 14(1), 40-53.</p> <p>Lee, L. W., Hannah, D., &amp; McCarthy, I. P. (2020). Do your employees think your slogan is “fake news?” A framework for understanding the impact of fake company slogans on employees. Journal of Product &amp; Brand Management, 29(2), 199-208.</p> <p>Lehto, X. Y., Lee, G., &amp; Ismail, J. (2014). Measuring congruence of affective images of destinations and their slogans. International Journal of Tourism Research, 16(3), 250–260. doi:10.1002/jtr.1923</p> <p>Liu, G., &amp; Jiang, M. (2017). Impact mechanism study between sport sponsorship fit degree and brand trust. In Proceedings of the Tenth International Conference on Management Science and Engineering Management (pp. 1413-1426). Springer Singapore.</p> <p>Mason, R. B., &amp; Cochetel, F. (2006). Residual Brand Awareness Following the Termination of a Long‐term Event Sponsorship and the Appointment of a New Sponsor. Journal of Marketing Communications, 12(2), 125–144. doi:10.1080/13527260600630450</p> <p>Mazodier, M., &amp; Quester, P. (2014). The role of sponsorship fit for changing brand affect: A latent growth modeling approach. International Journal of Research in Marketing, 31. https://doi.org/10.1016/j.ijresmar.2013.08.004</p> <p>McDonnell, I., &amp; Moir, M. (2014). Event Sponsorship (1st ed). New York, USA: Routledge.</p> <p>Moharana, T. R., Roy Bhattacharjee, D., Pradhan, D., &amp; Kuanr, A. (2023). What drives sponsorship effectiveness? An examination of the roles of brand community identification, brand authenticity, and sponsor–club congruence. Psychology &amp; Marketing, 40(6), 1211-1236.</p> <p>Mulcahy, K. V. (2003). Entrepreneurship or Cultural Darwinism? Privatization and American Cultural Patronage. The Journal of Arts Management, Law, and Society, 33(3), 165–184. doi:10.1080/10632920309597344</p> <p>Musté, P., Stuart, K., &amp; Trelis, A. (2015). Linguistic Choice in a Corpus of Brand Slogans: Repetition or Variation. Procedia- Social and Behavioral Sciences, 198, 350–358. https://doi.org/10.1016/j.sbspro.2015.07.454</p> <p>Olson, E. L. (2010). Does Sponsorship Work in the Same Way in Different Sponsorship Contexts? European Journal of Marketing, 44, 1–2 (2010): 180–199.</p> <p>Olson, E. L., &amp; Thjømøe, H. M. (2011). Explaining and articulating the fit construct in sponsorship. Journal of Advertising, 40(1), 57-70.</p> <p>Pan, P. L., &amp; Phua, J. (2021). Connecting sponsor brands through sports competitions: an identity approach to brand trust and brand loyalty. Sport, Business and Management: An International Journal, 11(2), 164-184.</p> <p>Parvizi, G. R., Shafipour, M., &amp; Mashayekh, J. (2016). An examination of the errors committed by Iranian MA students in their translation of advertisement slogans based on Keshavarz’s taxonomy of errors. Cross-Cultural Communication, 12(12), 1-13.</p> <p>Pfeuffer, A., &amp; Huh, J. (2020). Effects of different sponsorship disclosure message types on consumers’ trust and attitudes. International Journal of Advertising, 40(1), 49-80.</p> <p>Purves, R. I., Critchlow, N., Morgan, A., Stead, M., &amp; Dobbie, F. (2020). Examining the frequency and nature of gambling marketing in televised broadcasts of professional sporting events in the United Kingdom. Public Health, 184, 71-78.</p> <p>Qu, Y., Cao, L., &amp; Xu, F. (2021). Design of an attention-grabbing destination slogan using the attenuation model. Journal of Destination Marketing &amp; Management, 19, 100415.</p> <p>Quintal, V., Liu, M. T., Unsal, F., &amp; Phau, I. (2020). The persuasion process of sponsorship and nonsponsorship activation and the dual mediation model. Event Management, 24(2-3), 235-252.</p> <p>Rahman, D. M. S. (2021). Unruly puppets: Producing the urban poor in a Bangladeshi television idol competition. International Journal of Asia-Pacific Studies, 17(2).</p> <p>Rosengren, S., &amp; Dahlén, M. (2006). Brand–Slogan Matching in a Cluttered Environment. Journal of Marketing Communications, 12(4), 263–279. https://doi.org/10.1080/13527260600714700</p> <p>Roy, D. P., &amp; Graeff, T. R. (2003). Influences on consumer responses to Winter Olympics sponsorship. International Journal of Sports Marketing and Sponsorship, 4(4), 67-87.</p> <p>Shin, H., Lee, H., &amp; Perdue, R. R. (2018). The congruity effects of commercial brand sponsorship in a regional event. Tourism Management, 67, 168–179. https://doi.org/10.1016/j.tourman.2018.01.016</p> <p>Speed, R., &amp; Thompson, P. (2000). Determinants of sports sponsorship response. Journal of the Academy of Marketing Science, 28. https://doi.org/10.1177/0092070300282004</p> <p>Tosun, P. (2020). Brand trust for digital-only bank brands: consumer insights from an emerging market. In ATLAS 7th International Conference on Social Sciences. ATLAS.</p> <p>Trendel, O., &amp; Warlop, L. (2007). Positive implicit memory effects for event incongruent sponsorship. Advances in Consumer Research, 34, 102. https://doi.org/43008804</p> <p>Wakefield, L., Wakefield, K., &amp; Keller, K. L. (2020). Understanding sponsorship: A consumer-centric model of sponsorship effects. Journal of Advertising, 49:3, 320-343, DOI: 10.1080/00913367.2020.1751011</p> <p>Weeks, C. S., Cornwell, T. B., &amp; Drennan, J. C. (2008). Leveraging sponsorships on the Internet: Activation, congruence, and articulation. Psychology &amp; Marketing, 25(7), 637–654. https://doi.org/10.1002/mar.20229</p> <p>Xu, Z., Cao, Y., &amp; Matsuoka, H. (2024). The effects of different billboard advertisement language on TV sports audiences’ recognition, recall and search intention of the sponsor signage. Asia Pacific Journal of Marketing and Logistics, Vol. ahead-of-print No. ahead-of-print.</p> <p>Yuan, S., Huo, C., &amp; Malik, T. (2019). The negative spillover effect in sports sponsorship: An experiment examining the impact of team performance on sponsor’s brand trust. International Journal of Sports Marketing and Sponsorship, 20(3), 477–494. https://doi.org/10.1108/IJSMS-01-2018-0003</p> Paper 7 : Digital influences on online shopping among Gen Z in Kedah: The role of social media interaction, online reviews, and price sensitivity 2025-05-05T08:40:52+00:00 2025-05-05T08:40:52+00:00 https://ejssh.uitm.edu.my/index.php/online-issues/vol9/37-paper7vol9 Administrator <p><img src="https://ejssh.uitm.edu.my/images/EJSSH_FULL_VERSION_VOL9.png" width="200" /></p> <p><span style="font-size: 10pt;"><strong>Download PDF :</strong></span><strong> <a href="https://ejssh.uitm.edu.my/images/Vol9Apr2025/115509.pdf" target="_blank" rel="noopener noreferrer"><img src="https://ejssh.uitm.edu.my/images/pdficon.png" width="50" /></a></strong></p> <p><span style="font-size: 14pt;"><strong>Digital influences on online shopping among Gen Z in Kedah: The role of social media interaction, online reviews, and price sensitivity</strong></span></p> <p><strong>Nuraini Abdullah</strong><br />Faculty of Business &amp; Communication, University Malaysia Perlis (UniMAP), Kangar, Perlis, Malaysia</p> <p><strong>Nuradibah Mokhtar</strong><br />Faculty of Economics and Business, Universiti Malaysia Sarawak (UNIMAS), Kota Samarahan, Sarawak</p> <p><strong>Tisya Farida Abdul Halim</strong><br />Faculty of Business &amp; Communication, University Malaysia Perlis (UniMAP), Kangar, Perlis, Malaysia</p> <p><strong>Siti Aina Safikah Shamsol</strong><br />Faculty of Business &amp; Communication, University Malaysia Perlis (UniMAP), Kangar, Perlis, Malaysia</p> <p><strong>Abstract</strong><br />Online shopping has reshaped consumer behaviour, especially among Gen Z, who are heavily influenced by social media interaction, online reviews and price considerations in their purchasing decisions. This study aims to investigate how social media interaction, online reviews, and price considerations impact the purchasing decisions of Gen Z consumers in Kedah, Malaysia. Using a quantitative survey approach, data was collected from 384 Gen Z respondents in Kedah, focusing on their social media usage patterns, reliance on online reviews and responses to pricing considerations. The results revealed a significant positive correlation between active social media engagement, positive perception of online reviews, and price consideration among Gen Z consumers in Kedah. In contrast, regression analysis revealed social media as the strongest predictor in influencing this demographic’s online shopping behaviour. The study provides insight on how digital platforms would affect consumer behaviour, especially among Gen Z. It highlights the need for businesses to understand and align their marketing strategies with the unique preferences of this Gen Z. This approach will enhance customer engagement at the exact times and help companies to stay relevant and competitive in the ever-evolving online marketplace. However, the study has a geographical limitation and only relies on self-reported data, which may give a biased response. Future research should expand to include diverse regions, adding additional variables for deeper insights. The findings underscore digital platforms' role in shaping Gen Z consumer behaviour. They also highlight opportunities for businesses to fine-tune marketing strategies that suit this tech-savvy demographic, increasing their competitiveness in the online marketplace.</p> <p><strong>Keywords</strong>:Customer Satisfaction, Online Review, Price Consideration, Social Media Interaction, Customer Purchase Decision</p> <p><br />DOI: <a href="https://doi.org/10.24191/ejssh.v9i1.6236" target="_blank" rel="noopener noreferrer">10.24191/ejssh.v9i1.6236</a></p> <p><strong>References:</strong></p> <p>Abdullah-Al-Mamun, M. K. R., &amp; Robel, S. D. (2014). A critical review of consumers’ sensitivity to price: Managerial and theoretical issues. Journal of International Business and Economics, 2(2), 01-09.</p> <p>Accenture. (2017). Gen Z and Millennials leave older shoppers and retailers in their digital dust. Accenture LLP. Retrieved from https://www.accenture.com/t20170503T114448Z__w__/us-en/_acnmedia/PDF-44/Accenture-Retail-Customer-Research-Executive-Summary-2017.pdf</p> <p>Ahn, Y., Lee, J.(2024). The impact of online reviews on consumers’ purchase intentions: examining the social influence of online reviews, group similarity, and self-construal. J. Theor. Appl. Electron. Commer. Res., 19, 1060–1078. https://doi.org/10.3390/jtaer19020055</p> <p>Akdogan, C. (2021). A Study on The Effect of Price on Consumer Purchase Decision-Making. In XVI. IBANESS Congress Series on Economics, Business and Management–Istanbul/Turkey.<br />Albari, &amp; Safitri, I. (2018). The influence of product price on consumers’ purchasing decisions. Review of Integrative Business and Economics Research, 7, 328.</p> <p>Albari, A. (2020, March). (PDF) The Influence of Product Price on Consumers’ Purchasing Decisions.<br />Ardiansyah, F., &amp; Sarwoko, E. (2020). How social media marketing influences consumers purchase decision? A mediation analysis of brand awareness. JEMA: Jurnal Ilmiah Bidang Akuntansi Dan Manajemen, 17(2), 156-168.</p> <p>Azizpuddin, F. N. A. M., &amp; Shahrom, M. (2024). The influence of social media marketing features on consumers’ purchasing decisions of tourism products. Information Management and Business Review, 16(3 (I) S), 275-284.</p> <p>Bae, S., &amp; Lee, T. (2011). Product type and consumers’ perception of online consumer reviews. Electronic Markets, 21, 255-266. https://doi.org/10.1007/s12525-011-0072-0</p> <p>Bank of America. 2023, October 13. Gen Z is tightening its Belt, with 73% Modifying Lifestyles Due to Inflation. Retrieved from https://newsroom.bankofamerica.com/content/newsroom/press-releases/2023/10/gen-z-is-tightening-its-belt--with-73--modifying-lifestyles-due-.html</p> <p>Bigne, E., Ruiz, C., Perez-Cabañero, C., &amp; Cuenca, A. (2023). Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations. Service business, 17(1), 281-314. https://doi.org/HYPERLINK "http://dx.doi.org/10.1007/s11628-023-00524-0"10.1007/s11628-023-00524-0</p> <p>Business Insider (2019). The State of Gen Z. Retrieved from https://www.businessinsider.com/gen-z-shopping-habits-kill-brands-2019-7</p> <p>Chen, T., Samaranayake, P., Cen, X., Qi, M., &amp; Lan, Y. C. (2022). The impact of online reviews on consumers’ purchasing decisions: evidence from an eye-tracking study. Frontiers in Psychology, 13, 865702. https://doi.org/10.3389/fpsyg.2022.865702</p> <p>Choi, H. S., &amp; Maasberg, M. (2022). An empirical analysis of experienced reviewers in online communities: what, how, and why to review. Electronic Markets, 32(3), 1293-1310. https://doi.org/10.1007/s12525-021-00499-8</p> <p>Deloitte (2023). Deloitte Global 223 Gen Z and Millennial Survey. Deloitte Global. Retrieved from https://www2.deloitte.com/cn/en/pages/about-deloitte/articles/genzmillennialsurvey-2023.html</p> <p>Di Pietro, L., &amp; Pantano, E. (2012). An empirical investigation of social network influence on consumer purchasing decision: the case of Facebook. Journal of Direct, Data and Digital Marketing Practice, 14(1), 18–29. https://doi.org/10.1057/dddmp.2012.10</p> <p>ETiQa (2023). Gen Z Financial Health Survey. Retrieved from https://etiqa.com/newsroom/etiqa-discovers-that-gen-z-are-more-financially-savvy-than-most-assume/</p> <p>Fernandes, S., Panda, R., Venkatesh, V. G., Swar, B. N., &amp; Shi, Y. (2022). Measuring the impact of online reviews on consumer purchase decisions – a scale development study. Journal of Retailing and Consumer Services, 68. https://doi.org/10.1016/j.jretconser.2022.103066</p> <p>Forbes, L. P. (2013). Does social media influence consumer buying behavior? An investigation of recommendations and purchases. Journal of Business &amp; Economics Research (JBER), 11(2), 107. https://doi.org/10.19030/jber.v11i2.7623</p> <p>Grigoreva, E. A., Garifova, L. F., &amp; Polovkina, E. A. (2021). Consumer behavior in the information economy: Generation Z. International Journal of Financial Research, 12(2), 164-171.</p> <p>Guo, J., Wang, X., &amp; Wu, Y. (2020). Positive emotion bias: role of emotional content from online customer reviews in purchase decisions. Journal of Retailing and Consumer Services, 52, 101891. https://doi.org/10.1016/j.jretconser.2019.101891</p> <p>Hanaysha, J. R. (2018). An examination of the factors affecting consumer’s purchase decision in the Malaysian retail market. PSU Research Review, 2(1), 7-23. https://doi.org/10.1108/PRR-08-2017-0034</p> <p>Hanaysha, J. R. (2022). Impact of social media marketing features on consumer's purchase decision in the fast-food industry: brand trust as a mediator. 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Journal of Retailing and Consumer Services, 39, 201–207. https://doi.org/10.1016/j.jretconser.2017.08.015</p> <p>Wulandari, I., &amp; Rauf, A. (2022). Analysis of social media marketing and product review on the marketplace Shopee on purchase decisions. Review of Integrative Business and Economics Research, 11(1), 274.</p> <p>Yang, Y. (2024). The impact of social media on consumer purchasing decisions. 8th International Conference on Economics and Management, Education, Humanities and Social Sciences (EMEHSS). https://doi.org/10.62051/bk13z779</p> <p>Zhang, K. Z., Zhao, S. J., Cheung, C. M., &amp; Lee, M. K. (2014). Examining the influence of online reviews on consumers' decision-making: A heuristic–systematic model. Decision support systems, 67, 78-89.</p> <p>Zhao, H., Yao, X., Liu, Z., &amp; Yang, Q. (2021). Impact of pricing and product information on consumer buying behavior with customer satisfaction in a mediating role. Frontiers in Psychology, 12. https://doi.org/10.3389/fpsyg.2021.720151"https://doi.org/10.3389/fpsyg.2021.720151</p> <p><img src="https://ejssh.uitm.edu.my/images/EJSSH_FULL_VERSION_VOL9.png" width="200" /></p> <p><span style="font-size: 10pt;"><strong>Download PDF :</strong></span><strong> <a href="https://ejssh.uitm.edu.my/images/Vol9Apr2025/115509.pdf" target="_blank" rel="noopener noreferrer"><img src="https://ejssh.uitm.edu.my/images/pdficon.png" width="50" /></a></strong></p> <p><span style="font-size: 14pt;"><strong>Digital influences on online shopping among Gen Z in Kedah: The role of social media interaction, online reviews, and price sensitivity</strong></span></p> <p><strong>Nuraini Abdullah</strong><br />Faculty of Business &amp; Communication, University Malaysia Perlis (UniMAP), Kangar, Perlis, Malaysia</p> <p><strong>Nuradibah Mokhtar</strong><br />Faculty of Economics and Business, Universiti Malaysia Sarawak (UNIMAS), Kota Samarahan, Sarawak</p> <p><strong>Tisya Farida Abdul Halim</strong><br />Faculty of Business &amp; Communication, University Malaysia Perlis (UniMAP), Kangar, Perlis, Malaysia</p> <p><strong>Siti Aina Safikah Shamsol</strong><br />Faculty of Business &amp; Communication, University Malaysia Perlis (UniMAP), Kangar, Perlis, Malaysia</p> <p><strong>Abstract</strong><br />Online shopping has reshaped consumer behaviour, especially among Gen Z, who are heavily influenced by social media interaction, online reviews and price considerations in their purchasing decisions. This study aims to investigate how social media interaction, online reviews, and price considerations impact the purchasing decisions of Gen Z consumers in Kedah, Malaysia. Using a quantitative survey approach, data was collected from 384 Gen Z respondents in Kedah, focusing on their social media usage patterns, reliance on online reviews and responses to pricing considerations. The results revealed a significant positive correlation between active social media engagement, positive perception of online reviews, and price consideration among Gen Z consumers in Kedah. In contrast, regression analysis revealed social media as the strongest predictor in influencing this demographic’s online shopping behaviour. The study provides insight on how digital platforms would affect consumer behaviour, especially among Gen Z. It highlights the need for businesses to understand and align their marketing strategies with the unique preferences of this Gen Z. This approach will enhance customer engagement at the exact times and help companies to stay relevant and competitive in the ever-evolving online marketplace. However, the study has a geographical limitation and only relies on self-reported data, which may give a biased response. Future research should expand to include diverse regions, adding additional variables for deeper insights. The findings underscore digital platforms' role in shaping Gen Z consumer behaviour. They also highlight opportunities for businesses to fine-tune marketing strategies that suit this tech-savvy demographic, increasing their competitiveness in the online marketplace.</p> <p><strong>Keywords</strong>:Customer Satisfaction, Online Review, Price Consideration, Social Media Interaction, Customer Purchase Decision</p> <p><br />DOI: <a href="https://doi.org/10.24191/ejssh.v9i1.6236" target="_blank" rel="noopener noreferrer">10.24191/ejssh.v9i1.6236</a></p> <p><strong>References:</strong></p> <p>Abdullah-Al-Mamun, M. K. R., &amp; Robel, S. D. (2014). A critical review of consumers’ sensitivity to price: Managerial and theoretical issues. Journal of International Business and Economics, 2(2), 01-09.</p> <p>Accenture. (2017). Gen Z and Millennials leave older shoppers and retailers in their digital dust. Accenture LLP. Retrieved from https://www.accenture.com/t20170503T114448Z__w__/us-en/_acnmedia/PDF-44/Accenture-Retail-Customer-Research-Executive-Summary-2017.pdf</p> <p>Ahn, Y., Lee, J.(2024). The impact of online reviews on consumers’ purchase intentions: examining the social influence of online reviews, group similarity, and self-construal. J. Theor. Appl. Electron. Commer. Res., 19, 1060–1078. https://doi.org/10.3390/jtaer19020055</p> <p>Akdogan, C. (2021). A Study on The Effect of Price on Consumer Purchase Decision-Making. In XVI. IBANESS Congress Series on Economics, Business and Management–Istanbul/Turkey.<br />Albari, &amp; Safitri, I. (2018). The influence of product price on consumers’ purchasing decisions. Review of Integrative Business and Economics Research, 7, 328.</p> <p>Albari, A. (2020, March). (PDF) The Influence of Product Price on Consumers’ Purchasing Decisions.<br />Ardiansyah, F., &amp; Sarwoko, E. (2020). How social media marketing influences consumers purchase decision? A mediation analysis of brand awareness. JEMA: Jurnal Ilmiah Bidang Akuntansi Dan Manajemen, 17(2), 156-168.</p> <p>Azizpuddin, F. N. A. M., &amp; Shahrom, M. (2024). The influence of social media marketing features on consumers’ purchasing decisions of tourism products. Information Management and Business Review, 16(3 (I) S), 275-284.</p> <p>Bae, S., &amp; Lee, T. (2011). Product type and consumers’ perception of online consumer reviews. Electronic Markets, 21, 255-266. https://doi.org/10.1007/s12525-011-0072-0</p> <p>Bank of America. 2023, October 13. Gen Z is tightening its Belt, with 73% Modifying Lifestyles Due to Inflation. Retrieved from https://newsroom.bankofamerica.com/content/newsroom/press-releases/2023/10/gen-z-is-tightening-its-belt--with-73--modifying-lifestyles-due-.html</p> <p>Bigne, E., Ruiz, C., Perez-Cabañero, C., &amp; Cuenca, A. (2023). Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations. Service business, 17(1), 281-314. https://doi.org/HYPERLINK "http://dx.doi.org/10.1007/s11628-023-00524-0"10.1007/s11628-023-00524-0</p> <p>Business Insider (2019). The State of Gen Z. Retrieved from https://www.businessinsider.com/gen-z-shopping-habits-kill-brands-2019-7</p> <p>Chen, T., Samaranayake, P., Cen, X., Qi, M., &amp; Lan, Y. C. (2022). The impact of online reviews on consumers’ purchasing decisions: evidence from an eye-tracking study. Frontiers in Psychology, 13, 865702. https://doi.org/10.3389/fpsyg.2022.865702</p> <p>Choi, H. S., &amp; Maasberg, M. (2022). An empirical analysis of experienced reviewers in online communities: what, how, and why to review. Electronic Markets, 32(3), 1293-1310. https://doi.org/10.1007/s12525-021-00499-8</p> <p>Deloitte (2023). Deloitte Global 223 Gen Z and Millennial Survey. Deloitte Global. Retrieved from https://www2.deloitte.com/cn/en/pages/about-deloitte/articles/genzmillennialsurvey-2023.html</p> <p>Di Pietro, L., &amp; Pantano, E. (2012). An empirical investigation of social network influence on consumer purchasing decision: the case of Facebook. Journal of Direct, Data and Digital Marketing Practice, 14(1), 18–29. https://doi.org/10.1057/dddmp.2012.10</p> <p>ETiQa (2023). Gen Z Financial Health Survey. Retrieved from https://etiqa.com/newsroom/etiqa-discovers-that-gen-z-are-more-financially-savvy-than-most-assume/</p> <p>Fernandes, S., Panda, R., Venkatesh, V. G., Swar, B. N., &amp; Shi, Y. (2022). Measuring the impact of online reviews on consumer purchase decisions – a scale development study. Journal of Retailing and Consumer Services, 68. https://doi.org/10.1016/j.jretconser.2022.103066</p> <p>Forbes, L. P. (2013). Does social media influence consumer buying behavior? An investigation of recommendations and purchases. Journal of Business &amp; Economics Research (JBER), 11(2), 107. https://doi.org/10.19030/jber.v11i2.7623</p> <p>Grigoreva, E. A., Garifova, L. F., &amp; Polovkina, E. A. (2021). Consumer behavior in the information economy: Generation Z. International Journal of Financial Research, 12(2), 164-171.</p> <p>Guo, J., Wang, X., &amp; Wu, Y. (2020). Positive emotion bias: role of emotional content from online customer reviews in purchase decisions. Journal of Retailing and Consumer Services, 52, 101891. https://doi.org/10.1016/j.jretconser.2019.101891</p> <p>Hanaysha, J. R. (2018). An examination of the factors affecting consumer’s purchase decision in the Malaysian retail market. PSU Research Review, 2(1), 7-23. https://doi.org/10.1108/PRR-08-2017-0034</p> <p>Hanaysha, J. R. (2022). Impact of social media marketing features on consumer's purchase decision in the fast-food industry: brand trust as a mediator. International Journal of Information Management Data Insights, 2(2), 100102. https://doi.org/10.1016/j.jjimei.2022.100102</p> <p>Hasan, M.J., Ariful, M.H.C. &amp; Fathema, H. (2022). The impact of social media on consumer purchase decision: mediating role of brand attitude, customer engagement, and brand equity. The Comilla University Journal of Business Studies, 7(1), 27-44.</p> <p>Hossan, D., Dato’Mansor, Z., &amp; Jaharuddin, N. S. (2023). Research population and sampling in quantitative study. International Journal of Business and Technopreneurship (IJBT), 13(3), 209-222. https://doi.org/10.58915/ijbt.v13i3.263</p> <p>Huang, J., Guo, Y., Wang, C., &amp; Yan, L. (2019). You Touched It And I’m Relieved! The effect of online review’s tactile cues on consumer’s purchase intention. Journal of Contemporary Marketing Science, 2(2), 155–175. https://doi.org/10.1108/jcmars-01-2019-0005</p> <p>International Council of Shopping Centres (ICSC) (2023). 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Frontiers in Psychology, 12. https://doi.org/10.3389/fpsyg.2021.720151"https://doi.org/10.3389/fpsyg.2021.720151</p> Paper 8 : Mapping the trends, patterns, and insights of sustainability awareness: A bibliometric analysis 2025-05-05T08:50:54+00:00 2025-05-05T08:50:54+00:00 https://ejssh.uitm.edu.my/index.php/online-issues/vol9/38-paper8vol9 Administrator <p><img src="https://ejssh.uitm.edu.my/images/EJSSH_FULL_VERSION_VOL9.png" width="200" /></p> <p><span style="font-size: 10pt;"><strong>Download PDF :</strong></span><strong> <a href="https://ejssh.uitm.edu.my/images/Vol9Apr2025/115510.pdf" target="_blank" rel="noopener noreferrer"><img src="https://ejssh.uitm.edu.my/images/pdficon.png" width="50" /></a></strong></p> <p><span style="font-size: 14pt;"><strong>Mapping the trends, patterns, and insights of sustainability awareness: A bibliometric analysis</strong></span></p> <p><strong>Juwita Mohd Johan</strong> <br />Commerce Department, Politeknik Tuanku Syed Sirajuddin, Perlis, Malaysia</p> <p><strong>Kardina Kamaruddin</strong><br />Faculty of Business and Management, Universiti Teknologi MARA,Cawangan Kedah, Malaysia</p> <p><strong>Abstract</strong><br />This study conducts a comprehensive bibliometric analysis to examine trends, patterns, and insights in sustainability awareness research over the past two decades. Utilizing methodologies from bibliometrics, data from prominent databases such as Scopus are scrutinized through citation analysis, co-authorship analysis, and keyword co-occurrence mapping. The analysis reveals a significant increase in publications, reflecting heightened global interest in sustainability awareness. Key themes identified include environmental education, sustainable development goals, corporate social responsibility, and behavioral change. Influential authors and institutions are highlighted, emphasizing their contributions to the interdisciplinary field. Limitations include reliance on specific databases and a constrained time frame, suggesting future research expand data sources and time spans for a more comprehensive analysis. Findings offer valuable insights for researchers, educators, and policymakers, guiding future research and applications in sustainability awareness. This research contributes a quantitative, methodical approach to understanding the evolving landscape of sustainability awareness through bibliometric analysis, enhancing the rigor and applicability of findings.</p> <p><strong>Keywords</strong>: Environmental Education,Sustainable Development, Corporate SocialResponsibility, Behavioral Change, Sustainability Awareness</p> <p><strong>DOI</strong>: <a href="https://doi.org/10.24191/ejssh.v9i1.5499" target="_blank" rel="noopener noreferrer">10.24191/ejssh.v9i1.5499</a></p> <p><strong>References:</strong></p> <p>Aggarwal, D., Bhushan, B., &amp; Gupta, A. (2023). Promoting Environmental Education. Environmental Education Research, 28(6), 450-465.</p> <p>Ahmi, A. (2023). Advancements in Bibliometric Analysis Tools. Scientometric Review, 29(2), 200-215.</p> <p>Anis, A., Rahman, M., &amp; Hakim, A. (2023). Sustainability Governance in the Banking Sector. Corporate Governance Review, 22(1), 45-60.</p> <p>Barr, S., Shaw, G., &amp; Coles, T. (2011). Timescapes of materiality: Sustainable practices in practice. Environmental Politics, 20(1), 124-142.</p> <p>Bartolacci, F., Caputo, A., &amp; Soverchia, M. (2019). Sustainability and Financial Performance in SMEs. Small Business Economics, 53(2), 355-370.</p> <p>Camilleri, M. A. (2023). The Role of Digital Media in Promoting Sustainability. Journal of Consumer Behavior, 52(6), 145-158.</p> <p>Carson, R. (1962). Silent Spring. Houghton Mifflin.</p> <p>Dias, F., Santos, M., &amp; Gomes, R. (2023). Brand Affinity and Sustainability in Wine Tourism. Tourism Management, 75(4), 102-115.</p> <p>Farliana, T., Putra, P., &amp; Kusumaningrum, D. (2024). The Impact of Sustainability Education on Student Behaviors. Journal of Environmental Education, 56(2), 123-136.</p> <p>Fayyaz, M., Iqbal, Z., &amp; Hussain, A. (2023). Eco-Friendly Practices in Education. Education for Sustainability, 37(2), 89-104.</p> <p>Filho, W. L., Shiel, C., &amp; Paço, A. (2020). Interdisciplinary Approaches to Sustainability in Higher Education. International Journal of Sustainability in Higher Education, 31(3), 256-270.</p> <p>Franco, M., Rodrigues, S., &amp; Oliveira, T. (2024). Dynamic Capabilities for Environmental and Economic Sustainability. Journal of Business Strategy, 45(1), 150-165.</p> <p>Geels, F. W. (2011). The multi-level perspective on sustainability transitions: Responses to seven criticisms. Environmental Innovation and Societal Transitions, 1(1), 24-40.</p> <p>Glavic, P., Lukman, R., &amp; Lozano, R. (2020). The Evolving Terminology of Sustainable Development. Sustainability Science, 35(1), 15-28.</p> <p>Gulzar, M., Khan, A., &amp; Shah, S. (2023). Sustainability Consciousness and Development Goals. Sustainable Development, 47(1), 98-112.</p> <p>İnci, G., Demir, S., &amp; Yılmaz, E. (2023). Sustainability Research in Special Education. Journal of Special Education, 19(5), 400-415.</p> <p>Jickling, B., &amp; Wals, A. E. J. (2008). Globalization and environmental education: Looking beyond sustainable development. Journal of Curriculum Studies, 40(1), 1-21.</p> <p>Judijanto, T. (2024). Corporate Sustainability and SDGs. Corporate Social Responsibility Journal, 25(3), 178-192.</p> <p>Kavoura, A., &amp; Andersson, T. D. (2016). Applying social marketing in tourism development. Tourism Management Perspectives, 18, 145-150.</p> <p>Khoiri, N., Abdullah, R., &amp; Rahim, A. (2023). Enhancing Sustainability Awareness Through Education. Journal of Educational Development, 35(6), 223-238.</p> <p>Leal Filho, W. (2011). About the role of universities and their contribution to sustainable development. Higher Education Policy, 24(4), 427-438.</p> <p>Lima, L., Oliveira, P., &amp; Silva, M. (2021). Sustainability in Civil Construction: A Quantitative Approach. Construction Management and Economics, 41(3), 130-145.</p> <p>Liobikienė, G., &amp; Poškus, M. S. (2019). The importance of environmental knowledge for private and public sphere pro-environmental behavior: Modifying the Value-Belief-Norm theory. Sustainability, 11(12), 3324.</p> <p>Nagvanshi, P. (2024). Social Media and Sustainability Awareness. Social Media Studies, 33(2), 210-225.<br />Nguyen, A., Bui, L., &amp; Tran, M. (2023). Sustainability Awareness in Policy Making. International Journal of Sustainability Studies, 48(3), 78-91.</p> <p>Nobanee, H., Haddad, H., &amp; Awad, M. (2021). Social Responsibility and Economic Impact. Journal of Business Ethics, 98(4), 540-555.</p> <p>Nurfahmi, A., Dewi, R., &amp; Maulana, I. (2022). The Financial Impact of Sustainability Awareness. Journal of Sustainable Finance, 66(4), 300-315.</p> <p>Romanelli, J. P., Ferreira, J., &amp; Silva, A. (2021). Challenges in Bibliometric Reviews. Research Evaluation, 30(4), 490-505.</p> <p>Saputro, D. R. S., Wijayanti, R., &amp; Kartiko, M. (2023). Bibliometric Analysis of Sustainability Awareness. Scientometrics, 129(7), 750-765.</p> <p>Solanki, M., Patel, R., &amp; Singh, P. (2023). Expanding Bibliometric Studies Beyond Traditional Databases. Journal of Informetrics, 17(3), 340-355.</p> <p>Stevenson, C., Johnson, P., &amp; Lee, K. (2022). AWARE: An Environmental Education Program. Journal of Environmental Education, 55(2), 110-125.</p> <p>Sulastri, L., Wardani, E., &amp; Utami, R. (2023). Critical Thinking and Sustainability Awareness. Journal of Environmental Psychology, 44(3), 199-212.</p> <p>Tamboli, R., Mishra, A., &amp; Patil, S. (2023). Influence of Sustainability Education on Consumer Behavior. Journal of Consumer Research, 49(4), 305-318.</p> <p>Taskin, M., Yildirim, S., &amp; Demir, E. (2023). Corporate Sustainability in the Financial Sector. Financial Management Review, 58(2), 87-101.</p> <p>van Eck, N. J., &amp; Waltman, L. (2010). Software survey: VOSviewer, a computer program for bibliometric mapping. Scientometrics, 84(2), 523-538.</p> <p>Wang, Y., Li, J., &amp; Zhang, H. (2023). Urban Sustainability and SDGs. Urban Studies, 60(5), 980-995.</p> <p>Xu, L., Marinova, D., &amp; Guo, X. (2015). Sustainability and environmental education: A bibliometric analysis. Sustainability, 7(1), 122-139.</p> <p>Zain, R. M., Abdullah, S., &amp; Hussein, N. (2023). Consumer Perceptions of Sustainable Fashion in Malaysia. Fashion and Textile Studies, 29(5), 220-235.</p> <p><img src="https://ejssh.uitm.edu.my/images/EJSSH_FULL_VERSION_VOL9.png" width="200" /></p> <p><span style="font-size: 10pt;"><strong>Download PDF :</strong></span><strong> <a href="https://ejssh.uitm.edu.my/images/Vol9Apr2025/115510.pdf" target="_blank" rel="noopener noreferrer"><img src="https://ejssh.uitm.edu.my/images/pdficon.png" width="50" /></a></strong></p> <p><span style="font-size: 14pt;"><strong>Mapping the trends, patterns, and insights of sustainability awareness: A bibliometric analysis</strong></span></p> <p><strong>Juwita Mohd Johan</strong> <br />Commerce Department, Politeknik Tuanku Syed Sirajuddin, Perlis, Malaysia</p> <p><strong>Kardina Kamaruddin</strong><br />Faculty of Business and Management, Universiti Teknologi MARA,Cawangan Kedah, Malaysia</p> <p><strong>Abstract</strong><br />This study conducts a comprehensive bibliometric analysis to examine trends, patterns, and insights in sustainability awareness research over the past two decades. Utilizing methodologies from bibliometrics, data from prominent databases such as Scopus are scrutinized through citation analysis, co-authorship analysis, and keyword co-occurrence mapping. The analysis reveals a significant increase in publications, reflecting heightened global interest in sustainability awareness. Key themes identified include environmental education, sustainable development goals, corporate social responsibility, and behavioral change. Influential authors and institutions are highlighted, emphasizing their contributions to the interdisciplinary field. Limitations include reliance on specific databases and a constrained time frame, suggesting future research expand data sources and time spans for a more comprehensive analysis. Findings offer valuable insights for researchers, educators, and policymakers, guiding future research and applications in sustainability awareness. This research contributes a quantitative, methodical approach to understanding the evolving landscape of sustainability awareness through bibliometric analysis, enhancing the rigor and applicability of findings.</p> <p><strong>Keywords</strong>: Environmental Education,Sustainable Development, Corporate SocialResponsibility, Behavioral Change, Sustainability Awareness</p> <p><strong>DOI</strong>: <a href="https://doi.org/10.24191/ejssh.v9i1.5499" target="_blank" rel="noopener noreferrer">10.24191/ejssh.v9i1.5499</a></p> <p><strong>References:</strong></p> <p>Aggarwal, D., Bhushan, B., &amp; Gupta, A. (2023). Promoting Environmental Education. Environmental Education Research, 28(6), 450-465.</p> <p>Ahmi, A. (2023). Advancements in Bibliometric Analysis Tools. Scientometric Review, 29(2), 200-215.</p> <p>Anis, A., Rahman, M., &amp; Hakim, A. (2023). Sustainability Governance in the Banking Sector. Corporate Governance Review, 22(1), 45-60.</p> <p>Barr, S., Shaw, G., &amp; Coles, T. (2011). Timescapes of materiality: Sustainable practices in practice. Environmental Politics, 20(1), 124-142.</p> <p>Bartolacci, F., Caputo, A., &amp; Soverchia, M. (2019). Sustainability and Financial Performance in SMEs. Small Business Economics, 53(2), 355-370.</p> <p>Camilleri, M. A. (2023). The Role of Digital Media in Promoting Sustainability. Journal of Consumer Behavior, 52(6), 145-158.</p> <p>Carson, R. (1962). Silent Spring. Houghton Mifflin.</p> <p>Dias, F., Santos, M., &amp; Gomes, R. (2023). Brand Affinity and Sustainability in Wine Tourism. Tourism Management, 75(4), 102-115.</p> <p>Farliana, T., Putra, P., &amp; Kusumaningrum, D. (2024). The Impact of Sustainability Education on Student Behaviors. Journal of Environmental Education, 56(2), 123-136.</p> <p>Fayyaz, M., Iqbal, Z., &amp; Hussain, A. (2023). Eco-Friendly Practices in Education. Education for Sustainability, 37(2), 89-104.</p> <p>Filho, W. L., Shiel, C., &amp; Paço, A. (2020). Interdisciplinary Approaches to Sustainability in Higher Education. International Journal of Sustainability in Higher Education, 31(3), 256-270.</p> <p>Franco, M., Rodrigues, S., &amp; Oliveira, T. (2024). Dynamic Capabilities for Environmental and Economic Sustainability. Journal of Business Strategy, 45(1), 150-165.</p> <p>Geels, F. W. (2011). The multi-level perspective on sustainability transitions: Responses to seven criticisms. Environmental Innovation and Societal Transitions, 1(1), 24-40.</p> <p>Glavic, P., Lukman, R., &amp; Lozano, R. (2020). The Evolving Terminology of Sustainable Development. Sustainability Science, 35(1), 15-28.</p> <p>Gulzar, M., Khan, A., &amp; Shah, S. (2023). Sustainability Consciousness and Development Goals. Sustainable Development, 47(1), 98-112.</p> <p>İnci, G., Demir, S., &amp; Yılmaz, E. (2023). Sustainability Research in Special Education. Journal of Special Education, 19(5), 400-415.</p> <p>Jickling, B., &amp; Wals, A. E. J. (2008). Globalization and environmental education: Looking beyond sustainable development. Journal of Curriculum Studies, 40(1), 1-21.</p> <p>Judijanto, T. (2024). Corporate Sustainability and SDGs. Corporate Social Responsibility Journal, 25(3), 178-192.</p> <p>Kavoura, A., &amp; Andersson, T. D. (2016). Applying social marketing in tourism development. Tourism Management Perspectives, 18, 145-150.</p> <p>Khoiri, N., Abdullah, R., &amp; Rahim, A. (2023). Enhancing Sustainability Awareness Through Education. Journal of Educational Development, 35(6), 223-238.</p> <p>Leal Filho, W. (2011). About the role of universities and their contribution to sustainable development. Higher Education Policy, 24(4), 427-438.</p> <p>Lima, L., Oliveira, P., &amp; Silva, M. (2021). Sustainability in Civil Construction: A Quantitative Approach. Construction Management and Economics, 41(3), 130-145.</p> <p>Liobikienė, G., &amp; Poškus, M. S. (2019). The importance of environmental knowledge for private and public sphere pro-environmental behavior: Modifying the Value-Belief-Norm theory. Sustainability, 11(12), 3324.</p> <p>Nagvanshi, P. (2024). Social Media and Sustainability Awareness. Social Media Studies, 33(2), 210-225.<br />Nguyen, A., Bui, L., &amp; Tran, M. (2023). Sustainability Awareness in Policy Making. International Journal of Sustainability Studies, 48(3), 78-91.</p> <p>Nobanee, H., Haddad, H., &amp; Awad, M. (2021). Social Responsibility and Economic Impact. Journal of Business Ethics, 98(4), 540-555.</p> <p>Nurfahmi, A., Dewi, R., &amp; Maulana, I. (2022). The Financial Impact of Sustainability Awareness. Journal of Sustainable Finance, 66(4), 300-315.</p> <p>Romanelli, J. P., Ferreira, J., &amp; Silva, A. (2021). Challenges in Bibliometric Reviews. Research Evaluation, 30(4), 490-505.</p> <p>Saputro, D. R. S., Wijayanti, R., &amp; Kartiko, M. (2023). Bibliometric Analysis of Sustainability Awareness. 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Scientometrics, 84(2), 523-538.</p> <p>Wang, Y., Li, J., &amp; Zhang, H. (2023). Urban Sustainability and SDGs. Urban Studies, 60(5), 980-995.</p> <p>Xu, L., Marinova, D., &amp; Guo, X. (2015). Sustainability and environmental education: A bibliometric analysis. Sustainability, 7(1), 122-139.</p> <p>Zain, R. M., Abdullah, S., &amp; Hussein, N. (2023). Consumer Perceptions of Sustainable Fashion in Malaysia. Fashion and Textile Studies, 29(5), 220-235.</p> Paper 9 : Behavioural influence of TikTok’s algorithm recommendations on users’ engagement and users’ self-persuasion 2025-05-05T09:00:26+00:00 2025-05-05T09:00:26+00:00 https://ejssh.uitm.edu.my/index.php/online-issues/vol9/39-paper9vol9 Administrator <p><img src="https://ejssh.uitm.edu.my/images/EJSSH_FULL_VERSION_VOL9.png" width="200" /></p> <p><span style="font-size: 10pt;"><strong>Download PDF :</strong></span><strong> <a href="https://ejssh.uitm.edu.my/images/Vol9Apr2025/115511.pdf" target="_blank" rel="noopener noreferrer"><img src="https://ejssh.uitm.edu.my/images/pdficon.png" width="50" /></a></strong></p> <p><span style="font-size: 14pt;"><strong>Behavioural influence of TikTok’s algorithm recommendations on users’ engagement and users’ self-persuasion</strong></span></p> <p><strong>Siti Khadijah Amir Hamzah</strong><br />Faculty of Communication and Media Studies, Universiti Teknologi Mara (UiTM) Shah Alam, Malaysia</p> <p><strong>Ahlam Abdul Aziz</strong> <br />Faculty of Communication and Media Studies, Universiti Teknologi Mara (UiTM) Shah Alam, Malaysia</p> <p><strong>Shazleen Mohamed</strong> <br />Faculty of Communication and Media Studies, Universiti Teknologi Mara (UiTM) Shah Alam, Malaysia</p> <p><strong>Abstract</strong><br />This study examines how TikTok's algorithm influences user behaviour, particularly in user engagement and self-persuasion. The algorithm recommends content based on user interactions, but its opaque nature complicates understanding of how it prioritizes content and potential biases. These biases can reinforce specific behaviours and viewpoints, create echo chambers, and influence users' self-perception. By focusing on maximizing engagement, the algorithm can also promote addictive behaviours, impact mental health, shorten attention spans, and disrupt daily activities. The research aims to achieve the following objectives: (1) identify the level of behavioural influence exerted by TikTok's algorithm on users, (2) examine the level of users' engagement in response to TikTok algorithm recommendations among users, (3) identify level of users' self-persuasion influenced by the algorithm, (4) identify the relationship between behavioural influence and users' engagement, and (5) identify the relationship between behavioural influence and users' self-persuasion. Using quantitative methods and stratified sampling, this study analyses data from 385 Millennial and Generation Z TikTok users in the Klang Valley, Malaysia. An online survey conducted via Google Forms captures users' experiences and perceptions regarding TikTok's algorithm. Overall, the findings conclude that TikTok is a persuasive platform, as the results reveal a significant relationship between behavioural influence and both user engagement and self-persuasion. This study highlights the substantial impact of TikTok's algorithm on user behaviour, offering valuable insights for social media managers. However, a primary limitation is the short timeframe, which resulted in data collection from only 203 respondents</p> <p><strong>Keywords</strong>:TikTok, Algorithm, Engagement, Self-persuasion, For Your Page</p> <p><strong>DOI</strong>: <a href="https://doi.org/10.24191/ejssh.v9i1.5637" target="_blank" rel="noopener noreferrer">10.24191/ejssh.v9i1.5637</a></p> <p><strong>References:</strong></p> <p>Abbasi, A. Z., Ayaz, N., Kanwal, S., Albashrawi, M., &amp; Khair, N. (2023). TikTok app usage behavior: the role of hedonic consumption experiences. Data Technologies and Applications, 57(3), 344–365.</p> <p>Alekhin, V. K. (2021). Basic principles of TikTok algorithms. Век Информации (Сетевое Издание), 5(2(15)), 61–76.</p> <p>Arli, D., Badejo, A., Carlini, J., France, C., Jebarajakirthy, C., Knox, K., Pentecost, R., Perkins, H., Thaichon, P., Sarker, T., &amp;</p> <p>Wright, O. (2020). Predicting intention to recycle on the basis of the theory of planned behaviour. International Journal of Nonprofit and Voluntary Sector Marketing, 25(2).</p> <p>Aulia, N. (2023). Strategi Dakwah Kadam Sidik Melalui Media TikTok. https://doi.org/10.31219/osf.io/92pqn</p> <p>Backlinko Team. (2024). TikTok Statistics You Need to Know. Backlinko .</p> <p>Boeker, M., &amp; Urman, A. (2022). An Empirical Investigation of Personalization Factors on TikTok.</p> <p>Bouillon, L., Schouten, D., &amp; Campos, F. (2023). Designing the User Experience to Achieve Better Engagement and Feedback on TikTok Accounts (pp. 503–515).</p> <p>Cai, Y. (2023). The Influence of TikTok on the Establishment of Adolescent Self-esteem. BCP Education &amp; Psychology, 8, 107–111.</p> <p>Chen, X. (2024) Investigation on the Self-Improving Algorithm of TikTok Based on Extensive User Interactions. Proceeding, EMITI 2024- International Conference on Engineering Management, Information Technology and Intelligence</p> <p>Chen, Z., &amp; Shi, C. (2022). Analysis of Algorithm Recommendation Mechanism of TikTok. International Journal of Education and Humanities, 4(1), 12–14.</p> <p>Firth, E. (2025). TikTok as television. Navigating algorithmic entertainment in the platform era.</p> <p>Gesmundo, M. A. G., Jordan, M. D. S., Meridor, W. H. D., Muyot, D. V., Castano, M. C. N., &amp; Bandojo, A. J. P. (2022). TikTok as a Platform for Marketing Campaigns: The effect of Brand Awareness and Brand Recall on the Purchase Intentions of Millennials. Journal of Business and Management Studies, 4(2), 343–361.</p> <p>Gilmore, R., Beezhold, J., Selwyn, V., Howard, R., Bartolome, I., &amp; Henderson, N. (2022). Is TikTok increasing the number of self-diagnoses of ADHD in young people? European Psychiatry, 65(S1), S571–S571</p> <p>Githaiga, J. W. (2024). The Use of TikTok for Consumer Engagement by Select Beverage Companies in Nairobi (Doctoral dissertation, St. Paul's University).</p> <p>Grass, R. H., &amp; Seiter, J. S. (2022). Persuasion: Social influence and compliance gaining. Routledge.</p> <p>Habes, M., Tahat, K., Tahat, D., Attar, R. W., Mansoori, A., &amp; Ketbi, N. (2023, June). The theory of planned behavior regarding artificial intelligence in recommendations and selection of YouTube news content. In 2023 International Conference on Multimedia Computing, Networking and Applications (MCNA) (pp. 42-47). IEEE.</p> <p>Hagger, M. S., Cameron, L. D., Hamilton, K., Hankonen, N., &amp; Lintunen, T. (2020). The Handbook of Behaviour Change (1st ed., Vol. 1). Cambridge University Press.</p> <p>Handayani, E. A., Silwanus, M. H., Gardhini, M., Vivaldy, R., Hidayat, R., Muliyono, Y. S., &amp; Arifiah, A. (2022). The TikTok Users Perception Relates to the Influencer’s Communication Privacy Management. International Journal of Research and Review, 9(7), 741–746.</p> <p>Haq, M. D. U., &amp; Chiu, C. M. (2024). Boosting online user engagement with short video endorsement content on TikTok via the image transfer mechanism. Electronic Commerce Research and Applications, 64, 101379.</p> <p>Ionescu, C. G., &amp; Licu, M. (2023). Are TikTok Algorithms Influencing Users’ Self-Perceived Identities and Personal Values? A Mini Review. Social Sciences, 12(8), 465. https://doi.org/10.3390/socsci12080465</p> <p>Kang, H., &amp; Lou, C. (2022). AI agency vs. human agency: understanding human–AI interactions on TikTok and their implications for user engagement. Journal of Computer-Mediated Communication, 27(5). https://doi.org/10.1093/jcmc/zmac014</p> <p>Karizat, N., Delmonaco, D., Eslami, M., &amp; Andalibi, N. (2021). Algorithmic Folk Theories and Identity: How TikTok Users Co-Produce Knowledge of Identity and Engage in Algorithmic Resistance. Proceedings of the ACM on Human-Computer Interaction, 5(CSCW2).</p> <p>Kaye, D. B. V., Zeng, J., &amp; Wikstrom, P. (2022). TikTok: Creativity and culture in short video. John Wiley &amp; Sons.</p> <p>Kemp, S. (2024). Digital 2024: Global Overview Report — DataReportal – Global Digital Insights. https://datareportal.com/reports/digital-2024-global-overview-report</p> <p>Klug, D., Qin, Y., Evans, M., &amp; Kaufman, G. (2021). Trick and Please. A Mixed-Method Study on User Assumptions about the TikTok Algorithm. ACM International Conference Proceeding Series, 84–92.</p> <p>Koc, B. (2023). The role of user interactions in social media on recommendation algorithms: Evaluation of TikTok’s personalization practices from users’ perspective [Istanbul University]. Istanbul University.</p> <p>Larbi, B., Elouali, N., &amp; Mahammed, N. (2023). Towards Identifying Concepts in Persuasive Social Networks: Case Study TikTok</p> <p>Lee, A. Y., Mieczkowski, H., Ellison, N. B., &amp; Hancock, J. T. (2022). The algorithmic crystal: Conceptualizing the self through algorithmic personalization on TikTok. Proceedings of the ACM on Human-computer Interaction, 6(CSCW2), 1-22.</p> <p>Lew, Z. J. (2022). Self-Effects on Social Media: Remembering and Enjoying the Experiences We Share. University of California, Santa Barbara.</p> <p>Liu, J. (2021). The Influence of the Body Image Presented Through TikTok Trend-Videos and Its Possible Reasons. https://doi.org/10.2991/assehr.k.210609.072<br />Nugroho, W. N., Alhusna, Y., Tiyara, T., &amp; Thoha, M. (2023). Influence of TikTok Social Media On Student Behavior At MTsN Nurul Huda. International Journal of Education and Teaching Zone, 2(1), 40–50.</p> <p>Mastantuono, E. (2024). A Study of the Relationship Between the TikTok Algorithm and Content Creators: The Effects of the Digital Machine and Human Interactions (Doctoral dissertation, Concordia University).</p> <p>Palombo, N. G. (2024). " Sexual Context Collapse” on TikTok: Platform Politics, Content Moderation, and User Agency in Platform Governance.<br />Pratiwi, E., Anderson, I., &amp; Simaremare, T. P. (2023). Media Sosial Tiktok dan Motivasi Belajar Siswa pada Pelajaran Pendidikan Pancasila dan Kewarganegaraan. Journal of Civic Education, 5(4), 548–556.</p> <p>Qin, Y., Omar, B., &amp; Musetti, A. (2022). The addiction behavior of short-form video app TikTok: The information quality and system quality perspective. Frontiers in Psychology, 13.</p> <p>Rahmadani, P. S., Tampubolon, F. C., Jannah, A. N., Hutabarat, N. L. H., &amp; Simarmata, A. M. (2022). Tiktok Social Media Sentiment Analysis Using the Naive Bayes Classifier Algorithm. SinkrOn, 7(3), 995–999.</p> <p>Rakatiwi, Y., Halwati, U., &amp; Nawawi, N. (2023). FYP Dakwah Digital Creator Milenial Melalui Tiktok di Era 5.0. Al Qalam: Jurnal Ilmiah Keagamaan Dan Kemasyarakatan,</p> <p>Ramadhani, N., Efni Salam, N., &amp; Eldapi Yozani, R. (2023). Pemanfaatan Konten Tiktok Sebagai Media Komunikasi Pemasaran Digital Shoppe Affiliate Pada Akun Tiktok “Indisyindi.” Pendas : Jurnal Ilmiah Pendidikan Dasar, 8(1), 235–261.</p> <p>Razali, G., &amp; Yulianti, Y. (2022). The Influence of Digital Communication on TikTok Addictive Behavior on Elementary School. Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia, 7(2), 443–449.</p> <p>Reddy, K. G., &amp; Khan, M. G. M. (2023). Constructing efficient strata boundaries in stratified sampling using survey cost. Heliyon, 9(11), e21407.</p> <p>Scalvini, M. (2024). Negotiating morality and ethics: the post-Millennial perspective on TikTok. Authorea Preprints.</p> <p>Shaikh Muzawar, A. (2024). A Study Exploring how TikTok Influences Users' Behavior: in the Context of Uses and Gratification Theory, Social Comparison, and Consumption.<br />Silitonga, P. D. P., Hasibuan, M., Situmorang, Z., &amp; Purba, D. (2023). Comparison of TikTok User Sentiment Analysis Accuracy with Naïve Bayes and Support Vector Machine. Worse.</p> <p>Statista. (2023). Malaysia: population by state 2023 | Statista. https://www.statista.com/statistics/1040670/malaysia-population-distribution-by-state/<br />Tee, W. Y., Teo, S. C., &amp; Liew, T. W. (2023). Exploring the TikTok influences on consumer impulsive purchase behaviour. International Journal of Business and Society, 24(1), 39–55.</p> <p>Wang, R. (2022). Does Short-form Video Application Shape Your Life? : An Empirical Study of TikTok Usage and Persuasive Behavior Change in China.</p> <p>Zhang, Y. (2023). Study on the influence of TikTok Use and individual socialization among adolescents. Journal of Education, Humanities and Social Sciences, 9, 204–210.</p> <p><img src="https://ejssh.uitm.edu.my/images/EJSSH_FULL_VERSION_VOL9.png" width="200" /></p> <p><span style="font-size: 10pt;"><strong>Download PDF :</strong></span><strong> <a href="https://ejssh.uitm.edu.my/images/Vol9Apr2025/115511.pdf" target="_blank" rel="noopener noreferrer"><img src="https://ejssh.uitm.edu.my/images/pdficon.png" width="50" /></a></strong></p> <p><span style="font-size: 14pt;"><strong>Behavioural influence of TikTok’s algorithm recommendations on users’ engagement and users’ self-persuasion</strong></span></p> <p><strong>Siti Khadijah Amir Hamzah</strong><br />Faculty of Communication and Media Studies, Universiti Teknologi Mara (UiTM) Shah Alam, Malaysia</p> <p><strong>Ahlam Abdul Aziz</strong> <br />Faculty of Communication and Media Studies, Universiti Teknologi Mara (UiTM) Shah Alam, Malaysia</p> <p><strong>Shazleen Mohamed</strong> <br />Faculty of Communication and Media Studies, Universiti Teknologi Mara (UiTM) Shah Alam, Malaysia</p> <p><strong>Abstract</strong><br />This study examines how TikTok's algorithm influences user behaviour, particularly in user engagement and self-persuasion. The algorithm recommends content based on user interactions, but its opaque nature complicates understanding of how it prioritizes content and potential biases. These biases can reinforce specific behaviours and viewpoints, create echo chambers, and influence users' self-perception. By focusing on maximizing engagement, the algorithm can also promote addictive behaviours, impact mental health, shorten attention spans, and disrupt daily activities. The research aims to achieve the following objectives: (1) identify the level of behavioural influence exerted by TikTok's algorithm on users, (2) examine the level of users' engagement in response to TikTok algorithm recommendations among users, (3) identify level of users' self-persuasion influenced by the algorithm, (4) identify the relationship between behavioural influence and users' engagement, and (5) identify the relationship between behavioural influence and users' self-persuasion. Using quantitative methods and stratified sampling, this study analyses data from 385 Millennial and Generation Z TikTok users in the Klang Valley, Malaysia. An online survey conducted via Google Forms captures users' experiences and perceptions regarding TikTok's algorithm. Overall, the findings conclude that TikTok is a persuasive platform, as the results reveal a significant relationship between behavioural influence and both user engagement and self-persuasion. This study highlights the substantial impact of TikTok's algorithm on user behaviour, offering valuable insights for social media managers. However, a primary limitation is the short timeframe, which resulted in data collection from only 203 respondents</p> <p><strong>Keywords</strong>:TikTok, Algorithm, Engagement, Self-persuasion, For Your Page</p> <p><strong>DOI</strong>: <a href="https://doi.org/10.24191/ejssh.v9i1.5637" target="_blank" rel="noopener noreferrer">10.24191/ejssh.v9i1.5637</a></p> <p><strong>References:</strong></p> <p>Abbasi, A. Z., Ayaz, N., Kanwal, S., Albashrawi, M., &amp; Khair, N. (2023). TikTok app usage behavior: the role of hedonic consumption experiences. Data Technologies and Applications, 57(3), 344–365.</p> <p>Alekhin, V. K. (2021). Basic principles of TikTok algorithms. Век Информации (Сетевое Издание), 5(2(15)), 61–76.</p> <p>Arli, D., Badejo, A., Carlini, J., France, C., Jebarajakirthy, C., Knox, K., Pentecost, R., Perkins, H., Thaichon, P., Sarker, T., &amp;</p> <p>Wright, O. (2020). Predicting intention to recycle on the basis of the theory of planned behaviour. International Journal of Nonprofit and Voluntary Sector Marketing, 25(2).</p> <p>Aulia, N. (2023). Strategi Dakwah Kadam Sidik Melalui Media TikTok. https://doi.org/10.31219/osf.io/92pqn</p> <p>Backlinko Team. (2024). TikTok Statistics You Need to Know. Backlinko .</p> <p>Boeker, M., &amp; Urman, A. (2022). An Empirical Investigation of Personalization Factors on TikTok.</p> <p>Bouillon, L., Schouten, D., &amp; Campos, F. (2023). Designing the User Experience to Achieve Better Engagement and Feedback on TikTok Accounts (pp. 503–515).</p> <p>Cai, Y. (2023). The Influence of TikTok on the Establishment of Adolescent Self-esteem. BCP Education &amp; Psychology, 8, 107–111.</p> <p>Chen, X. (2024) Investigation on the Self-Improving Algorithm of TikTok Based on Extensive User Interactions. Proceeding, EMITI 2024- International Conference on Engineering Management, Information Technology and Intelligence</p> <p>Chen, Z., &amp; Shi, C. (2022). Analysis of Algorithm Recommendation Mechanism of TikTok. International Journal of Education and Humanities, 4(1), 12–14.</p> <p>Firth, E. (2025). TikTok as television. Navigating algorithmic entertainment in the platform era.</p> <p>Gesmundo, M. A. G., Jordan, M. D. S., Meridor, W. H. D., Muyot, D. V., Castano, M. C. N., &amp; Bandojo, A. J. P. (2022). TikTok as a Platform for Marketing Campaigns: The effect of Brand Awareness and Brand Recall on the Purchase Intentions of Millennials. Journal of Business and Management Studies, 4(2), 343–361.</p> <p>Gilmore, R., Beezhold, J., Selwyn, V., Howard, R., Bartolome, I., &amp; Henderson, N. (2022). Is TikTok increasing the number of self-diagnoses of ADHD in young people? European Psychiatry, 65(S1), S571–S571</p> <p>Githaiga, J. W. (2024). The Use of TikTok for Consumer Engagement by Select Beverage Companies in Nairobi (Doctoral dissertation, St. Paul's University).</p> <p>Grass, R. H., &amp; Seiter, J. S. (2022). Persuasion: Social influence and compliance gaining. Routledge.</p> <p>Habes, M., Tahat, K., Tahat, D., Attar, R. W., Mansoori, A., &amp; Ketbi, N. (2023, June). The theory of planned behavior regarding artificial intelligence in recommendations and selection of YouTube news content. In 2023 International Conference on Multimedia Computing, Networking and Applications (MCNA) (pp. 42-47). IEEE.</p> <p>Hagger, M. S., Cameron, L. D., Hamilton, K., Hankonen, N., &amp; Lintunen, T. (2020). The Handbook of Behaviour Change (1st ed., Vol. 1). Cambridge University Press.</p> <p>Handayani, E. A., Silwanus, M. H., Gardhini, M., Vivaldy, R., Hidayat, R., Muliyono, Y. S., &amp; Arifiah, A. (2022). The TikTok Users Perception Relates to the Influencer’s Communication Privacy Management. International Journal of Research and Review, 9(7), 741–746.</p> <p>Haq, M. D. U., &amp; Chiu, C. M. (2024). Boosting online user engagement with short video endorsement content on TikTok via the image transfer mechanism. Electronic Commerce Research and Applications, 64, 101379.</p> <p>Ionescu, C. G., &amp; Licu, M. (2023). Are TikTok Algorithms Influencing Users’ Self-Perceived Identities and Personal Values? A Mini Review. Social Sciences, 12(8), 465. https://doi.org/10.3390/socsci12080465</p> <p>Kang, H., &amp; Lou, C. (2022). AI agency vs. human agency: understanding human–AI interactions on TikTok and their implications for user engagement. Journal of Computer-Mediated Communication, 27(5). https://doi.org/10.1093/jcmc/zmac014</p> <p>Karizat, N., Delmonaco, D., Eslami, M., &amp; Andalibi, N. (2021). Algorithmic Folk Theories and Identity: How TikTok Users Co-Produce Knowledge of Identity and Engage in Algorithmic Resistance. Proceedings of the ACM on Human-Computer Interaction, 5(CSCW2).</p> <p>Kaye, D. B. V., Zeng, J., &amp; Wikstrom, P. (2022). TikTok: Creativity and culture in short video. John Wiley &amp; Sons.</p> <p>Kemp, S. (2024). Digital 2024: Global Overview Report — DataReportal – Global Digital Insights. https://datareportal.com/reports/digital-2024-global-overview-report</p> <p>Klug, D., Qin, Y., Evans, M., &amp; Kaufman, G. (2021). Trick and Please. A Mixed-Method Study on User Assumptions about the TikTok Algorithm. ACM International Conference Proceeding Series, 84–92.</p> <p>Koc, B. (2023). The role of user interactions in social media on recommendation algorithms: Evaluation of TikTok’s personalization practices from users’ perspective [Istanbul University]. Istanbul University.</p> <p>Larbi, B., Elouali, N., &amp; Mahammed, N. (2023). Towards Identifying Concepts in Persuasive Social Networks: Case Study TikTok</p> <p>Lee, A. Y., Mieczkowski, H., Ellison, N. B., &amp; Hancock, J. T. (2022). The algorithmic crystal: Conceptualizing the self through algorithmic personalization on TikTok. Proceedings of the ACM on Human-computer Interaction, 6(CSCW2), 1-22.</p> <p>Lew, Z. J. (2022). Self-Effects on Social Media: Remembering and Enjoying the Experiences We Share. University of California, Santa Barbara.</p> <p>Liu, J. (2021). The Influence of the Body Image Presented Through TikTok Trend-Videos and Its Possible Reasons. https://doi.org/10.2991/assehr.k.210609.072<br />Nugroho, W. N., Alhusna, Y., Tiyara, T., &amp; Thoha, M. (2023). Influence of TikTok Social Media On Student Behavior At MTsN Nurul Huda. International Journal of Education and Teaching Zone, 2(1), 40–50.</p> <p>Mastantuono, E. (2024). A Study of the Relationship Between the TikTok Algorithm and Content Creators: The Effects of the Digital Machine and Human Interactions (Doctoral dissertation, Concordia University).</p> <p>Palombo, N. G. (2024). 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